Jiffy Lube

I came to this location to buy new windshield wipers and have them installed. I asked what pricing hey had for their wipers, they told me regular were roughly $ 38 total and the Rain-​x were much more. I asked for regular. She did not cash me out and told me to drive my car around, so I drove to the back. The workers in the back asked what wipers, I told them regular, and asked me if the lady at the front had cashed everything out and if I was all set, I told him not yet. He took me back to the waiting room and the front desk lady went into the back.
After about 5 minutes, she came back in and said okay we can get you cashed out now. I went to the counter and she said“For the rain-​x ones, your total is $ 48.” I was confused and if we weren’t getting a huge rainstorm very soon after, I would have said take them off I’m going elsewhere. Without asking, and after telling them I want REGULAR wipers, they went ahead and installed Rain-​x wipers that were much more expensive. The worker in the back told her that my car required rain-​x wipers and that what was on it now. I’m sure you can also agree that that is NOT TRUE. She did give me a discount, but the total was still much more than the regular wipers I asked for. Not only will I never go back to this location, but I will never give my business to Jiffy Lube.

In and out in less than 15 minutes. Super friendly & helpful employees. I said no to the upcharges and for $ 41.00 (LOYALTY: coupon code) they changed my oil/​filter, topped all my fluids (except for the brake fluid, which they checked and showed me was full), vacuumed my carpet (will definitely clean the stuff out of my car next time so they can reach all of my carpets), and answered my questions (Thanks Chris). I highly recommend this Jiffy Lube and will be back for my next o/​f change. Keep up the good work!

Ummm… won’t ever go here again. I usually go elsewhere for oil changes, etc. But this jiffy lube location was on the way to work, so I figured I would give it a try for a quick oil change. Of course as always, jiffy lube tries to do «ad on» sales, but I strictly said I was there for an oil change, nothing else. Then the mechanic says my fiat needed synthenic oil. I was expecting to pay only 30 bucks for a quick oil change but it turned out to be $ 90 with synthenic oil. I regret not just grabbing my keys and leaving. I didnt recall paying that much for an oil change so when I got home I looked at my owners manual and my car doesnt require synthenic oil. Rip off.
I will go to my regular auto shop where they know cars, and dont upgrade to something I dont need.

I’ve been here a few times and I don’t love it, but it’s convenient and especially the cashier is a lovely person. But the amount of up-​selling they tried to get me to buy into was outrageous. Truly truly outrageous. And to top it off (if they really top things off) I was told in my run down that all my tires were filled to 35. My low air light remained on and when checked at a gas station they were all 33 and one at 25. Come on now. Of all the things to cut corners on and lie about when NO other customers are present. I’m going to try a higher rated location next time. Trust the reviews.

These nitwits didn’t tighten the oil filter and didn’t secure the skid plate with the 4 screws it came in with. Had to have the engine steam cleaned and oil and filter replaced at Hendrick Honda. I would advise people to stay away! Cost more to have them do the work and Honda to repair the «work» they did.

This is my first time at this location and the technicians/​mechanics really seem to know what they’re talking about! The mechanic didn’t try to take advantage of my ignorance when it comes to cars like some places could do and I really appreciate that. Aaron walked me through the process and answered all my questions honestly! I will definitely be back!

Of all the Jiffy Lube locations I have been to, this is the one I return to and will specifically wait until I am in the Woodbridge area to take care of my car. I have brought two cars to this shop and have always been treated extremely well. The staff is very friendly and helpful. Whenever I have left, my car feels better and I have never found any issues that were not there before/​overlooked.

The staff is very nice here, so two stars. I brought my car in here three days ago for an oil change. They talked me into a tire rotation, which I knew it was time for. They did not vacuum my car (which they say is part of the service). When I received the car back it was shaking. By the following day the tire was completely flat. I took it in to a different mechanic who pulled the tire off for me and showed me that it was completely busted. I’m not sure how the techs didn’t notice this. They should’ve pulled it off during the rotation and handled the tire. I am irritated that they never told me anything about my tire condition, which could’ve caused serious injury to myself and others. I think it is extremely dishonest that they took my money for a rotation when, clearly, I actually needed to go get new tires. I check my tires regularly and they do not look bald. The damage was on the inside of the tire where it would be impossible to see without taking it off of the car, but it was large enough that it would have been obvious once off of the car.

