Fallbrook Veterinary Clinic

This has to be the WORST veterinarian clinic I’ve ever experienced…
I had blood work done on my dog last week and was told to call the next day for results. It’s been four days and no one will return my call. I call at least twice a day. I paid for these test and I should be able to get the results. When I call the only answer I ever get from the receptionist Taylor is that they’re very busy and I’ll get back to me when they can, it’s been four days. Really…
I’m calling the Better Business Bureau on them, I was told by many people not to go to Dr. Jodys veterinarian clinic and I thought I’d give her a chance. Learned my lesson. Take my advice and do not go here.

I have went to this vet clinic only twice due to my work travel situation! But now that I am back homebased I can tell you this will be my only vet to care for my pets. Dr. Jody went above and beyond for me and my pet, I was in a dire situation where I came home and found my pet unresponsive, it was a weekend and the office had already closed but she allowed me to come in and stayed after hours for my pet. It turns out my doggie was on the brink of death, had high levels for diabetes and probably would have passed at any moment. She immediately took her in the back and did her magic. I left her there for 3 days and she came home out of the woods. Weak and recovering still but thank god still alive. Every time I called over the weekend and in the evening someone was there to take my call and give me updates. Dr Jody was even there late in the evening overseeing the care of all pets and was happy to give me a thorough update on my baby! Thank you so much Dr. Jody — my kids are so happy to have their family member home safe and sound!

Dr. Jody cared for my Boxer towards the end of his life and I found her to be a very compassionate and caring vet. At the end, she teared up too. You can’t fake that.

We love Dr. Jody! We took our lab to her after our vet retired. She has taken care of my sister’s animals for many years. She is friendly, caring and has really helped our dog who has arthritis. We drive across the Valley to see her, even though there are many vets closer to home.

I have been going to Dr. Jody for the past 6 years and I think she is amazing! We have 2 dogs and 2 cats; I take them all to see her. I love her staff, everyone is friendly and yes there have been times I have had to wait for Dr. Jody. But I have watched how she cares for animals. I had to put down my dog, right after my husband had surgery, and my knee was hurt. Dr. Jody got down on her hands and knees while putting my dog down, because I couldn’t get down to be with my dog, she was talking and comforting her for me. Dr. Jody let me stay and say my goodbyes to my dog in private. I will be forever grateful for her kindness. I do not know how many vets would do that? We all get snippy at times in our lives, but the compassion that Dr. Jody has for animals is outstanding. I will continue to take my animals to her.

I had the WORST experience I have ever had at a Vet’s office today. Dr. Downhill was running behind on her appointments and was obviously very stressed. Before she came in to see my cat she stuck her head in the room and told me that I needed to get my cat out of the carrier. As I gently tried to coax my cat out she told me «she didn’t have time to play games» and reminded me of all the clients that were in the waiting room. Seems like a staffing issue since there were few employees in the office. She grabbed my cat roughly and pulled her out of the carrier. I was just trying to help as there was no Vet Tech in the room and she told me to stand back because I wasn’t helpful. I’m not a Vet Tech nor should I be expected to be one. She made several comments in a rude and unprofessional manner, one being that I haven’t vaccinated my cat in 3 yrs. I take my cat to a further clinic in Agoura since they offer vaccinations and do not charge an office visit. She told me that my choice of pet food was terrible, and when I said I check for healthy ingredients she abruptly refuted that the manufacturer mattered and not the ingredients. I have never experienced this issue with any other pets that consume the same and/​or similar. food. Taking a pet to the vet is stressful so it would help for a pleasant experience with constructive feedback instead of being snapped at. It seems animals are similar to people; some have good (dental) genes and some don’t. I will follow her advice but it seems like it could have been given in a friendlier approach. The other staff was courteous and apologized several times for the wait. Dr. Downhill did apologize at the end of my appointment for the wait. I left at 6pm with a 4:30 appt which I was on time for. As I left, at least 4 other people were in the waiting room. I realize that some people are better under stress than others but I didn’t feel I deserved the treatment I received from Dr. Jody Downhill today.

Today I went in to buy some prescription dog food. I was asked if I had a prescription and I did, the receptionist went back then came out and said they only sell their food to their own patients. My vet was out of that prescription dog food and my dog needed that food. What kind of vet does that! I called a few other vets and they had know problem selling me the food and they also were shock fallbrook clinic would not sell me the food my dog so needed. What kind of VET are you? Not to want to help a dog that has kidney failure. WARNING DONT TRUST THIS VET, SHE DOES’NT CARE ABOUT ANYONES PET.

