PetSmart

I made an appointment almost two months prior to dropping my dog, Bruce, off at Petco (103, Commerace Way, Woburn 1 801).His appointment was at 12:00 pm and I figured I would pick him up a couple hours later fully groomed.
At 4:30, when I still had not recieved a call, I contacted the groomed. She said it would still be hours before I could pick up Bruce because there were three dogs ahead of him STILL! Already, terrible service. At about 6:00 pm, I recieved a call that Bruce was being transported to an ER because the groomer had chopped off his Dewclaw!
My poor dog needed 4 stiches and was left half shaven. When I got to the vet, they told me he needed to be sedated and left over night. I couldn’t believe it. WORST experience ever!
So negligent and irresponsible. I will absolutely never step foot in a Petco AGAIN

This is our favorite PetHotel for our dog. It’s like checking in to a real hotel! We drive a bit further here especially for our excellent experience here. I’m very choosy about who I leave our dog with.
Our dog is very safe here, I love that he never leaves the building!
I always order him a special treat and playtime with the other dogs.
Love his report card when we pick him up.

The review is for the grooming part of the store.
(Summary: bad experience with my cat, employees were neither empathetic nor apologetic, wasted an hour)
I called on Thursday, 5/​28, for an appointment to get my cat a sani-​shave and have his belly shaved for matts. The woman on the phone said they could take him on Monday, ⁶⁄₁ at 8:30am, and that I needed to bring in paperwork documenting his rabies shot. They called me back on Sunday to confirm the appointment and reminded me to bring in his rabies paperwork.
I showed up on Monday at 8:30am with the paperwork. The «automatic» doors didn’t open so I figured the regular store opened after the grooming area did. I rang the after hours doorbell but nobody came. So I waited in the rain with my poor panicked cat until I realized that I needed to literally reach in between the doors and part them manually.
Once I get to the grooming area I’m informed for the first time that I need to pay for them to trim his nails so they can «test his temperament». He just had his nails trimmed 2 weeks ago.
I said okay because he’s in pain from the matts and gross from dingleberries and I just want to get it done.
Then they found out he has a heart murmur and apparently company policy is to not groom animals with heart murmurs. So they flat out tell me no and call a manager over. She reiterates that they can’t do it and doesn’t seem to care about the inconvenience she’s causing customers by not telling them in advance.
Throughout the whole experience it seemed like no one in the grooming department actually cared about me or my cat. I don’t know what is going on there, if it was the weather putting people in a bad mood or if Petsmart just doesn’t treat their employees well or what, but they seemed miserable and not empathetic at all to my situation. They were more frustrated that I was taking so long to leave than sorry for having put an anxious cat through this whole ordeal for absolutely nothing.

I really like this store because the staff is extremely friendly and informative. I was looking for something for a chew treat for my small dog that was made in the U.S. and that would be okay for her sensitive stomach. A staff member helped me and before I found them they asked me if I needed anything. Can’t ask for anything more than people wanting to help and a great product for my dog :)

Great staff, great fish section that is well kept and maintained compared to the rivals across the street, Petco (which is a disaster). For this reason, I give it 5 stars.

pets hotel– This is the most affordable pet sitter in the area. But last time my dog went there for 4 nights while I was on vacation she came back with an upper respiratory infection. My poor dog who has been healthy as can be was hacking up a lung to the point of puking when I took her to the vet and they put her on 3 medications.
My dog isn’t exposed to any other animals whatsoever. So the only answer was the petshotel. I called the manager at Petsmart she told me that she could’ve gotten it from walking in the store– and a million other improbable excuses.
It was ridiculous. Don’t bring your pet here for its own safety!!!

We bring our pup to the day camp here and she loves it but just recently boarded her for a night and she came home happy and POOPED! The pawgress report is nice to get too to know how she did. I feel comfortable leaving my furbaby here. She had so much fun playing. The staff I’ve dealt with have been great and they all seem great with the pups. Will def continue to use them.

This PetSmart is fairly close to my house and has always done a good job grooming my dog Lucy. We have even taken advantage of their dog hotel. It was pretty cheap, less than $ 40 for the night and our dog loved it. I would definitely recommend.

The girls are always pleasant, friendly, and efficient at clipping my dog’s nails, which is probably her least favorite activity…

As far as a store, I like this place– they have everything I need for my dog.
My review is for the grooming. I’ve been taking my 25lb dog here for a little over 2 years for grooming. A couple of months ago, someone I suspect is newer (he had never been groomed by her before) shaved his belly so close that they cut his skin. I tried to get in touch with the manager but after many calls, I never was able to. I left my number a few times, and no one ever got in touch with me. I took him back this past month for a haircut and a bath, and he came home with a note saying he didn’t like them trimming his paws — well, no wonder — he has a cut on his leg that he has now been going after for a week! After being cut the past 2 grooms, we won’t be going back here. And I still haven’t heard from the manager. I don’t know what’s happening in their grooming salon, but it has definitely gone down hill.

