Bluemercury

I came here to buy a few makeup products and had a fantastic makeup shopping experience! I discovered that I love Blue Mercury, and in particular this branch!
Store: What I love most about this particular store, which you can’t replicate at other retail stores or malls, is that it has large windows with lots of natural light. SO IMPORTANT! I hate trying on makeup at a store, thinking it looks great, and then realizing that it doesn’t blend/​cover well at all by the time I’m in my car with the sun lighting my face. Do yourself a favor and walk to the window wall with a handheld mirror to inspect your makeup before purchasing any products.
Makeup/​Products: This is one of two places in Cleveland that sells Bobbi Brown products, which I absolutely love. They also carry Trish McEvoy, Laura Mercier, NARS, and Lune+Aster (Blue Mercury’s line). All high-​end quality lines. They also happen to have my favorite lip balm (Rosebud salve) which I’m hard pressed to find in any store.
Service: I was quickly helped by a sales associate when I entered the store. She helped me decide which shade of corrector and concealer I needed and gave additional recommendations on other products I was interested in. Also, since I am South Asian, I like that the woman who helped me was black. Not that I mind being helped by white people, but I do think that colored women have a better grasp of what other colored women need in terms of makeup, so it’s nice that they have a diverse team.
Free goodies: Truthfully this won’t apply to most shoppers, but I happened to be there when they were celebrating their 16^th anniversary and the launch of their own makeup line (Lune+Aster). As a result I got champagne, a cupcake, and a free bag of product samples on my way out!

A great hidden gem in eton. Nicole is a great esthetician. They carry many specialty brands and the staff is helpful and knowledgable without a pushy sales pitch that you may experience at a regular cosmetic counter.

DO NOT COME HERE! Got a brazillian wax and bled for 4 days! AWFUL!
Staff smells of cigarette smoke and have no clue what they are talking about!