I think a one star rating is too generous!
I sincerely regret allowing Dr. Downhill to treat my pet. In the end my pet may have passed regardless of who treated him but the human interaction probably would have been at the least decent elsewhere. The lack of compassion and empathy will eventually be a distant memory but I will forever regret bringing my pet of 15 years to to Dr. Downhill.
My pet was not doing well and I had been calling the office all day to get a status update and wanting to squeeze in one more visit. Later in the afternoon I got a call back from Dr. Jody asking what I wanted. I let her know I’d been trying to get a hold of her and if my pet was not doing better I wanted to squeeze in another visit. In a very irritated tone of voice she let me know my animal had died. I was of course extremely saddened but when I asked what and when it happened she said she didn’t know and she was really busy. I hung up the phone in shock, never expected this.
Only after my husband called did she apologize to him about her behavior. I never even got an explanation of what was wrong with my pet, was never told the result of the blood work either. I don’t have a clue on what happened. I wish I had gone somewhere else.

Yesterday, I took my 15 yr old cat to get his teeth cleaned again because his teeth have been bothering him which requires anesthesia. Dr. Downhill is still competitively priced. Other vets are at least 2 – 3 times her price anywhere in the Valley. Her staff is still very nice.dr. Downhill is also very attentive to her patients. My cat was originally scheduled for his teeth cleaning a few days before, but a few emergencies came in. One I saw as I had just dropped off my cat and then a couple more. She called me a few hours later apologizing that she hadn’t gotten to my pet and explained why. I understood because I would want the same for my pet under those circumstances so we made arrangements to bring him back a few days later. All went well with the procedure last night. My cat is already back to his dry food that he wouldn’t touch for a few weeks because of his discomfort. I highly recommend Fallbrook Veterinary Clinic.

The worst vet. Doesn’t care & doesn’t want to help old pets. Cannot give right diagnoses. Never call back to follow up if medication helped or not. Scare big dogs. unprofessional.

Dr. Downhill and her staff are so nice. We’ve been seeing her since 2011 and has cared for a total of 4 dogs for us (because we foster & rescue). She recently did a dental cleaning and extraction on my 12 year old beagle. I like that she does the procedure herself and not a vet tech. Her prices are very reasonable and she definitely doesn’t pad the bill with unnecessary labs and X-​rays. She does only what is necessary to safely care for my dogs. I highly recommend Dr. Downhill.

We have brought all our dogs and cat to Dr. Downhill. We moved out of the area for a couple years and went to a more local vet. When we moved back to the area we CHOSE to go back to Dr. Downhill. Recently, during a very sad time for for us with our golden retriever, she was sensitve, took our calls after hours and even did a house call. No the service aren’t free but they are reasonable.

Try a little Kindness

I’m so happy to know that vets like Dr. Jody Hill still exist. She truly cares about your pet. I have a two month old pup that just started throwing up violently last Sunday. My boyfriend and I rushed her to a 24 hour emergency clinic on Ventura Blvd. She was immediately taken into a room where my boyfriend and I couldn’t be with her. That was the first thing that really bothered us. After waiting for about twenty minutes one of the «veterinarians» comes into the room and started explaining all the horrible things that could be wrong with our puppy. She goes on to explain all the extensive testing/​overnight stay that our puppy will be needing. The tests plus the over night stay was going to cost us a whopping $ 1,500! With no other options. After she tells us the cost of the visit she then tells us your puppy threw up three more time while she’s been in the examination room. This women really just prayed on our emotions to get us to pay. We love our puppy and would never let anything bad happen to her. So we decided to start the process. While waiting to pay the bill I decided to call some other local vets to get another opinion. I came across Dr. Jody’s page on Unilocal and decided to give her a call. I didn’t get an answer (mind you it was a Sunday and her clinic wasn’t open). So just as I was about to call another vet, Dr. Jody gave me a call back. I told her what was going on and she expressed how disgusted she was that the emergency clinic was pretty much strong arming us into paying such an outrageous bill. Dr. Jody was nice enough to tell me that she would open her clinic for us and see our puppy! After our puppy was discharged, we rushed her over to the Fallbrook Veterinary Clinic. Dr. Jody was so welcoming and sweet to us and our puppy. She gave our puppy special attention and allowed us to be in the room with her. She did the testing she needed to do and it pretty much turned out that our pup was just constipated and that’s why she was throwing up! She gave our little one fluids underneath her skin and and dewormed her. The whole visit plus a canned food cost in total $ 130! I couldn’t put a price on how she made us feel. My puppy is back to great health and we owe it all to Dr. Jody. I would definitely recommend Dr. Jody Hill to anyone and everyone. She is now our permanent Vet.

