Yale Management Services, Inc.

Most frustrating renting experience I have ever had trying to talk to a real person. The on site manager never got around to fixing a few things that I noticed were wrong with our apartment upon moving in. The manager never responded to my emails, her voicemail was full so I could never leave a message and never called me back after 2 months I finally gave up and stopped calling her. But then upon leaving, I tried to reach out to the new on site manager to bring up the same concerns and he said he would look into how to deal with this and then never got back to me.
In the end, Yale Management Services charged me for these problems that I repeatedly tried to have fixed! YMS does not have a working email off of their website and if you call you are sent straight to voicemail (called during regular business hours). It was just like the apartment manager! The charge wasn’t a huge amount of money but being ignored and charged after I tried to have these issues fixed just made me feel so taken advantage of.

Any other 5 star ratings for this business must be friends of the business. They’ve just bought the apartment building that I live in, and so far it’s been shit

I lived at one of their properties a few years back. My experience was not bad at all, the manager kept the building up, was friendly, and always returned phone calls and eager to get the problem solved.
I was sad to move out due to the high rent in the end. One of the better places I have rented from, received my security deposit in a timely manner and shockingly for the full amount!
Brian is the best

Yale Mgmt. unfortunately took over our bldg in Studio City, this place used to be like a small community with a super cool, nice on site manager who had worked here for 20 + years. Yale fired him as soon as they bought the place, imposed a $ 400 rent increase hinting they’ll raise it even more fairly soon. They announced big renovations to the bldg, 3 months later there is no on site manager, they removed the old jacuzzi that on the first floor for everyone and left an ugly hole surrounded by yellow «crime scene» type tape, elevator has been out of order for days, we had no gas or heat on New Years’ Eve, this morning some undocumented workers shut off the water without mgmt giving prior notice, the whole place is a mess but Yale stated quite clearly we’ll pay a penalty for paying rent even 1 day late! The so called «manager» who looks more like a used car salesman shows up whenever just to stick notices all over the building about work they never do or finish.
I’ve read somewhere else Yale is considered the «Valley’s Slumlords» I can testify to that!
Here at our building we’re considering a class action, sure, we can all move but we’d rather give’em some hell first.

Bill is the bomb! My girlfriend has lived in an apartment managed by Yale for 2 years and Bill helped us find an apartment when we decided to move in together. Not only did he help us find an affordable apartment in West Hollywood (no small task), but he helped us get the dream apartment we never thought we’d have. Speaking from experience, Bill always goes out of his way to help his tenants and is so charming and likeable it’s always a pleasure communicating with him. We’ve now been living in our apartment for 3 months and have never had such a supportive and thoughtful building manager. Not only is he amazing at his job, he’s a great person!

yield management is the worst in Woodland Hills they have mold in most of the apartments they have homeless people living in the bushes under the steps and also the laundry room property they shoots porn so there a lot of in and out in the building. lot of vandal ilysm and also the people who live there don’t know how to throw their trash out it’s all over the whole building roaches everywhere. if you pay the rent on time and they have a problem with people staying with you the will give you eviction even tho you pay rent. there not dog friendly they will charge you over 500. to have your Animals there. they have sexual predators there so if you have kids they can’t run around.

My boyfriend and I moved into an apartment in August, and we could not be happier. Bill is absolutely incredible. He started off by inviting us over to his apartment to explain every item on the lease agreement, and since we’ve moved in, has been AMAZING every time we need help with something.
Whenever we call Bill, he A) answers his phone (a rarity amongst landlords and managers), and B) sends someone to our place ASAP. Having come from a beyond shoddy landlord in our previous apartment, we were shocked to realize that renting an apartment does not, in fact, have to be a teeth-​pulling experience.
Bill is one of a kind. Truly. And we also love paying our rent online. Most of all, what we really love… is our apartment. It’s beautiful, and lovely, and feels like home.
BIG thank you to Yale Management and Bill. This is probably the last apartment we’ll rent before buying in a few years, and we could not be happier.

