Merchant’s Tire & Auto Centers

I have mix feeling about this place I brought my car to get a simple valve stem replaced but they had to order the right which was cool I was told to come back in a day or two they’ll call when the part comes in. Two days go by no call so I go up they to see if it came, the part was never ordered. So I gave them the weekend I then head back up there Monday still no part at this point I’m quite frustrated, luckily the manager was there and had the juice to get the part to me day of took a lil while but I didn’t wanna have wait another day the fix took about two hours one of the the manager was very nice about the whole thing but after the fix now I have an error message that won’t go away the manager check on the message but it’s still there he tried so it’s appreciated but what I’m I to do now.

Set an appointment to have my cross tour get an oil change. We spoke to Amir, he was very nice and was able answer all of my questions. We came back Thursday night for our appointment, the shop was down to one mechanic. Which wasn’t a problem because we needed to get a shovel for the snow storm. When we came back we were greeted by Josh. Super cool guy and knowledgeable. Too bad he’s a Cowgirls fan lol.
He made sure that we were taken care. Ibrahim was the guy that worked on my car. He took his time with my baby lol. I also asked a series of questions, as my last oil change from Honda resulted in them telling me that my rear differential had leaked all the fluid. I had Ibrahim check it, and come to find the levels were good to go. Damn you Honda. Anywho you guys did an awesome job and I’ll be back to get work done on my car.

Came in on a busy Friday night. I called in to see if they could help me got a flat tire and was up the road. They told me they need to look at my car first but they will do their best and have a few people ahead of me. They gave me options near by but they were the most convenient given my circumstances. They repaired my tire that had a nail in it and they were up front with everything. They promised they would get me in and out and they did that within an hour.

It seems as though corporate tries hard to keep customers happy but SOME of the people they hire are just crap.
Upon arriving at this merchants my husband and I purchased some tires for our company van which we were aware of the price since we had already checked online… Our company van is in great conditions, upon purchasing this van prior to putting it to use we had our trusted mechanic check it and said this van was a steal. Perfect.
When we came to this merchants, after having our tires changed the mechanic Nelson informed us that the sway bar and bushings were broken in the rear and said that labor would cost $ 200+ due to a lot of dismounting that would take place in order to remove those parts… When checking with our trusted mechanic he said nothing was wrong with it and there was nothing there to remove and again told us that we made out like bandits with this van.
The service itself was okay, it was neither outstanding or bad… But this establishment lacks honesty as that one employee speaks for all of merchants.

The management has changed and they are friendly and have some experienced techs. They got me in and out and were priced very competitively compared to others around the area. I would highly recommend this shop if you are in the Woodbridge area. Very friendly.

Very bad service lack of knowledge to align a car I took mine 3 times because they did not to it right the first time or the second time, and still not aligned correctly.

Buyer Beware! Place will try to rip you off. Had lots of service work done on my Jeep thus spending thousands. Including 2 new tires. Needed a 3^rd so went back & asked for the same price that I paid 6 months ago. Manager was rude saying no way & wanted to charge me 3 X’s the amount. Thus place has supposedly gotten new management but the old manager was much better. I would go somewhere else & they have lost a customer for good. Corporate you need to fire this manager.