Finding a veterinarian you trust is super-​important. I will preface this by saying that this review is based off an older experience when they were at heir 22 720 Ventura Blvd address, but it is the same doctor (Jody Downhill) and are company. Maybe things have changed, but I just found their old card while cleaning and it reminded me of our horrible experience.
When we adopts our two cats, we took them to the Fallbrook Veterinary Clinic since it was just down the road. They also have a discount for first timers who had adopted from a shelter. From the moment we entered the examining room it was a bad experience. The doctor tried to make us feel BAD about adopting! She was giving us all these warnings about all the temperament problems adopted cats have. Now our cats are the two nicest cats you’ve ever met and love people and even strangers. Jody was super rough with them, so one of our cats was scared and hissed at her, and she spoke to us like our cat was a monster. What’s terrible vet!!! I’ve never had this experience before!
What’s worse is that they successfully sold us a ton of stuff we didn’t need! When you adopt a pet from one of the shelters, they have heir own doctors start them off on the necessary shots and treatments. I don’t know what they’re supposed to get… Thats the Vet’s job. She wanted to start them out on all these treatments from scratch, and I told her is as pretty sure they already started the treatments and needed the follow ups. I supplied her with their records from the shelter that’s aid what was done. She told us that they were NOT started on the treatments and made us buy all these shots.
After this experience and the rudeness and roughness of Ms. Downhill, we took them to another nice vet and I had heard about from a friend. I told hem about our experience and showed them he same documents from the shelter, and they confirmed that it CLEARLY stated that they were already started on certain treatments and had certain shots… So everything we paid for was in fact giving the cats the same shots twice.
You CAN NOT trust Fallbrook Veterinary Clinic! They are rude and untrustworthy.

I am so grateful for the kindness shown to me by the vet here. I took my very old and sick dog in to be euthanized today.
The vet was extremely caring kind and understanding. I was too distraught to even remember her name, but she was wonderful to me and to my dog.
I definitely want to bring the other dog here from now on. I It is a blessing to have someone make a hard experience a little easier.

I have been taking my dog to Dr. Downhill for over 4 years. She is a wonderful, caring veternarian who is always available to talk to you and answer any questions. My latest visit was to have a cyst removed from the back of my standard Poodle. I am 100% pleased with her service and would highly recommend her to anyone needing veternarian services.

I took my dog and my cat here this week. This place was clean, the staff was courteous, Dr. Downhill was very professional and the prices were reasonable. I have taken my pets to other vets in the past, but was reccomended this place by a friend. This was a far superior experience. All I can say is I highly recommend this place.

wow… Dr. Jody Downhill.
You are so very disrespectful, rude. You have no respect for new clients and apparently your staff. i had the worst visit there and MY PET is not even a patient. I was walking around the neighborhood. saw there was a newly opened vet clinic so i thought i’d get some quotes .
I walked in, I was greeted buy two lovely ladies. they helped me by answering my questions and then i was told i could speak to the vet. … well. while i was waiting … a woman walked in asking for help, she had left her baby in the car. with three dogs … and she needed help. The receptionist of course helped her. So I thought i would hold the door for them .
Before they could walk in, the vet shouted at me to close the door, then shouted at the young receptionist. I did not appreciate her charging towards me moving and me out of the way. I dont need her services.. i cant believe that a person that rude could be loving vet.
I do not recommend this unbelievable woman .
I wonder how she is treating the pets…
#rude#harsh #dr.jody downhill #heartless#bad experience

I signed up for Unilocal just to write this review.
I have a cat and I am new to the LA area. I went to Fallbrook Vet Clinic because my fiancé used this vet for his dog. Dr. Jody Downhill is rude and unprofessional and I would not recommend her to anyone.
My cat can get aggressive and mean when she is scared. During the visit, my cat bit Dr. Downhill. I felt horrible and immediately apologized. Dr. Downhill then asked how old my cat was. When I told her 11 years old, her response was, «Oh good, then she doesn’t have much longer anyway.» I ignored this insensitive and rude comment knowing that Dr. Downhill was physically hurting and shocked my cat had bit her. When I got home, I told my fiancé how awful I felt, went out and bought a box of See’s candy and wrote a nice note thanking her for taking good care of my cat and that I was sorry she bit her. I personally dropped off the candy and note.
During the next visit, with my fiancé present, Dr. Downhill proceeded to tell my fiancé how she got bit by my cat and «all she got out of it was a box of chocolates.» My fiancé responded by stating he felt that was a fair trade. Dr. Downhill responded by rolling her eyes and making an ugly face.
In addition, after my first visit, Dr. Downhill spoke to me about how attractive my fiancé was and how all the girls in the office (including herself) talk about him. My fiancé had already told me he knew she felt this way about him stating that every time he would have an appointment she would wear lipstick and a dress and would flirt with him. While her comment to me in itself is not overly bothersome, her behavior and the comment in addition to what is stated above reflects an individual who is unprofessional, inappropriate, rude and not someone who people should feel good about doing business with.
I would not recommend Fallbrook Vet Clinic to anyone and I am happy to say we have found another vet who is professional, caring and funny. I highly recommend West Hills Pet Clinic.