Pearle Vision

I went in for a contact exam. The staff was rude and rushed to get me out the door. Then I had insurance issues, and on the phone each employee they passed me around to got ruder and ruder. Turns out my insurance does cover the contacts they were saying that it did not; it just covers dailies and not bi-​weekly. If I didn’t really need my contacts I would have left them there for having such bad service. As it is, they do not allow you to cancel your order. So I just won’t ever go back to any Pearle Vision. Plus, they are outrageously expensive. My one year prescription of contacts with the exam was $ 400.00 after insurance.

Since this location is close and in my vision care insurance network I have TRIED to give them my business 3 times. 1^st interaction (3 years ago) was good as I picked a frame that was on their wall. 2^nd (2 years ago) was mildly frustrating as I picked a pair of Ray-​Ban frames, which they are a dealer of, but did not stock… Had to order. They were less than enthusiastic about it and I had to do a lot of hand holding to get the order completed. Numerous calls and guarantees of delivery date were exchanged back and forth which left myself and them very confused. 3^rd time was a few days ago when I went in to get an exam and new prescription lenses for my existing frames. The exam was satisfactory, albeit a bit on the scripted side…
Now when it cam to getting the new lenses i was told i had to surrender my current pair to have them sent out. I understand, but I would be without glasses for a month! I opted to just get a new pair of the same frames, since my insurance would cover them. I was told they were discontinued and the sales associate was less than enthusiastic about researching if they actually were since i knew for a fact they are still a current model in the Ray-​Ban line.
I wound up going to The Eye Boutique in Naperville. Took my insurance, Ordered me the frames i was looking for and went out of their way to provide EXCELLENT customer service!

This place is great. The staff is very friendly and courteous. It’s a bit of a drive for me to come here but it’s definitely worth it. They also have a really nice selection of frames and if they don’t have them they order them for you. :)

I was not able to see out of the right eye contact lens that the eye doctor said was the closest that anyone could get to my prescription. After several visits I was told that this could not be corrected and that there was nothing that they could do about it. A year later I went to a different vision store and got a corrected prescription that I can see out of perfectly. That was a dangerous year of my life and there was no reason for this to happen to me. I will never go back to this location.

Best place ever!!! I love my new glasses!!! I have a high prescription and can not believe how thin my glasses look their lab did an amazing job!!! Dr Barsky and the staff were amazing and the price could not be beat! I would recommend everyone I know to go here.

Just had my eye exam at this location and was very impressed! The doctor was on time, performed a very thorough evaluation, and was very helpful when I couldn’t decide which prescription I see better with. Picking out the glasses was so easy, the sales associate has great taste and immediately knew what would look good with my face shape. Definitely the best experience of checking vision and picking out glasses yet. Highly recommend!

one of the legs (?) of my glasses was constantly coming off, which was both annoying as well as embarrassing, so taking a break from the holiday shopping madness at kohl’s, I stopped in. even though it wasn’t a huge deal, the doctor, who was helping another guy, called for someone to help me.
a young lady came out, asked me what I needed help with, nodded, and took my glasses. she came back out in 10 minutes and gave them back with a smile. when I asked how much, she told me it was on them. you can’t get customer service like that too often. thanks!

Worst eye place ever. Go to For Eyes.
So I went there because they are in network for my company’s vision plan, which I told them when I came in. So I spent about an hour picking out frames. After I selected my frames and went to pay, I was told that my health insurance only covered a certain selection of frames that I hadn’t been shown yet. They then took me to the back room and opened a suitcase of frames to review, but by this point I was already set on the other frames I had selected, and the suitcase didn’t have anything similar. I was told that they could give me a slight discount instead. I split the payments of my frame between personal cards and a FlexSpend company health account card, which went through at that time. I was called a few days later to be told that the transaction didn’t go through, and I would have to come back in to settle the account. I received 2 calls to do so, and to be honest it was in the opposite direction I travel every day, so it slipped my mind for a couple weeks. Within a month I received a vmail msg saying I would be turned over to collections if I didn’t come in and pay immediately. It was $ 90 and I never got anything in writing.
My fiancé got his contacts from there, and they gave him the wrong prescription, which took him a few weeks to figure out. But when he brought up that they gave him the wrong prescription the only resolution they offered was for him to buy more of the correct prescription! No discount offered, no deals offered.
This place blows and I will never go back. Its not worth it. If I could give them 0 stars I would.