This is the WORST management group our apartment building has ever had. I had a horrible flood in my apartment and I had to be running around like a chicken with my head cut off to get them to start doing something about. First the manager on the premesies has no clue what she is doing and doesn’t know how to handle these situations. I then had to pull her supervisors number out of her. I called her a several times before she finally answered and wasn’t much help either. Had to drive to the corporate office 40 minutes to finally get of hold of someone with authority and there was no one there other than the receptionist. She gave me the president s # and he was just rude and didn’t bother to put himself in my shoes and take action for the lack of responsibility his managers are taking in «managing» our apartment complex.

We moved into our apartment with Yale Management services about a week ago. From the second we were thinking about signing the lease to any small hiccup we have run into so far we have only had a great experience. I am very impressed, especially with our landlord, Bill with his kindness and attentive attitude. I’m used to grouchy, mean landlords who ignore all their tenants issues. I don’t understand any of the negative reviews on here… but you will notice they are written by people who had to break the pretty easy to follow rules that come with any lease. I am feeling very thankful for Yale Management Services, Inc, and would highly reccomend to anyone.

They charged us over $ 3000 for breaking the lease, for a $ 1350/​month apartment, charges include $ 500 for painting everything in the apartment, I mean EVERYTHING! They also charged me 54 additional days worth of rent after I moved out, even though I gave them 45 days of move out notice, they even told me they have already found another tenant for the following month so I would be off the hook.
Management company refuses to answer calls and I had to deal with a horrible collections agency. They sent the bill to the address I moved out from, and despite having my email and phone number, and knowing that I had moved, they made no additional attempt to contact me and went straight to collections agency.
Cockroaches in the apartment the second day we came in, and despite moving absolutely everything in our apartment a week after we moved in so an exterminator can do his work, we saw no sign of an exterminator nor any residual smell of pesticides at the end of the day, and needless to say the roaches were still there afterwards, we just gave up and lived with the fact that there will be roaches.
Please do yourself a favor, there are other cheap apartments around the area so avoid this company like a plague. They have vacancies for a reason, and that reason is not that they’re a good apartment management company to rent from.

I live in the N. Ogden Apartments and could not be happier with the experience I have had here. I had been searching for a while looking at less than average apartments, when I stumbled upon this one and was able to make an appointment within 2 hours I was already impressed. The Building manager Bill showed me the apartment I saw online which ended up being over my budget, I was straight forward with him so he decided to show me the unit that was «under renovation» and in my price range. I was so impressed by the finishes they were putting in, wood floors (not sure if they are laminate or what, they look great and are sturdy!), espresso cabinets, new stove, new microwave, and totally redone bathroom! He promised that the apartment would be finished by my move in date and it actually was. Everything was done as promised and I am a very happy tenant. Also, as a bonus he even offered me a brand new air conditioning unit, not because mine didn’t work, but because it is old. I have never lived somewhere that the building manager offers to fix something that isn’t broken, I was impressed to say the least.
Bill is a great manager and is approachable. If there is ever a maintenance issue he will make sure it is taken care of that day. I highly recommend Bill and Yale Management Services.

RUN DO NOT WALK FROM THIS OUTLAW MANAGEMENT COMPANY!
This is the worst management firm anyone could ever deal with.
Rick Kauffman the owner is a total ‘A’ hole. He will bold face lie to you about any thing. When there is a problem on the property he refuses to answer calls or return any calls. I have tried to resolve problems with this firm for over six months and as of today no response from them. If you see their sign on any property RUN AS FST AS YOU CAN. This is the slum lords of the valley.

I believe any positive reviews were done by Yale themselves too. They took over my building 2 years ago and it has been HORRIBLE! They hire female managers that have NO experience at all, have no knowledge of anything except «I will call maintenance» but be carful cause manager won’t tell you when maintenance is coming. It will be a suprise. I got that suprise walking out of my room butt naked to see a man standing in my living room that manager let in. They don’t even know basic rights like 24 he notice before entering someone’s unit or turning water off. Do NOT move to property @ 10 557 lindley !! The manager Isis niño thinks she’s the warden & everyone living there are the inmates. & yale management does not care if you call to complain it only took me 2 emails 5 voice msgs and 1 month for someone to finally call me back.

