AT&T Authorized Retailer

I have been waiting for over 30 mins and one person working like a turtle!!! Omg. Why don’t I change back to Verizon.
The funny part of situation is that staff can care less that clients are waiting.

I’m standing in this location now and the lady said its not her fault none of her business and it took me more than half hour to call and AT&T told me it’s impossible to cancel my line. It’s impossible to pay my bill and stop the nightmare even I didn’t use this service for months.

Enjoyed another wonderful experience at ATT store in Calabasas. Curt did an amazing job helping us get a new, updated phone for my wife. He even stayed over time just to make sure we were well taken care of. Thanks!!!

I stopped by this location today as I had some questions and a problem with my new phone. I was warmly greeted by a lady named Jesseca. I explained my situation and my frustration. She stated she could help me and asked if I could wait a few minutes so she could finish up another client and she would be right with me. After a few minutes she came to help me. In no time at all, she was able to diagnose the problem, solve it and had me on my way. The best part, it didn’t cost me anything. Jesseca was attentive, professional and very courteous. She is new to this location, I believe she has been there about 6 weeks. While Jesseca was working with me, two other previous customers of hers came in to purchase other items and waited for her to take care of them. I saw these other reviews and was concerned about going to this location. I am so glad I did. Jesseca was GREAT! I will be back and ask for Jesseca when I do. If you are going here, ask for Jesseca! She will take good care of you!

I came in here to get a charger right after I got my coffee next-​door. As I was purchasing my charger guess who walks in behind me? Angelina, aka: Angeline, yes the one that drives the pink Corvette. As she was walking right by me she says to the young lady I’m going to use the restroom in the back Okay, and the young lady says oh go right ahead. Now as far as I know when I was here a while ago and I had to use the restroom they said we don’t have any restrooms which is a total lie. Because when Angelina came out she was wiping her hands like she just wash them. Not cool not cool at all. Maybe I should start wearing pink lipstick and high heels and then I would be able to use the restroom. Not mad or upset I’m just stating the facts.

Service sucks! They don’t know their head from their behinds!!! Even with regional manager is a moron!!! Sit took them the whole day to figure out one transaction and still was all wrong!!!

Worst experience ever had with ATT ! 6 ½ hours wasted and problem still not resolved. went to replace a phone and now all 8 of my lines are messed up. 1 week still trying to resolve. 2 hours in store for transaction called about our data time messed up another 2 hours told I had to go back to store went to speak with Myra Jaime and she told me had to go to a corporate store do to there mistake. Called again this morning and Vincent a ATT supervisor another 1 ½ helped but sent me back to store where manager will not even take calls. Suggestion do not even walk into store as they are all unhelpful and very untruthful. Hope ATT is proud of this staff! To be continued as they must have a lot of free time.

The most unprofessional staff. Avoiding customers so they can socialize, playing catch with a ball while customers are in the store, telling inside jokes and laughing, whispering behind customers backs, saying their machine is broken when it wasn’t etc. They all need serious training.

The worst At&t store! Very Unprofessional! They all need training ! The headquarters need to do something about this place