Petco

Not only did I count seven dead fish, but there were two dead small animals while I was there. The manager Lisa must be going through menopause because she was just a nasty miserable lady! Her face is as crooked as her lazy staff and failing business.

One of the worst Petco I have been to. They were almost out of everything that I need it. End up buying the wrong litter, since they were out of everything else. The young sales girl insisted that there is not much difference between the scent free one and the regular litter! I have to blame myself for listening to a young girl over my own experience. Although I have to give them couple of stars for their very good return policy.

This review is just for the aquatics section of the Petco store. I’m simply comparing this to the rival company PetSmart which is conveniently across the street. This Petco store is horrible. Tank after tank, you will see at least one dead fish /​snail /​shrimp. The set up of the tank is outdated and looks old.
PetSmart looks clean, accessible and lively, go there instead.

Good for cheap toys and food but don’t expect individual customer service. Or people who know about the products… I go to my local little shop for that

This review is for the grooming salon. I’ve been bringing my very shaggy golden retriever here for several years. Paula consistently does an excellent job on the lovable matty mess. He hates getting groomed but Paula has a nice way with dogs and takes the time to make sure he is calm before I leave. Her grooming skills are top notch. He is trimmed beautifully from ears to tail, the mats are gone, and he is soft, clean, and happy … every single time. I highly recommend Paula at Petco in Woburn.

I have dropped my dog off her for approximately 5 groomings and have had nothing but great results. Hair and nails are cut to the length I have requested and she smells beautiful. Cost is approximately $ 40 w/​out tip. I would recommend this facility for grooming, not sure about other services or products. Thanks.

We just moved here, and i took my 2 labradors for grooming to Petco in Woborn., well they seem ok, but they didnt get a bow. And when i went to pick them up i saw 1 groomer yelling at the little dog, her facial expression was really mean and she seems like she hated her job… I would hate in anybody just screams at my dogs and even more if i am paying for a service. My dogs were there for 4 hrs and ½… They only had 2 people there and many dogs. Im not taking my doggies there any more. Ohh .and my dogs ears were not cleaned properly. Half clean half dirty.

I feel I need to write this for future dog owner’s researching groomers. This will be the first time I have done this but I was so upset by the situation. I have taken my dogs here several times and my larger dog freaks out like I have never seen before. My little pug shakes a bit when we first arrive. She’s a sweet old soul of a dog. I should have went with my gut (per my dogs reactions) but wanted to give the grooming service one more try. I should have made a different decision, my pug came home limping and when I questioned them they told me that nothing happened there. Well she wasn’t limping when I dropped her off ! I was told if I felt it necessary take her to our vet and Pet Co could see about maybe a reimbursement for the fee of the vet. Well thankfully my poor girl got better over the next several days. I am thinking they pulled her leg out to far when cutting her nails. This recent experience I had w/​them will stop me from using there service. I am feeling there’s not the nicest treatment for my dogs.

My husband and I needed to have our cat groomed beacuse his fur has been matting lately. We called Petco in Woburn, Massachusetts and asked how we go about doing this. They told us his shots would need to be brought up to date and then he could be groomed 2 weeks later. We went to Petco in Woburn and had his shots updated. My husband made an appointment for 1:00pm on Sunday, August 19^th to have his fur cut. My husband showed up for the appointment and was told that his appointment was for 9am and he had missed it. This was absolutely false. The appointment was for 1pm. Petco then told my husband that he would need to make a new appointment for the following morning. This was a major inconvenience but the cat needs to be groomed. He made an appointment for 8am Monday. He brought the cat back to Petco on Monday just to be told that they could not groom the cat because my husband didn’t have his shot records with him (even though the cat got the shots at that location). I have 2 questions — first, if the first appointment was for 9am then why did no one call when we weren’t there??? Also, why did they not remind my husband to bring the shot records back with him the following day if they knew that they didn’t have them on file??? This is some of the worst customer service that I have ever seen in my life and will not be giving Petco any further business.

I visit this store mostly for fish supplies such as fish food. The selection of fish seemed decent whenever I visited but recently, I have been unable to find my usual pellet fish food.