I feel like the positive reviews have to have been done by Yale themselves. This is an awful management company. The apartment complex I live in that is ran by them is bug infested and thinking anything will ever be repaired is a pipe dream!!! You ask for something to be fixed and they send a handy man who just «patches» the problem up — not actually fixes anything and nothing in the units match. They repair things in whatever color they want. It’s more of a learn to fix it yourself company and only hear from us when it’s time to raise the rent. This has been an awful experience. RUN from Yale Management or you will be stuck without repairs and surrounded by bugs and bad attitudes.

Never again renting a place from Yale Mgmt Svcs. We lived in an apartment less than 8 months and the property manager did a walk through with us and confirmed that the place was in an immaculate condition. Yet, the company kept so much from our deposit stating that they used it for repainting the walls, carpet cleaning, deep cleaning, etc.

I live in a building where Yale Management took over managing about 7 months ago and I’ve found them to be incredibly professional and prompt with any repairs that come up. I had some issue with my toilet lid coming apart from simple wear and tear. When I told my manager about it it was immediately scheduled and I had a new one within 2 days. I really appreciate how they treat you the way you would hope to be treated in any service business.

This company is horrible! When you move out they will charge you AS MUCH AS POSSIBLE!!! They charge us $ 300!!! WTF!!! Cause of the little scratch in the wall, they told us, they would have to paint the whole room, and let us pay for it??? We ask for some touch up… Since it is little scratch! We even did half day cleaning work for them to let them charge less, but still $ 300 for a studio!!! My god, cockroach everywhere, swimming pool is always dirty! It is a not good experience to live there! So better not to start! You will REGRET FOR SURE!!!

My husband and I have lived in 2 apts managed by Bill from Yale Management in the last 4 years. We really couldn’t be happier with our experience!
When we decided to move out of the 1^st apt to a bigger place, Bill took us around to several places and was super easy to work with. He is such a sweetheart and drops everything if there is any issues. But our buildings have never really had any issues thankfully!
I highly recommend going through them if you are looking for a place. They take the time to make sure you are happy and taken care of. They’re great to work with and make the whole process feel way easier than it should be!

I saw Yale had a ⁵⁄₅ star review for their services — baffling.
I moved to Los Angeles in 2009 to help out with a family owned income property since my grandfather lived out of town. Now my grandfather is pretty stubborn and not the easiest to work with (so I understand if the relationship soured over the time spent working together). With that said, I worked with Bill C. and Greg H. and cannot express enough how frustrated I was (and still am) with Yale’s services.
Bill, a nice guy — tells you what you want to hear and then drops the ball on performance. Whoever they hold dearly as their «handyman» does the job cheaply and inefficiently. Paint jobs are done with cheap paint and sometimes not matching room to room. Don’t even get me started on his «working hours». Not one of my tenants are happy with his customer service.
Greg — who knows. Dude doesn’t answer the phone when I called him. Even when I left a message, never heard his voice once.
I have been in full control of my families income property for 2+ years now since we severed ties with Yale. The paperwork flipped to us was all out of order. Leases. yeah right — only a few were up-​to-​date. Patch work paint jobs have been sorted out and handled with care.
I would NOT recommend their services to anyone who cares about their «business».

My partner and I moved into our Apartment on Ogden Drive in August. We love this place and the amazing leadership and management by Yale Management Services specifically our apartment manager, Bill. Bill is friendly, professional and respondes to any tenant needs in a timely fashion. The grounds are kept tidy and has a very inviting feel.
Our apartment was prepared as promised, and we love the spacious layout.
If you are looking for an apartment that you can make a home, with peace of mind that your landlord will take care of you and your place, check out Yale Management’s locations.