Public Storage

Got a quote from them last week on a special promotion that only last 7 days. I needed a unit for a business and needed ²⁴⁄₇ access, the CSR told me to email the district manager (Mike) to ask for 24hr access. I emailed him on the same day I got the quote and received no response in 2 days! So I called the Woburn office to talk with Mike and they said he’s not available and gave me his cell. I called his cell no answer so I left a message about our needs… Long story short they tried to con me into renting the unit without a guarantee of 24hr access. Mike never called or emailed me back, but I was getting daily calls about making a deposit on the unit. BAD management.

Christine is great — 5-​stars for explaining all the confusing documents and checking me in quickly & with all information I needed!

$ 155 a month for a 10×10 is a rip off. There are never any carts either. Wish I hadn’t stored all my stuff there. Can’t wait to get it out and never use this place again. Instead of allowing me to use my own lock, I had to buy a special one for $ 20 that can’t be used anywhere else.

I bought moving boxes at this Public Storage… the clerk was helpful but their prices are way too high… a small box is 2.39…around the corner (on Olympia), there is a uhaul store that sells the same size box for .99…I feel like I was ripped off…

I will say that I was so put off by the inconsistency in fee’s that I was quoted be the 800# for Public Storage that I was ready to walk out the door. However… Linda and Brian helped me, thoroughly, they explained all of the charges and made suggestions that saved me money and gave me a larger unit than I expected.
This location is SUPER WELL MANAGED, SUPER CLEAN, VERY WELL MAINTAINED. I have not had any issues with the carts, I normally arrive between 6 and 7pm after the office is closed and have no had to wait.
I also looked at Burlington Self Storage, not as clean, and Storage Unlimited, sketchy and scary, in Burlington.
Linda and Brian were the reason I rented space here and I am happy that I did.

I’ve been using this storage facility since May. The facility is clean and the staff is friendly, but my biggest problem is the lack of carts and how the management has dealt with it. This is a giant storage facility with a lot of traffic, and yet they only have two (2) carts for you to use. When we first got there in May, there were 4, but one went missing and another’s handle broke off. The management has shown no interest in replacing the carts. I’ve gone into the office many times over the past 6 months and the staff tells me that they are ordering more carts, but clearly that is not true. They offer to let you borrow a tiny cart that they have in the office, which helps, but that doesn’t help if the office is closed, and I’ve frequently found the office empty. My wife and I have resorted to bringing our own little dolly with us to move boxes in and out, but it is very inconvenient because it wastes space in our car and isn’t as large as their carts. We often see other people carrying boxes since there are no carts to use. One of the benefits a storage facility is supposed to provide is carts. The last place I was at before moving to Woburn had over a dozen carts for people to use, and that facility was half the size as this Public Storage. If the management would just invest a small amount of money to get plenty of new carts for their customers, I think it would be great, but at the moment I can’t recommend it. I’m currently planning on moving to a new facility in the spring if the cart situation hasn’t been resolved.

Chose this place because it is a convenient location, hours that it is open and the price was not bad.
Price — Online prices are better than in store. But then when you go in they tell you, that you have to buy insurance and also a special type of lock for the unit. Wish I had know this, because I could probably have bought one much cheaper on amazon or home depot.
Hours are great, but as others have mentioned there are never carts available and usually have to wait for someone in front of me to use it. It is especially annoying when moving companies use the carts and not their own.
Overall good, but many ways to improve this place.

I currently renting from here and am extremely disappointed. I choose this facility for the convenience but it is anything but. There are never enough carts no matter what time of day I come. The office wi give you a cart if you give them your license but it is a mini cart. For a facility that must have about 400 units — three carts is not enough. Plus, I have tried to get one from the office three times during business hours and no one is in there. The girl who sold me the unit said I HAD to get insurance but when I read the contract — that was not true. Can’t wait to empty our my stuff and stop giving them my money

I recently rented a 10×10 at the Woburn location where I was assisted by the warn, welcoming and knowledgeable Christine. My wife and I have to relocate from Manchester NH to the Boston area and the search for a clean, secure, AND reasonably priced facility lead me to the Woburn Public Storage. So far I am very happy with this location and really pleased with the great staff, particularly Christine, who answered all my questions without hesitation and even called me to ensure my first couple of weeks had gone as expected. I have used several other storage companies over the years and so far Public Storage has beaten them all. I will update after the «new» wears off and we settle into regular dealings with the staff.