I rarely, if ever, write reviews. However, I am SO incredibly disgruntled with Indya, the MANAGER of the grooming salon, that I felt the need to write this review. Overall, if you intend to get your dog groomed by Indya, be prepared for someone who is inflexible, unsympathetic and NOT willing to work with the customer.
I arrived for my 2pm appointment at 2pm on a Sunday. She asked me for proof of rabies, and I told her that I forgot the papers. I asked if she could take the dog while I drove home, 10 mins in each direction, to get the papers ABSOLUTELY NOT. I asked if I got back in the next 20 minutes if she would be able to take my dog to cut, bathe and groom him. She said if I was not back in 15 minutes she probably couldn’t take him. I asked if there was any other way she could help me with this problem. She suggested I have someone fax her the paperwork. What a great idea for someone who lives alone and has NO fax machine. Thanks for the ‘non-​suggestion.’
As I told her, I was leaving the country for a week and my dog very much needed to be groomed (my fault for waiting a week too long to set up the appointment, admittedly). I told her I don’t normally beg, but, was asking for her help in this situation. She stuck to what she said at the start of the conversation.
So, I knew I needed my dog to get groomed and I therefore raced home, grabbed the proof of rabies vaccine, which I had left on the counter and raced back to the Woburn store. She came back to me, said ‘hi,’ and said, ‘I can’t take him.’ I asked if she was really going to turn me (him) down for 15 minutes. She said that it was now 30 mins later and it was just too late.
I’m sorry, but, in the 10 years I have been taking my dog to a groomer, the dog typically spends 2.5 hours in a cage and is worked on for 1.5 hours. EVEN IF she needed the full 4 hours that she claimed (which, at this point, she had 3.5 hours to work on him), I cannot believe that she could not have finished him within that time span OR that my dog’s appointment would have caused her to get out of there so much drastically later than normal.
Indya was UNPROFESSIONAL, unbending (especially when I plead my story) and absolutely unwilling to work with me in the least.
If you want to be mistreated, disrespected and brought to begging, and get NOTHING in return for it, then visit this uncooperative woman. I don’t know about you, but, in my line of work, it is rare that I get out of work on the dot and often that I take the compassion (and time) to stay later to help out a client.
I take the time to write this review so that anyone who considers going to this grooming salon chooses not to, given the inflexibility and the way this woman mistreats her so-​called customers.

AWFUL, AWFUL, AWFUL. DO NOT GO HERE IF YOU LOVE YOUR PET. I have been taking my 14 lb dog to this location for a couple years. My regular groomer recently left so I made an appointment with the Grooming Salon Manager, who’s name I believe was Indya.
I called in advance to confirm that the price hadn’t change since I’d last been there 6 months earlier. I was assured on the phone that a bath, haircut and nail trimming would still cost $ 47.00 as it always has in the past.
When I arrived, I was «greeted» by the Grooming Salon Manager Indya, and I use that term lightly… she was immediately rude and acted as if I was interrupting her by checking my dog in for her scheduled appointment. She quickly disregarded me and handed me paperwork requiring my signature WITHOUT mentioning that she was CHARGING, me $ 80.00 rather than the $ 47.00 I was quoted and have always paid. When I mentioned the discrepancy in the cost, she became agitated and attempted to justify her reasoning by saying it would take her a significant amount of time to brush out the knots in my dog’s hair. MY DOG IS 14 LBS. I ended the conversation by explaining that the past groomer would simply shave her down and groom around her face and it always came out great. I even showed her a picture.
FIVE AND HALF HOURS LATER I still had not received a call about the status of my dog, so I called the salon. I heard Indya in the background shout out «Tell her she’s done» in a very rude manner as soon as she heard the receptionist say my dog’s name.
It is difficult to adequately explain in words, without a visual, how HORRIBLE my dog was groomed. Her haircut was completely uneven with chunks of hair thicker and longer in random places. There was no attempt to even trim her tail or the hair around her face and ears. And when I picked her up, she was trembling as if she had just been neglectfully handled.
I paid $ 47.00 plus a $ 10.00 dollar tip for something that a five year old child could have done better. I WILL NEVER GO BACK THERE AGAIN AND NEITHER SHOULD YOU.

