Marshalls

If you want to wait in line for an hour with limited cashiers and those at the register take their time and can care less about the ones waiting than this is the place for you. The store is messy with the exception of the shoes department. The home department need to be organized. I think management should really consider an effective process at the cashier register.

We always come here «just to look» and inevitably end up spending $ 200. There’s a good balance of new stuff and regular stuff. I’ve found that if I go for something specific I generally can’t find it, so and I kind of like to just go up and down each aisle to see what new things I discover. This last trip, Surprisingly, I didn’t realize I needed Pomegranate body wash, non-​slip shoe protectors, a frog drain protector, a «Keep Calm and Drink Wine» tchotchke, and a new yoga top. :)

Great finds most of the time. You really need to spend time looking and searching. Its neat and clean. Clearance has different prices.

I figured because it is at Potomac Mills the selection would be better since it’s larger… it does not. The women’s section is small and the general dress section is even more teeny-​tiny! It’s interconnected with Homegoods so there’s a lot of options there, but that’s about it. I found nothing to buy in clothing and most shoes aren’t larger than a size 9. I did get some stuff for the kitchen, though
The Rockville, MD location is smaller but has a much better selection. Back to Maryland I go…

Marshalls has some great clothes at very affordable prices. I am a big fan. My complaint is the woodbridge store is kinda dirty and generally the employees are not terribly friendly.

Told you… if I see a Marshalls, TJ Maxx or HomeGoods, you just KNOW I’m gonna drag you in there with me!!! Suck it up and accept it.
This Marshalls was quite larger than the one in Sterling. As per usual, they had a great selection of shoes and clothing!
However, I must say that the shoppers and clerks were very grumpy this day. Not sure what was in the air but everyone I tried to get a smile from just kept grunting at me. As if to say, I see our big goofy smilie but I refuse to participate in it!
Will their grumpiness keep me away? Absolutely not. The distance from my house will but not their sour grape ways.

I shop here for over 10 years and i never had no problems with anything. Great items and wonderful prices. every store you go have to make lines to pay so. I highly recomend this store at Potomac Mills Mall.

Visited this store few times, very unorganized store.
At the cash register as we were checking out one of the manager said, I can help you here. To confirm I asked, would you like me to come to your side he became nasty. Point blank nasty tone, told me «you stay there she will help you. Go back to that cashier.
I was astonished to see how he was reacting to my simple question.
I asked our cashier who is he and why is he talking down towards the paying customers? She said, he is the «manager»!!!
I asked for his name he told me his first be «Michael» won’t give me his last name. I told him that I will file a complaint against him for behaving unprofessionally. He kindda laughed at the «complaint» … We walked out and won’t return till it’s resolved.
If a manager acts this way how in the world he is going to train staff?!!
Nasty guy is in need of some manors.

This place is stocked! Lots of items and furniture. Lines are like any other Marshalls, long and extremely slow. What’s up with that?

I only come to Potomac Mills on a weekday morning & I played hooky to come out here. Yea, finding apparel in your size or stuff in general is already a scavenger hunt cuz its very cluttered! Employees were aiight ok. Just happy to get a Calvin Klein cardigan for $ 30 & 2 sweaters for $ 20! Prices are good, go on weekdays to avoid large crowds, etc.

i went here on my lunch break. Found a nice piece of framed artwork but no price tag. I asked this guy with no name tag and dressed like he was going jogging if he worked here. He said yes. I asked if i could get a price ont his before i go to the register. He looked down at the frame and pointed to 3 numbers handwritten on the item and said its 30 bucks. I dont believe it but headed to the front registers. He acted like he did not want to help me at all. I went to the front and 12 people were in line so I went to the other side and asked this man and another woman standing behind the register if I could leave this here until 3 pm since the lines were so long. The man said how many minutes, just a few minutes? then said you want to pay hold? I said I would like to leave it until 3 pm (it was =1pm). He said thats «pushing it». then the lady chimed in and said «we dont have any space up here». He said «why dont you take it back to pictures and hide it and then come back to pick it up?» THEY WERE NOT ACCOMODATING, UNFRIENDLY AND UNPROFESSIONAL.
1. what is pushing it? idito please elaborate for me
2. What is pay hold… i am the customer and dont understand your slang words
3. What do you mean by hide it and come back later? Are you joking?
4. the numbers 030 on a picture… is that really a price? dicipher that for me please.
5. How about a name tag on these people dressed like they are hanging out around the house or going jogging.
6. where is your professionalism? 3 people and all three a were coinsist… I must give you that credit.

Horrible customer service. I went in to try on clothes I was over the limit of clothing that I could take in. No problem the fitting room attendant snatched them up and handed me a number. When I came out to switch out my clothing the rooming rudely demanded.
«Where’s my number where’s my number?»
«I’m not done trying on the clothes I came out to exchange the clothes.» I responded.
She stood there dumfounded. I asked her if I could switch out clothes, she argued that I never gave her any clothes and that I placed them on the shopping cart. Another attendant came in and the ladies begin speaking in their native tongue, the original attendant laughed then nonchalantly revealed.
«Oh I put them back I put them back, they’re over there!» she pointed with her pudgy finger.
That bitch I understand this isn’t some high end boutique but really. I work in retail, in fact I’m a manager who implements a little thing called WORLD CLASS SERVICE. I understand that would be asking too much from Marshall’s but there is no reason to treat your customers so badly.

I’d agree by saying how disorganize this place is. It also always has huge lines and sometimes not a very good selections compare to other Marshalls that I’ve been in. Maybe because it’s a homegoods as well.

I’m sure there are worse and more disorganized Marshalls stores around, but this one is the worst I’ve seen personally. Nothing is where it’s supposed to be… nothing.
There is always a line of at least 10 – 15 people, and it take forever to check out even with one item.
The saving grace is their employees. They are all very courteous, slow, but courteous.