RadioShack

OMG, last week I ran in to get a phone charger, a woman working the Sprint desk offered to help me.
There were no other employees or customers at the time, she picked the charger out and kept it behind the register explaining there was no one that could ring it up, he was on lunch break and would be back n 10 minutes.
I looked at her in shock, «you want me to stand here for ten minutes while someone eats their lunch?»
The woman explained she worked for Sprint and could not ring it up and there was no one else that worked there.
Finally she excused herself went in the back and came out with the employee who was still chewing down his lunch, he apologized and rang up my purchase.
Wait for it it gets better…
My husband told me he had a story today, he went into the same Radio Shack a week or so later and the same exact thing happened, a woman helped him and explained she couldn’t ring him up and that the only employee was having his lunch!
My husband walked out and now we know why the store is empty, Really!!!

I went in to buy a charger as my iphone stopped charging. SO i tried to troubleshot whether this is a charger problem or phone problem. When I was about to pay, the sales person found out what I was trying to do. So he kindly offered me to try the charger in store, instead of buying one. Since my phone also charged up super slowly (like 1% in 30 min) in the past week, I asked him whether I would leave my phone there for over an hr while I go do other errands. And he said yes, and that he would keep my phone behind the counter so it would be safe! I am really impressed by him. Instead of making a quick sale, he went above and beyond. When I came back, he confirmed that the phone is not charging even with quick charger. He also made some good suggestions instead of trying to sell me anything. Really admirable work ethics. You just got a customer for life!

Darnell and Dominick we’re killing it the day I came into the sprint store at radio shack. Incredibly helpful and knowledgeable about my plan. Got me all setup with my trade in and helped me get a great deal selling my old 5s. Those guys rock. Come here for all your sprint needs.

Went there at 08÷17÷15 at 2:00PM to buy battery. Sales person told me that yes, they have a battery for remote control, but i need to come back after 3:00PM because they are at lunch time and they are closed, but door is open… Did you ever heard of such of nonsense??? Shitty store, i wish RadioShack is go out of business. Crappy salespeople. And its not first time i stopped there. Always excuses, lunch, not enough staff. Then close it.

The BEST RADIO SHACK EVER! 5 of 5 Stars! Woohoo! I Got perfect customer service! The first time I went here, I had a great expereince so I came back and bought $ 100 worth of stuff. I just walked in and got instant service and a fast turnaround.
The staff here helped me both times with consistent customer service and I like that. Today I got an upgrade on my Sprint phone (from Samsung G3 to G4) and I got better customer service than my main office/​neighborhood Sprint store which jerked me around for a month and tried to sell me $ 700 of stuff and a plan I didnt need.
I also got a Radio Shack discount on my accessories (Otterbox & screen protector), they installed everything for me, and they even were able to transfer photos I couldnt get out of my damaged old phone to a memory card (Sprint couldnt even do that). This store can handle any issue for any phone, has tons of accessories and phone plans too but best of all the staff is friendly, patient, courteous and knowledgable. They know tech and they know their products. They problem solve. They make it happen. They rock! Go here. Cheers.

Okay — so it’s not the most exciting place on Earth to work. Could you possibly just fake it? Walked into this store this morning after having a huge problem at home (and problem solving is probably 50% of their business!). One dude working there — probably the least personable, most unhelpful sales person in the history of EVER! I even tried to engage him in conversation by saying «oh man — what a morning I’ve had!» and his oh-​so-​interested-​in-​my-​big-​day-​of-​electronic fails response? Crickets…
Get a new job! Really. Get a new job.

We went to get upgrades on Sprint phones (got Samsung S4s) and Margaret helped up with excellent service; she price matched accessories for us — otterbox cases, and gave us discount on the intellishields. She applied the shields for us, staying past when she was told to clock out (!?!)
we couldn’t be more pleased

This has to be the worse service I have ever received. If you attend this location make sure Margaret does not help you. She is rude and incompetent. Not only did they suggest the wrong item she had the nerve to accuse me of using the item and not taking it back. The item was less then 30 dollars and not worth getting upset over it. In left the item there and I will just dispute on credit card. No wonder Radioshack stock is where it is

Our experience was great! We have Boost and wanted to upgrade to iPhones. We went to our local Boost store and they were charging us $ 60 more per phone then other stores. We went home and started to call around, Richard at RadioShack gave us a great deal on 2 iPhones! Went to their storage to get the colors we wanted and set us up transferring all our data. Great customer service. All the staff went out of their way to help us, teach two very non-​tech savvy people throw to use our new phones.

