Southern California Tax Services

I don’t know where to begin with the mistreatment I experienced here at Southern California Tax Services. Before I made the appointment, I called to verify that I would be charged the same amount that I was charged 2 years ago. Keep in mind that nothing has changed with my income or expenses. I was told on the phone that it would be the same amount that I was previously charged. I would like to begin by saying that I waited an hour to be seen. My appointment was for 1:15, and I wasn’t helped until 2:15. Once 2:15 came around, I was still waiting in the lobby. The tax accountant (Nataly Apelian) was standing there talking to the staff about nonsense. Finally, after several minutes of being away chatting it up with her staff, we went back to Nataly office. Nataly’s demeanor right off the bat was cold. While we were sitting there getting started, she kept asking me if I had filed long or short forms. I told her I didn’t know what long or short forms were. I’ve been to this office once before, so she could have looked it up but, insisted I give her an answer. As I was telling Nataly my very few write offs for the year, she was eating her lunch, and talking with her mouth full. As she proceeded to talk with her mouth full, food kept falling out. Disgusting.
As she was looking at my taxes she had the nerve to tell me that I don’t make a lot of money and I should go back to school. When we were about to finish I asked her how much I would be charged. I mentioned to her the amount I was charged before, and she made it sound like she would charge me less. She finally came back and told me how much it would be.
I was taken back by the price. I didn’t have many write offs nor am I getting a large tax refund. She went on to degrade and insult me. I asked her to explain why I was being charged more than double from the previous year. She said she explained it to me already. Her response was, «I did a long form.» I asked her what the difference was, but she didn’t want to explain to me. She just kept saying, «I already told you. I don’t have time to explain or look back at the last time you were here.» She continued with, «This is not a Middle Eastern place, we do not negotiate our prices.» I mentioned that I had waited for 1 hour to be seen, so I would hope you have 5 seconds to pull up my past statement. She then said, «It’s like the doctor’s office, you always wait an hour.» I wrote her the check and walked out.
I left the office hysterical and feeling degraded. I’ve never been spoken to like that in my life. I called back a few hours later to have the lady cancel the services, and she said «it’s too late and not to waste my time.» I then later on called again and asked for confirmation that she did cancel my return, and she said «I can’t.»
I did a stop payment on my check because I was so appalled by the service I received. I will never return to this establishment, and warn any consumer to beware of the lack of professionalism and eerie business practices that are promised here.
If I could give 0 stars, I would.

I wouldn’t refer anyone to this business. They made a mistake on my taxes by under reporting over 50 grand and I ended up paying for it in the end. After multiple bills coming from the IRS I kept calling my tax person to help since they made the mistake. After many calls over a 4 month period finally her partner called me. He tried to make excuses. Bottom line if you pay someone to prepare your taxes then they need to help when they are the ones who messed up. This establishment is un-​courteous, they do not return phone calls and are un-​professional. I would recommend finding a different tax service.
If I could give this place zero stars I would.

Professional and courteous– walked me through my complex tax situation and took the time to make sure I got the most out I my deductions and refunds. They did not make me feel rushed and took the time to explain everything and make me feel comfortable.