I am writing the review for the grooming salon.
I have groomed 4 dogs here over the years (back when it was on Mishuam Rd) and I have had great experiences.
Iynda is my groomer and she is great. She does exactly what I want and is the only groomer that my old graying toy poodle is comfortable with. I also own a handicapped english bulldog who they are very good with.
I also had a terribly behaved french bulldog who they never complained about and I knew he was a devil.
The pet store itself is overpriced but the groomer at this particular location is great (The grooming location over at saugus Rt.1 is terrible).
If you have a pals card they will give you a free grooming for every 10, which is great for someone with multiple dogs.
Not good for product purchases but the grooming salon is great.
Although I do buy my wellness dog food from Petco because you get the 10^th bag free with the pals card.

I wish I could give zero stars… :(
I had such an awful experience in their aquatics section, I had to write to corporate. I walked by tank after tank of sick, dying, dead and decaying fish. Fish that even a novice aquarist could have diagnosed. It was awful. Filters literally clogged with poor little fishies who didn’t make it :(
You know it’s bad when corporate makes a PERSONAL phone call to a customer to apologize and to confirm that her concerns and suspicions were legitimate. They even told me that *staffing* had changed due to my complaints.
I am super-​impressed with the way corporate handled my concerns. For them, FIVE STARS!!! But for this store, the day that I went, I was disgusted, and I truly hope that their treatment of their aquatic critters is no refection upon their treatment of companion animals.

I’m primarily reviewing this Petco as a customer of their self-​service dog wash, with thoughts of my experiences there as a customer for pet supplies in the past as a distant second.
I took our Great Dane here after picking him up from where we boarded him while on vacation. He badly needed a bath and this was the closest place I could find since I needed to get him bathed quickly in order to make it to another appointment.
The self-​service dog wash is inside the full service grooming area. It cost $ 10, which is not bad, though the payment process is a little cumbersome since you have to sign up to use the self-​service wash in the grooming area and then go into the main store area, wait in line at the check-​out and then pay for it there. Then you need to go back to the grooming section to bathe your dog.
Also, you need to bring proof of an up-​to-​date rabies vaccination for your dog before they’ll let you use the self-​service wash (and possibly the full service grooming, though I did not ask about this). I did not bring this with me since I had no idea this was a requirement (and was not a requirement at any of the other self-​service dog washes I’ve used in the past here in Massachusetts). Fortunately, they were able to call my vet’s office and confirm this over the phone. If they’d needed a physical copy of it from me, I would have just turned around and gone home.
I do want to note that the woman who was working in the grooming area was exceptionally nice and my low score for this store is in no way related to her at all. I’d give her 5 stars, but I feel that rating the self-​service dog wash is more important here.
There is one self-​service tub available. If you happen to get there while someone else is using it, you’ll have to wait for it (luckily, I got there while it was available). My dog is not fond of baths and really didn’t want to get in the tub. The woman on duty helped me get him in, though I had the feeling that she was doing it to be nice and not because she was supposed to.
Petco does not provide any of those rubber aprons to help protect your clothes while you wash your dog. Also there are no hooks or storage cubbies for you to store your purse or jacket while you use the tub. This is, in my eyes, the worst part of their self-​service wash. I’ve never been to any self-​service wash that doesn’t provide these basic amenities and I will say that these are the primary reasons I won’t be going back to Petco for their self-​service wash unless I’m absolutely desperate.
I brought my own shampoo for our dog, though it looked like there was some generic green shampoo available to use on a shelf way above the tub (I am 5’3″ and had trouble reaching it). There were 2 exceptionally ratty, discolored towels (though they did seem to have been washed recently) on this shelf for me to dry my dog as well. While I realize that I’m just drying of my dog after a bath, I would appreciate not receiving towels that look like they’ve mopped up pee and other stuff over several years. I don’t need fancy people-​sized towels, but come on!
They do provide a blow dryer in this area for you to use on your dog, which was useful since the towels I had (plus 2 extras I was offered after asking) didn’t quite do the job of getting my dog fully dry before going outside in the cold winter air.
I’ve shopped at this Petco before for supplies and such and never had any problems and have generally found the store staff to be nice. Combining the average-​to-​good score I’d give for general service in the store with my mostly poor experience with their self-​service dog wash yields 2 stars for this Petco from me.