Really bummed out, we normally go here and it’s been great except for today! I called to make a day camp appointment, they said no problem come on in. An hour later we went to PetSmart to drop them off and the girl says oh were you the one who just called, I said yes. She tell me that they are filled and that the dogs can sit in a kennel all day and get 2 15 min play times but that is it. So an hour after they said come in you have a reservation it is now filled??? Apparently when you call the number on the website that is a «local» number you get routed to Phoenix and that is how we got a reservation when the location is actually filled.
What bothers me the most is that she knew they were filled and was waiting for us, wouldn’t you call and tell me sorry we are filled BEFORE I drove all the way there??? What a bust and huge disappointment in customer service!

We use the Pets Hotel for our dog. I can always trust that she will be safe and treated well at PetSmart. She comes back so tired from playing during Doggy Day Care. We love getting the Pawgress Report to see what she has been up to while we were gone. The people who work here have really improved in quality over the past few years. The phone scheduling system has also improved. It used to be difficult to make appointments, but has gotten better.
We also use the grooming services and have been satisfied with their work. Our dog has long hair/​fur (golden retriever/​poodle mix) and they do a good job making sure it is cut evenly and well. She also gets a cute bow in her hair every time she gets groomed.

Great place for buying dog food, decent vets at banfield, and great puppy school. Overall really excellent customer service. They also have great return policies

The customer service is very good. Mind you, we only have a cat, so I am only in here once a month for his specially prescribed food and kitty litter. The cat litter is slightly more expensive than the grocery store for the same brand, but I like to purchase all of the supplies at this location. I am on the Pet Smart email list, so there are discounts sent out periodically which is a good incentive for shopping here.
The Banfield pet hospital located within Pet Smart is excellent. Our cat has only been once to this location, and the staff was great. My 9 year old daughter was very worried about her cat, but the staff quickly reassured her that they would take care of everything in a caring manner.
My only complaint as usual is the arrogance of dog people. When your dog growls at me, and you tell me «he’s friendly» I probably won’t believe you.

Great place to go. I have my dog groomed there, I do my shopping there, we always use the doggy day care. I have never had an issue with any of their services.
The Vet there is as good if not better than anyone else we have tried. Their prices are very reasonable on their services and products.

I used the PetHotel here so many times and my corgi puppy loves it. It is probably the only place where I’m known by my pup’s name and the staff are extremely pet loving, they love my dog and gives him plenty of belly rubs when I drop him off for boarding. The rate is very reasonable and the hospital is on site and makes me feel safe keeping him there. My dog has separation anxiety and my experiences with leaving him with dog walkers had been terrible. But Pethotel is definitely doing something right, he comes home happier than I have left him and stays happy for the rest of the week.
The only draw back I had is that there is no outdoor area so they all do their business indoors and after he’s been there for a while he thinks its okay to do his business inside, which leads to embarrassing moments in Petsmart and accidents at home.

I prefer this place to the Petco across the street for their slightly bigger selection and better prices on the goods I require to keep my pups happy and healthy.

My puppy Jackson attends the day camp two days a week, and BOY does he LOVE it!!! And that makes me feel extremely comfortable leaving my precious pup in petsmarts petshotel’s hands. He is always so excited when we pull into the parking lot and that tells me a lot. The staff is very friendly and welcoming. I always drop him off right before work so i’m usually all over the place. They take him right away and have the waiver for me to sign all ready to go. Mike is especially great! Jack loves greeting him and I feel 100% comfortable upon leaving. And the best perk of all is him snoozing in the car on the way home! That tells me he had a long fun filled day. Also, I get a «Pawgress» report every single time, telling me all about his day.
I suggest Petsmart’s Petshotel to every dog and owner!

I come here for fish food. They have a relatively large fish section with a good selection of salt water and fresh water fish. However, the pellet food that I usually buy seems to never be around anymore.
The location of this particular store is pretty good as it is at the intersection of I95/​128 and I-​93. There’s also plenty of parking.

Woof! 4-​paws up from my dog too! We were driving by and needed food, so we stopped in, and I am SO GLAD we did. Brand-​new store, great prices, very nice staff, loads of parking, and the parking is what really lured me in, since the Petco across the street has a really busy parking lot that is just too aggravating. I’m a convert now, especially once I saw the prices on the Eukanuba food (regular and the organic).
I looked at the «PetsHotel» too, and it looks like it could be a good back-​up in case my regular sitter isn’t available. Prices seem reasonable too.