Best Buy

I had purchased a tv back on Black Friday which I thought was a smart tv. Unfortunately, I didn’t hook it up until my cable was fixed, this past Thursday, and learned that it was not in fact a smart tv. I went to the store and Joe was phenomenal. He, with another employee’s assistance, was able to pull up my receipt, and allowed me to exchange the tv. I was able to get the tv I actually wanted at the promotional price months later. Thank you Joe!

I hate this place and can relate how poor men feel when we take their butts clothes shopping with us! Although Im sure some women like it here.
The salespeople were MIA or gabbing w co workers. I flagged one down to help us. He was pretty polite and knowledgeable.
There were lots of gadgets and the laptops were well stocked.
I applied and got a Best Buy Visa w great perks. Woo hoo!
The Lenovo laptop came w free security too.
This place is worth the (literal) headache !

I’ve been coming here since 2011. Another favorite store of mine. I consider this store as a toy store because this is where I buy my electronics.

I went into the store yesterday looking for an adware/​malware software for a problem with my computer. No one was in line at the geek squad line and I ended up waiting for 15 min until some one came out to talk to me. Both people in the back looked at me at least a dozen times until one of them came out.
I informed him of what I was looking for. He stated I had a virus and I would have to purchase at least the 199.99 plan for them to look at my computer. Funny that my problem was diagnosed with out my laptop being there.
I then went over to the computer section and asked for the same software. I was informed they did not stock it and only the geek squad could fix my problem.
Well, I went online, bought the software accredited by pc magazine for 24.95 to fix my problem. 1 hr later my problems were eradicated and my laptop back to normal.
What kind of scam is best buy trying to do to milk money out of unsuspecting people?

Went to the Deptford Best Buy to purchase a lap top. A young girl took my name and said someone would be with me shortly. I waited a few minutes and no one else came. While looking around, I saw three or four sales reps standing behind the counter, doing absolutely nothing. No one in the area was being helped. Not wanting to disturb their gossip meeting I left.

Bought a mobile phone plus the Geek Squad protection plan in May 2013. Main reason I bought from them was that they offered one free battery during the life of the contract. My battery is now dying. I went in to get my free one and was told I have to call the Geek Squad. I called the Geek Squad and was told I had to go to the store. I went back to the store and waited 30 mins to see someone who fooled around with my phone a bit and told me I talk on it too much and the battery is fine. WHAT? I have a home phone so I do not use my phone to talk exclusively and even if I did, aren’t phones to talk on? I can assure you, I do not use my phone anywhere near what a younger person does. I have to charge it 3 times a day but Steve told me my phone was find and couldn’t get the battery. I have paid $ 10.99 a month for 15 months now. TOTAL RIP OFF! When I protested, he went to ask his manager, Paul who did not even have the decency to come out to speak to me and Paul said no. Really? I tracked him down myself. He had no interest in helping me or talking to me. He barely listened to me. Told me he couldn’t help me. Not one to easily give up, I pursued it and he begrudgingly told me he would get me one and I could put it in myself. EXCUSE ME? My phone is the type where you cannot change the battery yourself. If you had bothered to pay attention, you would have known that. Paul finally told me he would get another phone but it would probably have a worse battery than I already have. I am so done with them. Came home and cancelled this bogus plan but they got $ 165 from me for nothing. STAY AWAY!!!

Always was a fan of Best Buy. Good prices and selections. Recent purchase experience was one if the worst experienced. Customer service is terrible and completely incompetent. I’m still dealing with a manager to try to resolve several problems however if not for his involvement I would have returned everything. The sales staff are completely useless and rude.
This store has hit bottom with service. Never again.

I never had any issues with Best Buy, I do prefer them overall if I am looking into buying gadgets or what have you. The Best Buy at this location is dreadful, the product isn’t the issue it’s how it is handled. The personnel in here is by far the worst I have ever had to deal with.
I have been here before, way before I was a «yelper» and I haven’t been in here for a good while knowing what I experienced before. Three years later and still no change, incompetence still runs high in this location. I will admit I am computer illiterate, I will read off the note card that gives you the specs of «said component». I also am intrigued when I ask a «so called IT.» guy or gal what the difference between this model with a Pentium II processor versus and I3 core, and what is an «AMD»?.
If I even said that right, but they in turn go on by reading the same thing I just read. Really? I just asked you what the difference was and you go and read the same note card. One loaded me up on so much computer jargon I just looked at him and said «uhhh what «all I want is the difference. I even explained to this kid I was «computer illiterate «so please explain it to me like I was a 5 year old.
I also enjoy the guy or girl that comes up to you and asks if you’ve been helped. Finally I thought an employee sees a customer in need of assistance. They ask you questions, what do you need, who is it for, what is your name. That last one got me when I asked why do you need to know my name? Response given: Oh so I can find a representative to assist you better, when I give them this info. I don’t know about you, but that whole thing was pointless. I felt I just went nowhere, because that «so called» rep asks me the same EXACT thing after I had already told.
Best Buy, or at least this location needs to do a better screening on who they hire and for what department. As an example, I also experienced was in the gaming department. I am looking into getting either the PS4 or XBOX ONE. I have read the specs, I understand both components what they can do and what they can’t. I loved the fact that I am being told that both units are voice activated when only one is. I should get this unit because seeing they are the same, only difference is the price is cheaper. I looked and said you have no clue, the reason why it is cheaper is because IT DOESN’T HAVE THOSE FEATURES. (XBOX ONE is loaded out the wazoo BTW. its pretty bad-​ass.)
Best Buy please make sure when you hire a guy or girl in gaming he or she knows about the game in question, not because «I like it better, or cheaper «is not the answer I am looking for .
Wow I am really not trying to give Best Buy a black eye here, but this locations staff needs to be reevaluated.

