The Stone Oven Bakery & Cafe

I’m here more than twice a week because how yummy the salad is to me.
Service not the best.
Workers not the happiest but food is work trying…
Breakfast and lunch is amazing.
Steph’s favorite is my ultimate favorite.
Always check your food before you leave if your carrying out.

Service is poor for the most part. There are a couple nice happy people. Others are acrid with the expectation of tips which shouldn’t be compulsory. But you only have to deal with them when you order and pay. There are no waitstaff.
With all that said…
The bread is outstanding. Jaina’s salad is a favorite. So good. And the eggplant zucchini sandwich is delicious. I really couldn’t recommend the food more.
The only reason I’m taking the time to write this review is because it’s current star ranking is no where near the quality of the actual meal. And the owner seems really nice and friendly.
He needs to have a discussion with his front desk help or this place won’t survive.

The gentleman who is the manager or owner is very nice… The staff however looks very unhappy, seems as if they would rather be anywhere else than there. I frequent this place for the quality of food but the service is also lacking, takes quite some time for an order to be ready, and again is never delivered with a smile. Unless it is by the manager/​owner

Food is passable but overpriced, coffee is not good and overpriced, the service is meh, and the atmosphere is not the best. The value for your food dollar here seems lower than comparable cafés, and definitely lower than other fast casual restaurants. Will likely never come here ever again. I suggest looking for other cafés nearby, or even eating at the Whole Foods down the street.

Although I would have to agree that most of the service was subpar, the food was great and relatively cheap. I didn’t have any horrifying experiences with the employees, they just don’t seem to care too much. There was one girl behind the counter who gave us our food, however, that was very friendly, which made me forget about the apathy of the other employees.
I chose the pick two option and had half a sandwich and a small salad. The salad was pretty big for being considered small and part of a pick two! $ 8 isn’t bad, in my opinion, for something that tastes good and is larger sized than most places comparable. The store itself is pretty spacious and offers seating for bigger groups as well. Second time here and I’ll definitely be back!

Went here for Sunday brunch. I had smoked turkey sandwich (good). Others had scrambled eggs with vegetables (good). Coffee was good. Service was adequate. Pleasant place

Some of the worst service I’ve experienced. I came in with a group of 5. After twenty minutes of waiting, we found that ²⁄₅ orders were forgotten. The apparent indifference of the staff didn’t help the experience.

This place is not doing so well on Unilocal,while the other location on Lee Road seems to be doing just fine. If you’ve been to both locations, you’ll quickly see the difference. While the desserts seem to be of the same caliber (I’ve only had desserts here, so I can’t speak for the comparison of everything else), the service and atmosphere are seriously lacking. The wide, open space lends itself to a clean feeling, but the place was not actually clean at all when I was here. There were napkins strewn about, crumbs everywhere, and the staff was pacing behind the counter, looking bored and clearly not interested in the upkeep of the place. To add to that, the staff was also just plain unfriendly, and unfortunately it seems like everyone has had similar experiences with rude employees. I’m glad I live so close to the other location, so my opportunities to check this one out are very limited. I hope for the sake of the business, the owner considers a retraining day or overhaul of customer service employees.

We order lunch all the time from this place, food is good service is ok, this is not 5* restaurant people.
But today it was horrible we ordered to go and had to wait 25 min. After coming home and start eating, I realized chicken is missing from salad and another salad had no dressing. Make sure to check your food before leaving.

Fantastic food. Horrible service from a cashier named Kevin. I am a regular and I will be taking my business elsewhere for lunch. After leaving there horrified by the way I was talked to, I went over to Taza and had fantastic food and even better service. Stone oven– Kevin and his employment should be reconsidered.

I will echo the thoughts of the other reviewers. Food=great! Service=not great. I have been to this location, no exaggeration, about 2 dozen times since moving here 1 yr & ½ ago. BUT now I usually avoid it and will drive 20 min out of my way in the wrong direction just to go to the Lee Rd location. Service is usually the least important aspect to me (taste will trump anything) but this place is the exception.

