Valvoline Instant Oil Change

I hate to write this, because I have been going to Valvoline for years and have never had a bad thing to say about them. However, I will be avoiding the Woodbury commons drive location going forward. I have been to the Woodbury location 3 times now and each time has been a disappointment. The staff is so incredibly slow, they seem to have no sense of urgency and move at the speed of snail mail. Everything from the waiting process to the actual oil change is substantially slower than any location I have been to, and I have been to probably half a dozen locations. They also don’t direct the cars to any certain stall like they do at other locations. I waited for 45 minutes and had two cars go in front of me who got there after I did because apparently I picked a slower stall. At other locations there is someone standing outside directing the incoming cars so it is first come first serve. They could take a lesson from the maple grove location in customer service.

After my review I received a message from their customer care department to give them a call to make things right. My info was provided to the shop manager who reached out to me the next day. We spoke, I took car in again to see if issue could be remedied. Hopefully it will be resolved this time around but if not he promised that they will pay for a third party to fix. I am impressed by their accountability and follow through. They definitely believe in customer service and value their customers. I greatly appreciate the team going above and beyond to make it right.

If you don’t have time this is the best place. It’s very fast and friendly service. And they will recommend you whatever you need for your vehicle.

Grossly understated wait times to get customers to stay and wait. Told me 20 minute wait, took over 70 minutes.

Fast and thorough service made this place a good choice for us as out-​of-​towners who needed an oil change on our road trip. The crew was helpful, but not cocky or manipulative like some mechanics in fast-​serve oil change garages.
Prices were a tad high, but there was no wait, and I didn’t even have to get out of my car. They changed the oil, air filter, and cabin filter for just north of $ 100. For being on a schedule, time is money, I suppose.

This has been my spot for over 3 years now. Fast oil changes with great customer service. The staff has always been friendly and helpful with all my car care needs.