I have not had an issue here with merchandise. I have purchased a laptop from this location and more recently a phone. Everything works well and was cheaply priced for what it was or in comparison to other retailers.
A huge issue has always been customer service. It is deplorable for some employees. I dealt with a younger boy when getting my new phone a couple weeks ago, and it was literally the worst customer service experience of my life! Switching from old to new phone took awhile understandably, so I was forced to interact with this person for an extended period of time. He was extremely condescending and rude for no reason. Throughout the consultation, he had his phone out in front of me on the table texting people… at what work place is this acceptable?! I am going to pen a complaint to this retailer for this experience…
Based on this and previous poor experiences, I have such a negative association with this place that I don’t want to come here.

I am a long time Best Buy Customer, and I am even a Première Silver Member. I have had good experiences at most Best Buys, but even though this is the one that is closest to my home, I no longer shop here due to the current staff. Some of them are helpful, but most are not, and I have had them refuse to honor their own price match guarantee and RewardZone offer. When pressed on issues to justify this conduct, they said that they changed the terms of the offers as I was at the store. Very unprofessional and condescending when confronted in terms of actually honoring their responsibilities. Thankfully this is the only Best Buy I have had issues with.

I have been a customer of this Best Buy since it’s grand opening. Back then it was competing with nearby Circuit City and they pulled out all the stops. Not only did they have everything under the sun, they had sales help coming out of the woodwork.
Since then things have changed. Circuit City went out of business, Best Buy has cut back on staff and much of it’s stock. CDs, DVDs and PC software sections have been scaled way back to make room for big screen TVs and other big money items that you can’t download online.
While I don’t shop here nearly as much as I used to, I still come here from time to time to buy printer ink or something I might like in their sale ad. Recently I brought in my daughter’s car to have a receiver/​cd deck installed as a Christmas gift. My wife previously purchased the car stereo, mounting kit and paid for the installation ahead of time and set up the apptointment. I then brought the car in for the appt. Unfortunately I did not have the receipt for the purchase, just the car, the stereo, and the work order, which apparently doesn’t mean anything to them. My wife had the receipt at work. When I tried to have this install done at the time of the appt, the «tech» did not know how to handle the situation when it was realized I did not have the sales receipt. I asked him if there was any way he could look it up in their computer system and he said no, with a nervous laugh.
He said I would need to either get the receipt from my wife, or go around to the front of the store and have someone at the customer service desk look it up and print it out for me and then I could bring it back in and have it done.
So I walked around to the front of the store and asked a gentleman at the customer service desk if he could do what the tech out back asked me to do, printing out a copy of the sales receipt. He laughed and said sure, but he wondered aloud why the guy in their auto install dept did not do it. I gave him the phone number the order was under, and he was able to print a receipt for the install guys.
I then walked outside around to the back of the building to give them the receipt so they could then do the install. They told me it would be about an hour but it ended up taking an hour and a half. Add in the half hour I spent walking back and forth between a blank stare and someone helpful I spent 2 hours there for a 1 hour job. I know, it’s my fault for not having the receipt with me. I guess.
Needless to say the install was done very well and our daughter is pleased.
Later that evening I had a missed call (with no message) on my cell while I was eating dinner. I called the number back because it looked familiar, and it turned out to be Best Buy. I ended up speaking to their operator, and I was unsure what to say other than «I am just returning a missed call. This number showed up on my cell just now, but I was there earlier, maybe they had something else to tell me about the install?» So the operator put me on hold, and after a few minutes she got back on the line and explained to me, while trying not to laugh, that one of the techs in their auto install dept was new and did not know how to operate the phones properly, and he was calling back numbers in their phone system from earlier in the day by accident. Oh! now I see, that must have been the same guy that told me he could not look up the order information and print a sales receipt for me.
Best Buy, if you are going to cut back on staff, at least make sure the people you hire /​train /​keep on board know what they are doing. Thanks!

This Best Buy was the bomb diggity a few years ago. Since then, the employees that they’re hiring have been less than helpful. I’m not a needy person, but when I have a question, it’s nice to have someone that is supposed to be trained in their particular department knows more about the merchandise than you do. I could have schooled them on some things. I think as a whole, Customer Service is suffering in many big box stores, but this place is really starting to go downhill fast. If I need something lately, Best Buy is the last place I think to go.

Ordered items weeks ago for black friday. The first thing I ordered was 5 seasons of the big bang theory. They have only given me one season so far and I had to come pick it up in the store. Two days ago they sent me an email that said another two seasons were mailed. I still have not heard when the other seasons will be mailed, but obviously they have all been long paid for. When I went to the store to pick up a different DVD I saw that the season dvds I was waiting for are sitting right there on the shelf. Doesn’t make any sense! I called customer service twice and they said they had to mail these other sets to me, price was great, shipping and service is hell.

It’s ok, but many times the staff act like they don’t want to be there and sometimes even hide when you need assistance.