Harr Chrysler Jeep Dodge

Had a nice experience purchasing my car through Harr but once they made the deal which was rather quickly the customer service was lacking. I have been trying to contact them for service now and after calling and being forwarded to voicemail, leaving a voicemail not getting a return call after 3 hours, then calling again requesting to speak to a person for a quick question to see if they would be able to service my car, just need a new windshield they continued to put me through to voicemail again. So frustrating. Wont be recommending them again.

Lousy Service. Salesmen (JC) is a liar! Their «Perfect» pricing is perfect for them and not the customer. Once you buy the car then they don’t want to talk to you. STAY A WAY!

Although I did not end up buying a car through Harr, I had a pleasant enough experience to leave a review.
Keeon was AMAZING. He was so friendly and kind, he made you feel like a friend in less than 5 minutes. He was not pushy (the sales people do not make commission) and he really listened to what I had to say.
Although the financing did not work out, Keeon and AJ made the experience pleasant and welcoming. I would recommend Harr to anyone who is looking to buy new or used. Ask for Keeon! You will not be disappointed.

Recently, we purchased a 2015 Jeep Cherokee from Harr. After searching two other local Jeep dealerships in the area, we concluded that Harr had the vehicle that met our needs. Their upfront pricing on the new vehicle confirmed our decision to purchase our new Jeep at Harr. Shortly after our purchase, we were informed of us winning a prize in the amount of one year worth of payments for our new Jeep. I guess that it doesn’t get any better than that!!! Thanks Harr.

Had my car inspected they were very fast and courteous as they always are with each visit

Harr is awesome! I bought a new Jeep Cherokee last night. This morning I had some regrets and wish I had chosen one with more options. I went to return it today and they worked with me to find the exact car that I wanted. They were so helpful and made sure I was happy with my decision. I love my new Jeep and Harr has gained a lifetime customer!!! Thanks again for all your help.

Craig and Mike were extremely helpful. These guys went above and beyond to get me into the perfect vehicle for my needs. It was a good experience and I recommend them to anyone with whatever budget and credit situation you may have. They will help you out for sure.

I recently purchased a vehicle here. Sales team was nice enough. Their communication needs improvement. The car detailing leaves something to be desired. At most they scrubbed the rugs and washed the car. There were still stains on leather seats and door panel. The dash was dusty. I had to wait a couple weeks for the title to come in so I was just happy when I finally got the car. Overall experience, mediocre if that.

Car dealerships that can be trusted are few and far between. My experiences with Harr have been nothing but positive and I feel like I can trust them when it comes to servicing my car. I bought my Jeep at their sales office and have had it serviced at least 6 times at the service office since then. On the few occasions when I felt something might be wrong with my car, they were quick to inspect, call and let me know that it wasn’t anything that would require immediate attention. Many other shops would have taken advantage and changed parts that didn’t need to be changed. I think I have found my permanent dealership.

I just had my car serviced here and overall it was a good experience. They make it convenient to drop your car off for service, they are open late until 8PM and they also have a key drop. The staff was very friendly and knowledgeable about the work done to the car. The bill was a bit pricey with the dealership prices, but sometimes you have no choice but to go there. I left feeling like I didn’t get raped at least…

What a degrading experience is was to come into that dealership. After 2 hours, I walked out crying. Much hasn’t changed much in 20 years. And where was the Internet Sales rep? Unavailable? Oh, that’s right, you have teams now… Well teams of uncaring individuals… especially those guys in the back office who review your credit. Didn’t even get to talk to anyone in charge. Had to explain my life and credit info to inexperienced young man that took my information and kept running back and forth with papers. Maybe that guy should take his feet off his desk and act professional. I should have know this when I first walked in and was ignored. They even made me walk to the main showroom in the rain to go to the bathroom (theirs wasn’t working) without an apology. Well I now feel like a second class citizen — which I am not! I may have bad credit but I am not a bad person.
No one cared to see me in a new car, they could care less. Great customer service and experience. I am posting on Unilocal!Happy sales!
I once met Mr Ribakoff (the owner) 20 years ago, after a bad experience, who told me that this stuff doesn’t happen anymore, well it does.
Never go here… unless you have to!

I located a vehicle online on Tuesday and sent an email to dealer, communicated with their internet person and made appointment to go look at the jeep on Wednesday at 5pm. I arrived on time and met with Richard Asselin, was not initially impressed, wanted to tell me all these great things about the dealer and how they did business and then went on to tell me that the Jeep I was there to look at and buy had been traded to another dealer and they did not have it any longer. He had on his computer screen the emails back and forth with internet sales manager and I had told them specifically the model number of the vehicle I was there to see. I confirmed the visit that afternoon however they felt it best to have me waste three hours of my time to drive there, get my trade appraised and then told me «if you want, we can find you another one like it for only $ 189 fee»… When I got a little heated, they said «well, lets take a look at your trade», completely glossing over the fact that they had no vehicle for me.
I would strongly encourage you to do your homework, they wasted my time and I probably would have taken them up on the offer if they had disclosed to me prior to the trip that the Jeep was gone. Typcial low level ethics that is ingrained in the new car dealer experience.
They wanted to tell me all about their $ 10k coffee maker but at the end of the day, wasted half my day, a half tank of gas and some nice heartburn from realizing that they are just like all the rest.

Absolutely fantastic service, wonderfully helpful and accommodating. Absolutely a dream to do business with. Most certainly set the standard for A+ automotive service. Highly recommended!