Went for 3000 mile oil change got lied to twice and pushed to get an air filter and other services I didn’t need, couldn’t afford and didn’t want.
First I explained I had an appointment to get to and needed to get in and out in 30 mins max. They put me in a line behind 2 other cars — each lane had 2 cars ahead as well.
Finally my car gets into the work bay and they (Barry) tell me I need a new air filter because although the filter was replaced just 2 months ago and 99.9% clean and we both agreed on that, Barry told me it should be replaced because moisture can affect it and my fuel mileage.
While it’s just $ 24 and change, I dont want to be told I need to spend money on something I don’t need and my gas mileage is just fine at 33mpg thank you.
Then 6 mins later I’m told the car is done. I ask how that can be and remarked it has never been that quick ever.
I question if the car was lubed, vacuumed and air put in the tires. Barry told me it had all been done
I look in the car and see no one vacuumed it at all. I know I need air in one leaky tire, yet Barry tells me hus two people did it all.
I showed him the obvious dirt in the car on the floors and he agreed it wasn’t vacuumed.
I’m annoyed he lied twice so I oay and left.
Be careful with this place and watch them like a hawk.
I have never had a big problem here in more than 10 years going to it but had monor ones like this.
Yet i wonder if they did an oil change this time since I didn’t watch.
Next time I go back I will watch close as I normally do.

I have some mixed feelings about this place. The staff are great and professional. I don’t really care about the upsell. If I come in and say I want an oil change then actually guess what that’s all I want. The weekends are packed for this location. They are very fast and profecent once they get your vehicle in the bays. If you go do yourself a favor and don’t go on the weekends.

Stay away from this place! The only reason i gave them two stars is because they were courteous, other than that, total fail. I drove away after the oil change and noticed a weird sound coming from my engine. Turns out they left my air filter completely unscrewed and open., then got defensive when I pointed it out. The following morning, the plastic engine protective cover under my car came completely loose while i was driving to work. After dragging it under my car for a couple of miles, i had to pull over to the side of the road and yank off what was left of the cover, as traffic flew by dangerously close. Have had good experiences at other jiffy lube locations, but NEVER going back to this one.

I don’t like being shown my brand new clean air filter and having the «advisor» spend 10 minutes trying to up sell me to death. What part of «I just got a new engine» did he not understand? I just need an oil change. I don’t need anything else. I’m not a silly woman, I’m a gear head who is too lazy to change my own oil. Please commence to changing my oil instead of immediately looking for things to sell me. «Jiffy» Lube. That means «fast.» I was there for over an hour for an oil change and tire inflation.

Several months ago one of their mechanics made a mistake, one that I didn’t discover until a few weeks ago. It cost me money at another place to fix, and when I called this Jiffy Lube, the manager was not only genuinely appoligetic, he made sure I was reimbursed right away. Jiffy lube gets a bad rap, and it’s not wholly unjustified, but this particular location is so very different than others I have gone to

I have been taking my car here for years and it has been good. They have always been friendly and courteous. I really like that they wash my windows and vacuum the car just as a routine for all customers. The waiting room is cramped though, they should expand that to make it even better. They also have complimentary coffee in the waiting room. I will continue to take my car here and recommend it.

Amazing customer service in VA I have ever received. There information in my vehicle recommended some check ups; but I wasn’t sure if my husband already service it. They checked and I didn’t need it. Really appreciate that since I saved money and most places I have gone try to get money rather than help you out. Awesome place coming back for sure.

I was very impressed with how quick and friendly the staff was! The mechanics will explain what services you might need to get without pressuring you to get them. The whole process was very quick and the mechanics did a great job! I wouldn’t hesitate to come back (in 3000 miles).

This is the best Jiffy Lube I have ever been too hands down. I love a place that I can come back to and they say hello (insert name) when I pull up without looking at the computer. There aren’t too many places that do this anymore.
I have an 4×4 SUV and I’m not sure why they charge an additional $ 10 for a 4×4 vehicle. I used to do auto mechanics and having the 4×4 isn’t anything additional. I just think it’s a ‘hype’ and they know they can charge more for it and nobody will ask questions.
They do make recommendations on other items your vehicle should have done based on the manufacturer’s recommendations. Some are legit, some not so legit.
One star off due to the cost of some of the parts. Air filter for $ 20+ dollars is nuts. If you can open your hood, go to AutoZone or Advanced Auto and pick up an air filter for less than $ 10 and it takes less than 5 minutes to install. For me, it’s cheaper to it that way… but I think most people pay it due to convenience.

This place banks on the fact that you know nothing about cars, and they make all kinds of recommendations beyond the 15 minute oil change you order. The oil change was quick and speedy though, and all the service people were very friendly. They even gave me a 5 dollar loyal customer card for my next visit.