Firestone Complete Auto Care

Great service!!! We were getting our boat ready to trailer it Florida in the morning. We had it checked out by another mechanic the week before and he said it was ready to go. We noticed one looked low so we checked the tire pressure and found it was low. We put air in it and I heard a hissing. We wanted a new tire not a repaired one for our 18hr drive. When I called it was 4pm Saturday and they closed at 5pm. They didn’t have the tire in stock but Jeff took the time to check the other stores and found the tire we needed. He asked me to leave for the store and he would get the tire to this store. I arrived at 4:35 and was on my way with a new tire and a plugged spare at 4:55 (I asked that they plug the tire in case we have problems on our way). He made a bad situation great by taking the time to find a tire for us. We can still leave tomorrow. Thanks to all who helped!!!

Just called for an estimate on 2 quick struts for my 2006 Explorer. $ 788 without the alignment. While just up the street Toms Family Auto same struts $ 550 and unlike Firestone Tom’s will not charge you a diagnostic fee.

It’s a typical Firestone and typical of most auto repair shops. They will try to sell you every part, repair, and upgrade for your car, but if you walk in and bluntly tell them what you want, you will get good and efficient service. If you don’t know how to do simple car repairs like change your oil, check your brakes, replace a battery, or put in new spark plugs, you shouldn’t frown when you have to pay an arm and leg for any simple service. There’s a sucker born every minute, and auto repairmen are trained to lure them in. If you have a knowledgeable head on your shoulders, an auto repair shop can be your best friend (or at least the friend you call upon when you need something).
Firestone does seem to have somewhat higher prices than other shops. There are several local shops in Woodhaven-​Brownstown that can do the same work with more expertise and lower prices, usually with free inspections. I go to Firestone for two main reasons: I have a coupon for something good, or I have no money and am relying on my Firestone card for an emergency. Firestone’s tires are slightly pricier than nearby Belle Tires, but every time I’ve gone to Firestone for a tire, I’ve been in and out in less than 20 minutes. At Belle Tire, it usually takes a couple hours to go back and pick it up. Maybe I’ve just been there are busy times. I’ve been to this Firestone several times for tires, cheap inspections with coupons, oil changes (less than $ 20), and a wheel alignment. I’ve always been met with honest and quick service.

Unlike most people who love sitting around in uncomfortable chairs, watching daytime television, and having tons of money thrown away by the hour, I hate car repair.
I found a great place in Vegas that truly spoiled me. Parts fractionally over cost. Excusable labor rates. Super honest and frank. I also found that if I payed through the nose on tires (like Discount Tire), you could get a warranty and be okay for the life of your vehicle wherever you went, so the allure of going to full service, national chain did appeal to me.
Enter Firestone. I was looking for a place that I could take anywhere, whether they were in Vegas or here in Michigan, and I had a good experience in Vegas for a quick, but necessary oil change.
A month ago, my brakes were squealing and grinding. So I coasted the dilapidated Saturn into the place and only $ 626.82 later, I was swallowing the pill as a necessary evil. I hate car repair, if you recall. Well a friend came over who was familiar with the industry and looked at my receipt only to find I had been taken. 200% markup for this part. 400% markup for this part.
So I came in frustrated — the work’s been done, but has there been a mistake? There’s no way this $ 20 part (from AutoZone) costs your company $ 100+ to stock. The manager on duty claimed, «So sorry, but that’s the price that corporate has set.» So I left angrily, but knew that time would heal the burn. Just never come back, I thought. I hated car repair, after all.
A week later the brakes that were no longer grinding and squealing stopped responding, in general — straight to the floor with no response. Not entirely worthless, but we would literally die if we went on the freeway with their botched job and we had to literally coast to the repair shop a second time, almost livid and endangered from going over 20 mph.
Took everything I had in me and a prayer to be civil recounting my issues. His retort? «I wasn’t here for your last two visits, but I’m the general manager here, and we’re going to fix this and make it right.» Ron even mentioned that Firestone has a price-​match guarantee on parts, and said he would be able to help me out.
Well even though an hour and a half went by before they even looked at it, they found that there was no brake fluid, many leaks, and even worse brakes. Ron was awesome and fixed the thing (all labor and parts) FOR FREE, which is why I must reluctantly put three stars instead of the originally planned 0.1. Granted, I never did get my partial refund for the initial scam. Let’s be clear. There’s a difference between markup for profit and extortion for needed repairs.
The manager may know what’s going on around there, but everyone above him are laughing their way to the banks and I will NEVER be returning to a Firestone. After all, the company lives up to the hype of my dislike for car repair.
Buyer beware. You should not be going to any Firestone for anything, unless it’s to use their restroom and a cup of coffee.