Monro Muffler Brake & Service

I came in for an oil change I had my break light on as well, the guys here were super nice and helpful explained everything to me and worked fast. I didn’t have any coupons but they were nice enough to put one in for me

Do not take your car to this place. Told me i needed new coils for my car $ 500+ and it already had new coils, just needed new plugs. Also never installed the center hub on my tire, when i called they claimed it was on when i left the shop. The hub can only be removed if you take the tire off. This place is terrible!

The mechanic didn’t remove the part number sticker from the muffler. A quick search revealed it was easily available for $ 50, NOT the $ 500 I was charged because, «you know those foreign car parts.» Everyone needs to make a living, but this is highway robbery that gives mechanics a bad name.

Had tires delivered here from
which quoted me $ 66 to fully install and $ 66 it was. Very easy to deal with compared to Town Farce up the street. Happy with the service and would recommend them.

DO NOT USE MONRO unless you want to have to return time and time again for the same job and STILL not have it done properly!
I took our family’s Ford Focus Wagon in for a simple brake job in December (91,015 miles) because the brakes were very noisy and the car was braking poorly. I was told to leave the car so they could diagnose the issue and give me a quote for the work. I left the car and waited three hours and after not hearing back I called to check status.
I was told that my brakes were taken apart and in terrible condition and that Monro could not put the parts back together without me buying new hardware. This left me in a tight spot since I was now late with picking up my kids. I had to wait for them to get the part and they now had my car hostage, forcing me to get the repair done then and there.
I was upset to say the least and I dished out $ 444.43 to get «all the brakes squared away.» A simple diagnosis and eventual brake job wasted more than half of my day.
The three car seats in the back didn’t deter the «mechanics» from doing a very poor job. In fact, they must not have even tested them because within the next few weeks, the brakes were squealing all over again.
In January (92,625 miles) I returned and inquired about the brakes. Monro «inspected» the brakes and assured us that the brakes were fine and noise was maybe just the breaking them in.
By March (95,005 miles), the car was so noisy and stopping so poorly my wife brought it back to have it looked at. We were then squeezed out of $ 244.17 to clean and adjust the front breaks (which Monro claimed they didn’t do anything with at the last visit even though the original visit was to diagnose ALL of the brakes).
Then in early April the car was still squealing to a stop. Needless to say I was irate and took the car to Monro to demand they fix it right this time. I sat and waited there and the mechanic took the car out and tried to deny that he heard any noise! Ten the desk guy took the car out and had the mechanic «check» the brakes anyway. They pretended to make some adjustments and sent me on my way. Within 5 days, the brakes are squealing again like I didn’t just have them all done!
Now I have to file an official complaint and take my car to a reputable mechanic while I wait to hear what Monro management has to say. Several hours of aggravation, $ 688.60 later and my family is still driving around unsafely thanks to Monro. One would think that doing a simple brake job for a family with three car seats in the back seat would be simple and efficient for the sake of everyone’s safety… not at Monro. DO NOT TAKE YOUR CAR TO MONRO!

Quick service, these guys do a great job and theyre prices are pretty good! Had a muffler and tire replaced here and they were great!

Went here when I first moved here, needed my brakes done. I had the parts with me and they were happy to install them. Ended up needing an additional part and they tried to call around for it but the only place that had it was the dealer and the dealer wanted way too much money. I was able to find the part on line for less and they agreed to install that one as well. Most auto places I’ve been to would refuse to put parts that weren’t from their stock on a car but Monro is more than happy to do that. Plus they gave me a good deal on a new tire.
They were all friendly and honest. Walked me through what they were going to do my car. Not once did they try to upsell me or try to scare me into getting more work done than what was needed.

Terrible. They’ll try and hustle you.
Brought in my car to get the brake pads changed, came back a few hours later and the guy told me that I need new calipers and showed me a set of brake pads that were very unevenly worn. I said i’ll drive it and see if it still wears unevenly. 2 years later, my calipers are fine. Few days after that visit, I went in because of a rattle in the front of the car. He guy drove it around the block and told me my struts were shot and that he’d cut me a deal and do them both for $ 1,500. I told him I’d wait and took it to a friend who fixes vw’s. Drove it over one bump, and immediately knew it was a ball joint and we fixed it for $ 100 dollars, parts and case of beer included.
Steer clear of these guys

My husband frequents here a lot for problems having to do with his 2002 Nissan Sentra and suggests it for routine procedures, but not major ones. So, I went here to get my tires balanced because they had a good price, $ 20. I got in right away on a Saturday and waited about forty-​five minutes, which was fine. My biggest complaint was the offensive language being yelled out by the mechanics. It wasn’t anything too frequent, but I felt it was unprofessional. I’m glad I didn’t have a child with me. Maybe this is typical nowadays, but I still don’t think it is appropriate.