Sleepy’s

These guys are awesome they helped provide our fire dept with great mattresses for the overnight crew. Reasonably priced and great customer service.

I bought a mattress and box spring here less than 5 years ago and it is saggy. I called sleepys corporate office and they sent a bed inspector to my house. I received a letter from sleepys saying my bed warranty was not valid because my frame didn’t have a 5 th leg under the box spring. This is ridiculous. A 5^th leg in the middle of the box spring would not have prevented the mattress from sagging on both right and left side of the mattress. Just an excuse. I should have gone to Cardis. Never again will I buy from Sleepys.

Although Sleepy’s Corporate attempted to resolve our horrible experience in the store, we gave the new mattress a chance, and it has since created a multitude of back, shoulder, and neck problems for my husband and myself. I’ve sought the help of multiple different pillow purchases to help alleviate the neck pain, acupuncture, and chiropractic services. Due to work obligations, my husband hasn’t been able to find time to get treated for his back pain. After sleeping on the aforementioned mattress for a few months, we’ve since relocated to our guest room and have slept on a firm, 10-​year old mattress. Any guests who had slept on the Sleepy’s mattress always complained about the discomfort.
We are extremely disappointed by our experience with Sleepy’s and how our purchase of a premium, top-​of-​the-​line mattress turned out to be a nightmare. We are two, fairly lightweight adults, and the mattress simply sinks with any weight and offers no ergonomic support as advertised. We feel deceived by the retail associate we originally worked with as she assured us that Sleepy’s plush mattresses (as opposed to firm mattresses) were scientifically proven to be better for the back.
Because this mattress was so expensive and we did not want it to go to waste, we’ve brought it with us to use in our master bedroom in our recent move. Boy, are we struggling with the discomfort, pain, and sleepless nights once again! We now have an 8-​month old son weighing about 18lbs, and when placed on the bed, even he sinks in several inches with no support whatsoever!
The 2 mattresses we have dealt with through Sleepy’s (Beautyrest Legends plush and Luann) were outrageously overpriced and, quite honestly, junk. The company should not be carrying these mattresses at all. At this point, we don’t know what to do with this $ 2000+ mattress. Although it’s a burden, it’s our only option right now.

I am a busy working professional who recently relocated to MA for my job in downtown Boston. I went into the Sleepys store in Woonsocket RI as it is close to the place I live. I wanted to buy a TemperPedic mattress and a box spring because I have back problems and it was supposed to be a quick and easy purchase with a promise of deliver within two days (August 1^st 2012) by Sales Associate Heather. At present I do not have a mattress or any furniture in my apt due to recent relocation so it was eminent for me to get a mattress ASAP due to my back problems and this was explained to sales associate Heather when I initially went to the store on July 30^th 2012.
She made many-​many mistakes on my application and entered wrong address several times during the purchase. She never explained me the details of my purchase and hurried through my entire order. Once the sale was completed on July 30^th for the Tempurpedic Cloud Supreme and the Stow-​A-​Way Queen Box Spring she called me the next day on July 31^st with a new information that they WILL NOT be able to deliver the box spring as I live in MA and 15 miles away from the store and as the box spring is on clearance.
It was NEVER mentioned to me that the box spring was in clearance until the day after my purchase. It was indicated that I should wait another month! for a new box spring to come in so that they can deliver at my apt. Other option given to me was to pick up the box spring at my own expense which will expedite the process.
I have picked up the box spring this evening and now that I have opened the box packaging I find out there is a defect in the box spring with one side of the drawers not being in proper alignment. I called the store to inform about this and they are carelessly directing me to customer care and are indicating that they are no longer willing to entertain my concerns (I picked up the order this evening!!). When I requested to speak to the district manager who I had spoken to earlier about my same purchase order the sales associate Catlin L said they have 4 district managers and they may not be able to get in touch with me as they MIGHT BE on Vacation!!!(I spoke to one of them yesterday July 31^st) She also indicated that the box spring might have been on clearance because it had a defect. But it was never mentioned to me about the box spring being on clearance until after my purchase or having the defect!
I feel I have been cheated at this store and now basically they are not willing to listen to my concerns and directing me to customer care. Also I have been treated very unprofessionally and I will not recommend anyone to make a purchase at this location.
I would request sleepys corporate office to immediately look into this matter and take appropriate action to avoid further customer dissatisfaction. I have a back problem and I needed the bed very soon. It has been few days and dozens of calls and the frustration and dissatisfaction has been exponentially growing.
I please sincerely request your immediate attention and help me discover a solution at the earliest.