Firestone Complete Auto Care

Super annoyed! My car in the shop all day (even though I had a 9am appt but had to leave it) for an alignment and oil change. Come pick it up (they called me at 4:19 that it was done), pay for everything, no alignment paperwork. I ask for it and they tell me it wasn’t done. Talk about extreme frustration. Been waiting and missing time from work for this. They will do it now and don’t even apologize for this crap. Gotta find new place. #firestone #annoyed #firestoneautocare #woodbridgefirestone #firestonecompleteautocare #angry #wasteofmytime #unbelievable

First of all, Carlton, the store manager was very courteous at opening time. I’m here for an oil change on my Enterprise Rent a Car. They are contracted. I had to do it since I drove all the way out from California with my rental car. Clean restroom, with cool pictures of the road. Clean shop. I get the feeling they are having trouble with staff showing up on time. I showed up at opening time and it took 45 minutes to start on my car. The waiting area is nice, with free coffee and TV. 1 hour 21 minutes for an oil change at opening time. They were rolling by the time I left. Very nice staff. I would recommend this place if you’re not in a hurry. They make up for it with free WIFI.

I caught this shop lying.
I took my car in knowing what was wrong to see how honest they were. I had vibrations and shaking when braking. They told me I needed new rotors and pads.
Silly mechanics. I needed new control arms and bushings because they had gone bad. They automatically assumed it was my brakes and didn’t even bother to check the control arms. They need training and need better mechanics. Take your car somewhere else.

10 hrs to get a tire is unacceptable. The staff is very courteous and professional, but 10 hours?! I brought in a stock f250 with factory rims and tires (no frills) and it still took 10 hours to have one tire sourced and installed. I understand not stocking everything in house. However, if your vendors/​suppliers can’t deliver then they are hurting your reputation. I will not bring any more vehicles to this establishment.

Took my business elsewhere after an «interesting» experience where the sales rep said they cannot help me find my tire size and I would have to look it up myself. For a large corporation and one I’ve come to for my tire needs over and over, I find it surprising that there’s no system to search for what your company sells.
The overall attitude didn’t help either. Save yourself the trouble and go to another location or shop.

Sent my sister in to get the 2 front tires replaced, an oil change and state inspection done on her Honda fit. They refused to install the tires because they were a diffrent size then factory. Saying that the tires were to big for her car. The factory size is 185/​55r16 and we ordered 205/​50r16 which is the same overall diameter just 0.7″ wider. I even asked the manager to look up the specs from the manufacturer to prove thst they would fit properly. But she refused. And stated it was unsafe and against their policy unless they did all four. Then said if we bought 2 more to match the tires we order then they would mount them. We told them we would take the tires some where else. They then did the inspection with out our permission and failed the car because the 2 front tires needed to be replaced. But yet they refused to put our tires on unless we bought 2 more from them. Common sense is to not do the imspection if you already know that the customer is going to fail because you are refusing to put thier tires oncso they can passm the manager is an absolute joke. She doesnt seem to have any knowledge of tires sizes and she kept insisting that the tires were to big and wouldn’t fit. I told her to check the specs and she would see that the 205/​50r16 fits on 16×6−16−7.5 wheels. i have been in the after market automotive business for over 17 years. The only reason i didnt take care of her car myself is i now live 1,100 miles away. this manager in no way shape or form should be in the automotive business. Stay away from this shop.

Stopped in today to have new rims swapped onto my vehicle. Explained to the kid that I wasn’t sure if they were going to fit or not, and that I wanted to see. After waiting an hour (at the sushi place next door), I get a phone call saying the tech didn’t think they would fit and for me to come look at it. I explained that I knew this and wanted to see if they fit. The Service Manager said he didn’t recommend it and they wouldn’t even try to put them on. The kid working the service desk asked if I wanted to schedule and alignment once I finish my lift install tomorrow. LOL! I think not seeing as you cannot even attempt to see if a wheel will fit on a car. Is it really that much work to take off 5 lug nuts and swap out a wheel? This was an easy $ 20 job, and for the record, these did fit as needed with the minor issues that I addressed, and I ended up doing the job myself in my driveway. These will be fine for the 12 hours they will be on my vehicle.

