Goodyear Auto Service Centers

Great service all around today. Peter, the Store Manager helped me out & was very easy to work with! Car was accepted right @ appointment time & completed in less that 90 minutes for install of 4 tires & alignment. I took one star off because when I called in to confirm the appointment, I did get a bit of a ‘tude from the guy on the phone (wasn’t Peter). I think he was the same guy who was there upon my return when picking up the car after the service. (he seemed a bit «meh» and had no interest in being there) Overall, I got a good deal on set of 4 new tires with a nice rebate, was able to use a $ 25 coupon AND got a pair of windshield wipers for free as well (some kind of promo when you open the card; how about them apples?) Thanks for a good experience (Oh, heads up; you cannot get rebate for the deal I got unless you open a good year CC. Not a huge fan of opening another credit card, but 6 months w/​no interest helps a ton.)

I definitely don’t recommend this place. I had an appt today at 1pm for 2 rear tires only. When I got there at 12:50pm I had to wait about 10 minutes to be acknowledged because the front desk person was on the phone and didn’t even look up at me. After checking in I was given a quote of $ 475 for 2 rear tires on an Audi! After telling them I had my front done there 2 months ago for half that they gave me a quote of $ 250. I then turned over the keys and sat down to wait. At 1:50pm I was still staring at my car sitting outside so I asked for my keys and walked out. Why make an appointment if they can’t honor it? Rude employees and high prices and no consideration for their customer’s time. Complete waste of an hour. During my previous visit I had felt highly pressured to do a ton of extra work to my car that I was not there for. All I wanted was tires. Go somewhere else!

The mechanics are not very qualified at all — go elsewhere for quality.

1. the towing service was run by an incompetent rude individual: I’m waiting in my vehicle and I receive a call that the tow has arrived. 15 min go by and I receive another call rudely saying” are you gonna go out and wait by your car or am I going to send my driver away?!” i repeated my location and it was the driver and the manager who had clearly made the mistake. 2hrs for a tow because they can’t communicate efficiently!
2. «Car is ready for pickup. by the way we broke $&@&$ on your car. it’s drivable but you’re gonna want to get that fixed. No worries we’ll replace it for free, it’ll be here tomorrow.» it’s a big deal to have your car out of commission for a week if you only have 1 vehicle. are you going to pay for gas to drive back here? can you tell my boss why I have to be gone for 4 hrs for my car again?!
3. why is the car charger that I regrettably left in my car broken. oh what’s this… you’ve shoved it’s broken pieces into the socket. I’d have been be better off asking the curb my car slid into for help.

I’ve heard mixed reviews of this place, but decided to go due to its close proximity to my work. I’m so glad I did! Everyone was extremely friendly and helpful. And, contrary to the past reviews, I didn’t experience any pushy behavior from anyone there. I’m the kind of person that really likes to understand exactly what I’m paying for, and they took the time to explain everything in thorough detail. I have referred them to my friends and will continue to do so!

Do yourself a favor and go somewhere else. I had an oil change there. They pulled out my air filters and showed them to me. They recommended that I change them and were kind enough to give me an estimate that was overpriced. Air filter $ 40 plus $ 5 instillation. Same air filter at Walmart $ 11 with FREE instillation! If your tech is going to attempt an to up sell me, at least have prices that are comparable to other places in the area.
Then I take the vehicle home and when I turn on the heat, I hear an awful noise. I return to Goodyear and they tell me that a leaf must have fallen into the blower motor when THEY removed the air filter to sow them to me. I had to wait almost another hour while they dropped the blower motor case and cleaned it!

I wont talk bad about the mechanics, they do a wonderful job. The salesman however are just that. Very pushy with there couple hundred dollar add ons. If you or someone you know are easily intimidated then do not go here. And always double check your reciepts. I know its «just business», but it translates to real money.