They make their own bread and serve different kinds. It’s a good place for breakfast, sandwiches, salads, pastries and of course, coffee. They are of good quality overall. The coffee on the boldness meter is somewhere in between Dunkin Donuts and Starbucks. I love the café au lait, salmon lox, scrambled egg sandwich for breakfast and the cookies.
Whenever I’m in Eton, I take this over the pseudo-​starbucks at Barnes because the lines are shorter and it’s a bit more unique. Secondly, there’s more seating and the atmosphere is a bit more relaxed. Nothing overtly special, mind not blown, but a great straighforward place for a caffeine fix, breakfast, a snack, a chat or a meeting.

Everything I have ever had from here to eat and drink and been great!
The ONLY reason I’m giving 2 stars is because of the attitude of the employees. There are two younger ladies that are very rude. Almost to the point where I have had to hold myself back from saying something to them about it. They never smile and are very impatient. If I didn’t work in the area, I would never visit here again.

The food here is generally pretty good and the atmosphere is nice, however, many of their employees are arrogant and unprofessional. Their prices are also a bit ridiculous for what you get.
On our most recent visit, we had ordered a salad, a slice of pizza, two pastries, coffee, and a soda (all were readily available behind the counter).
We received our soda and coffee, along with a numbered card, and found a seat while we waited for the rest of our order to be brought out.
We waited 15 minutes for our fairly basic order, until I went up to the counter, numbered card in hand, and politely inquired how much longer it would be.
A dismissive employee greeted me with a rude «What’d you order?».
While telling her my order again, she cut me off mid-​sentence and said, «We’ll have it out when it’s ready. Go sit down and we’ll have it right out.»
A few minutes later, the food came out and it tasted all right, but there’s no reason we should have had to wait 15+ minutes for food that was already sitting right behind the counter when we ordered it.
At a normal sit-​down restaurant, 15 minutes would be acceptable, but this place should be the equivalent of a Panera with their serving times.
Also, it should be noted that on this recent visit, there was a guy who looked like the owner, walking around the restaurant. You would think the employees would be on their best behavior when he’s around, but apparently not.
Overall, The Stone Oven’s food is decent, but their service leaves a lot to be desired.

get the Johns Special salad.

This is NOT the Stone Oven on Lee Road. Similar food, smaller portions, not a very good vibe. Staff seems disinterested and not concerned about good service. If you are looking for the real deal, try the Stone Oven on Lee. Management at the Chagrin location didn’t seem to care.

A younger, slim blonde cashier/​server/​etc. was kind of rude. I was waiting on my iced coffee that she was making for me and looking toward her because I’d ordered a salad (over-​priced) and was going to ask for a to go box in advance. She turned to me and she said «Um, is there a problem?» I replied «No, I just need a box, I can tell.» She handed it to me saying nothing. I also asked for a water and she just pointed at the water coolers in the café.
First time visit, and last. Shouldn’t have tipped her a dollar, as she was rude, and didn’t serve anything really. She served herself a bad review for this nice looking place.

The Stone Oven is a great local alternative to the Panera Breads of the world. The Eton location is a popular lunch spot during the week, so sometimes it can be hard to get a table. I love all the homemade options. They have some of the best multigrain bread around town. I enjoyed their Italian Chicken soup recently. Hope they continue to branch out to the West side.

I wasn’t always a fan of stone oven — because I kept getting the same sandwich which … wasn’t a show stopper.
Now that I’ve branched out, and tried their salads, soups, and the curry chicken salad (hightly recommend), it’s become one of my go-​to «i forgot to pack lunch» spots to grab some grub.
Not to shabby for a coffee/​dessert date either — gentlemen take note!

I love the Stone Oven at both Eton on Chagrin and on Lee Rd. They have great sandwiches, salads, and soups. They always have a vegetarian soup choice. Their bread is amazing! They make the breads and pastries there. I always take a loaf of wheat bread home with me. My only complaint is I don’t love the salad dressing they offer.