My experience today deserves the 4 star rating that it got. One of my brand new tires of only 2 weeks went flat while driving on the interstate on the way home for Christmas. I mean utterly and completely flat. My feeling is that the tire was either defective of something was done wrong at the original shop. There was no visible hole, cut, etc.
I call this Firestone location early in the morning and they worked me around their appointments. Brand new tire for just the cost of installation. They really took care of business this time. While I admit this location did not do the original install and maybe should get higher marks I did still have to deal with this too soon after putting the new tires on to make me 100% happy with Firestone overall.

Was told my tire replacement would take an hour and a half, two hours tops. I’ve been here three hours and 24 minutes.
I would give Kelly five stars, though.

I completely disagree with these reviews… I’ve gone to several auto shops in Woodbridge and they always have a laundry list of things that *need* to be fixed. My first experience was an oil change… The mechanic told me I should get new front tires because the tread was so low… No pressure to buy, he just told me to get it done before winter for safety. I had a family member check the tires for me and agreed the tread was very low. I then bought used tires… Firestone couldn’t put them on because they can only install new tires, but the person I spoke to gave me an estimate on what it should cost and some local shops to look at. If that’s not good customer service, I don’t know what is…

Very bad as the guy in frint desk was rude. Also they hurriedly inspect my vehicle and said everything is ok, where

I buy my tires here so I can get them rotated when I do my oil changes. The only thing is that it takes them all day to do anything. Two week ago, I dropped my car off at 10 am, and they told me to come back at 6 pm for an oil change. Seems a bit crazy, but this is how they operate. I haven’t had any problems with them otherwise, so I guess I will keep going.

I had gone there a couple of years ago for a tire replaced and they told me i had a brake line leak and would be $ 100 to fix it. I said odd, I have just checked all the fluids 3 days prior (inspection was coming up) but that I would look at it. Next day the brake light came on, I checked the fluid and it was almost empty. I took it to be inspected and looked at by my normal shop (Eddies Repair Shop). When I picked it up it had passed inspection. When I asked about the brake leak, he said that the bleeder valve had come loose and leaked fluid. Hmm, I wonder how that happened? This could be completely coincidence. Maybe the valve wiggled loose finally after 50k miles. I can’t say for sure what happened so I can’t say don’t use this place. The tire installed is still fine two years later. Just keep your eyes open and check your car before and after service. Oh and the brake caliper hasn’t leaked since.

I went in for an oil change in the summer of 2009. It was at that time that I was told I «could not drive off the lot» because my front tires were so worn and in need of replacement. OK, cool. They had a long life and plenty of miles on them, so that’s to be expected.
The tires were replaced (radial, for about $ 800 total). They were good for the first year, but started showing signs of deflation in recent months. I filled the tires up myself twice before taking my car to a local auto shop for my routine oil change and maintenance check up. I requested they look at my tires to discern any issue/​see if they saw a reason why they kept losing air. They told me the rim wasn’t properly sealed, and so fixed the problem.
A few months later, now that winter has set in and we have had some cold nights, the left front tire went down to a pressure of 10 (should be at 32). I unfortunately didn’t realize this until after I had taken the hour-​long trek up north for work, so the wear on the tread and sides is horrible.
With the tires alone being an issue (I do maintain my 2004 car well and understand the care of the tires is in my hands, but no matter how you spin it — my first set of tires lasted me FIVE years; these two I am about to replace barely made it 1.5 years and barely ¼ the miles on them), I would rank this place a 2 – 3. What knocked it down to a negative 10 (or 1, since I can’t go that low) was the treatment I received today from the man behind the desk who was rude, mean and completely unfriendly toward me. I have had much friendlier customer service here in the past, during the day… maybe they bring out the asshole grouches at night?
To get down to the heart of it, what upset me so much tonight was the feeling that this man was sexist toward me, immediately looking at me like I was an annoying, stupid woman. There was no kindess in his demeanor, no care in his voice, no desire to help… just cold, cruel, condescension and loathing. And I tell you, I kind of loath him back now. He told me in a rather aggressive, unnecessary pitched voice that my having my tires filled with air, rotated, or in any other way TOUCHED by ANY OTHER auto business/​shop automatically voided my 2-​year warranty with my firestone tires. That may be the case… and if it is, that’s a ridiculous policy. Especially when the closest auto shop is always the one to turn to in a case of emergency.
So clearly — I do not recommend this place for purchasing new tires and properly installing them.
I left rather upset, but hey — Goodyear will be happy to have my business… and the business of all my family.