DO NOT be dumb like me and upgrade your phone here — ignore the sign on the door advertising a FREE iPhone 5S — it was NOT free, it was $ 155 and a week’s worth of
M I S E RY and lies. I am also writing corporate, as I can’t believe the way I was lied to and jerked around. I’ve never been so disgusted by this lack of integrity in business practices. Pathetic buffoonery.

The losers that work at this place could not care less whether you are a potential customer. They don’t help you.
I called twice, got put on hold INDEFINITELY both times. First time I waited five minutes with no answer, no «please keep holding, we’re getting to you» or anything. Called again, they put me on hold again, and seven minutes later the call drops. I call a third time and tell the person what’s happened, and instead of an apology she reluctantly asks me what I want, and gave me vague, short answers.
It’s not a hard job, but they sure make it look difficult! Total incompetence. Avoid this place, they don’t care about your business.

Had difficulty using the car charger i had purchased
was able to get a refund promptly

I’m happy!
Okay, so my pup chewed through my laptop adapter cord… I couldn’t believe it! He’s usually such a good boy.
Anyway, so I can’t use my laptop without my charger… so what’s a girl to do? Well, Best Buy has nothing in terms of chargers. I mean zero. Fry’s had chargers… but I didn’t really want to pay $ 80… but I thought I might have to… since I really do need my computer… so as I was mentally debating this in the store… I took a good look at the charger and realized that my pup had just bit through the plug half… so if I could find the cable, I could just replace that part. Obviously this would be much much cheaper I reasoned.
So, I asked someone who worked there if they sold just that half of the charger… nope… I also scanned the cable aisle… but didn’t see it there. The kid was nice enough to tell me that I could probably find something like that at Radioshack…
soooooo…
I ran home… picked up the half of the cord that Mied bit up… and went around the corner to this place.
I showed the guy the cord, he said yes that they did have something like that… and grabbed it for me.
The total cost: $ 10.
I was beyond happy! My computer charger is fixed… I can use my laptop again… and I didn’t have to spend $ 80. Yippee! :)

I usually wouldn’t write about electronic stores I am trying to stay on just food/​shopping places but the INCOMPETENCE OF THE EMPLOYEES forced me to write this review otherwise.
I wanted to get the HTC evo 4g for the price of $ 30. I call in on Saturday asking that I will be able to come the next day to get the phone and asked if I could get it then with the deal. The employee said yes. With that I impatiently waited for the next day to come around. I imagined all the endless possibilities I could do with my new phone (Okay, maybe that’s an exaggeration but all the same I was ready to get my new phone).
I walk into the place and right off the back, I asked to get the phone with an upgrade. The lady told me that it was $ 30 with the upgrade and free for a new line. We go to the cash register; she inputs all the numbers; gets the contract ready — then suddenly she says, «you’re total is $ 100.» Naturally, I’m baffled how a $ 30 deal become $ 100. She said apparently that offer expired at midnight the previous day… At this point, my once existing happiness dissipated and transformed into frustration. I complained that why would the employee tell me that the deal is available for the next day if the deal ends that night. I live like 5 minutes away from this location, and I would’ve raced down here that night to get it, if I had known! She tried to be understanding by calling the manager and seeing what she could do to get that price. So in the time being, I went to the Mcdonald’s and got a vanilla soft serve.
After gobbling up the last of my ice cream, I walk back in hoping for some good news. Her once ‘understanding’ feelings became hostility against me. She kept saying, «Sorry, I can’t do anything about the price; it expired already». I’m sorry that’s BS; don’t tell customers about deals then say it’s not available anymore. She kept saying how she’s so sorry for the inconvenience and the employee who told me that info would reprimanded. That’s great and all, but how does that help me? I’m the one who came into the store first thing in the morning and I’m walking out with 1) no phone and 2) disgust with customer service. I also forgot to mention that because the deal was expired, she wanted me to get the HTC evo shift. No B****h, I don’t want that phone if I did I would ask for it in the beginning.