Midas

First time to a Midas ever in life.. im more of a JL kind of girl.. i was way behind on my oil change. Couldn’t find my coupon 1 day…2^nd day they were closed. .3^rd day made it at 6:11pm… before 7p.m. and was turned away because“they’ve done all the oil changes they’re gonna do for the day” call the other area Midas just to check if they turn customers away also and was given 50−11excuses as to why they do it. Who cares.. Im a customer i don’t need to know that you have to count down drawers that you may only have 1 tech. the only explanation or instructions that should be given is how to avoid this from happening again… needless to say I ended up going to Jiffy Lube.. Getting my oil changed in 15 mins might i add despite rude guy at 2^nd Midas telling me that 20 minute oil change wasn’t possible.

I came on at a perfect time! There were no other customers, so they took my car in right away. The desk associate looked up a coupon for me, which was great. My only concern is that they used a synthetic blend in my car, instead of asking me what I wanted. Apparently you have to tell them before you give them your information. Besides that, they completed my oil change so fast I thought it was another car pulling up, until they guy called my name to pay. Fast, friendly and efficient.

I’ve been to this Midas three times. My services consisted of state inspection, new front rotors and one tire repair. The staff is generally nice, although the manager, who sits in the front, acts like he doesn’t see people when they walk in the door. My state inspection and tire repair were taken care of fairly quickly. The tall black guy (sorry I didn’t get his name) who repaired my tire was super nice and was able to find a large enough patch to repair my tire ($ 39) instead of me having to replace the tire ($ 200+). The rotors on the other hand, were a whole different story. After handing over the keys to my beloved Chevy Malibu, it sat in the parking lot for an hour before a technician started to check it out. After diagnosing the problem and upon my confirmation for them to start the work, I requested a phone call when the work was complete. I spent an hour at the local Dunkin’ Donuts and CVS before returning to Midas only to find thay they had not begun the repairs. What were you doing for the last hour?! When the work was finally done, my car did drive like a dream. This business loses points for dingy interior, uncomfortable seating and circa 1990 television.

Stopped by today for my «0% oil life» remaining fix; being astutely aware of the irony that synthetic oil has life. Pulled in and parked next to a tennis coach, at least he must have been because he parked on the line and it wasn’t his fault. I go inside and dude at counter does the no eye-​contact «gimmeaminute» mumble as he stares at the computer screen like it just ate his baby.
There were two other people there, which corresponded with the 2 cars in the bays. About 5 minutes later dude asks, «What can I do for you» without smiling. Actually, I believe he grimaced, which I would confirm as fact if I knew what a grimace was. It could have been gas, I dunno. So I asked what the wait was for an oil change — confusion instantly clouded over. He conferred with the guys in the bay, mumbled something like «lunch» and said «an hour and a half… or so.» I looked at him, he looked at me, I looked at the two cars in the bay. I said «thanks» and left.
In closing, I would like to thank the person in the clown car that parked behind me next to the door making it virtually impossible to get out of the extremely well-​though out and engineered parking lot onto Route 1. Don’t expect to be able to get out of the lot if your vehicle is bigger then a Ford Festiva.
I’ve been here on two other occasions; both times it was essentially the same deal. Okay work and absolutely dud customer service.

I have taken my car here for both routine and fairly major problems. i made appointments every time, but have never experienced the joy of them taking my car in within an hour of the appointment. Honestly, I’m not sure why they even offer appointments. They have definitely lost a customer.