Crocker Sales Co Inc

Bought a Vita Spa from Crocker Sales in 2008. Promised an extended warranty but Vita Spa went out of business, were told the warranty was no longer valid. Have been having problems with the spa within the first few months and have received no support other than to be told there is an exorbitant fee just to have someone come and look at it which must be paid first. Now there is a leak (10 year warranty) which they still refuse to cover.
Buyer beware: If you choose to purchase anything from these people, get everything in writing and be very specific on the warranty, making sure they they back what they sell and cant make any excuses for when you have problems.
We very will may purchase another hot tub but certainly not from these people.

I am on my second hot tub with Crocker, and both times we found the purchase, delivery, set-​up, etc all to be great. However, my tub isnow out of warranty and I am having trouble with the heater element or something else is going on with the tub that makes it way too hot to use. On-​line searches for the issue lead me to believe I had a «runaway heating element» that kept the water much hotter than we had it set at. I called Crocker and they informed me that it would be $ 210 for the technician to come out, and it could end up more than that if new parts were needed or the time took longer. I agreed, since the tub is of no use to me if the temp is at 108 degrees! I gave them my credit card info and they told me that the amount would be charged to my account right away, and that even if I cancelled the appointment, I’d be charged $ 49.95 minimum to open the ticket (admittedly, I probably didn’t recall this, since I had no intention on cancelling, and was prepared to pay $ 210 to have them fix the problem.) About ten days later the tech called me, I explained the issue, and he said that it is very unlikely a temp sensor issue, and he suggested I try something else before he comes out. In all truthfulness, the call was less than 3 minutes. It was good advice to try something so that he didn’t need to come to the house and cost me $ 210. Today I get a credit card receipt showing a credit for $ 160.05. I can’t believe they took my $ 49.95 for a 3 minute phone call for a suggestion! I spend about $ 300 per year there on chemicals, filters, etc. for my tub, and had I asked the person at the showroom about the problem, they may have offered the same suggestion and it would have been part of good customer service, not a money-​maker, cash-​grab! I called today to complain/​explain, and was told that I was (or should have been) informed about the $ 49.95 charge just to open the ticket, so they would not refund it. They were not at all interested in offering me anything other than an explanation that I should have been informed that the call was going to be at least $ 49.95. «Have a good day.»
I am in the service business, too, and if I charged $ 49.95 every time I offer advice to a customer (or even a non-​customer or potential customer), I might be rich, but I would more likely be out of business! I will never go back to Crocker for supplies, and when I’m in the market for another hot tub, I will look elsewhere. My problem is not yet fixed, but I’m seeking a solution elsewhere since Crocker won’t get my business

I bought a Spa from them in 2010 from a «spa show», and we have been generally happy with the spa. However, there was very high pressure buying the spa. However, the reason I’m writing this review is the customer service and their pricing. If you look on line, you can buy the MasterSpa filters for $ 28.99 (with free shipping when you buy a couple). They want $ 49 and were quite obnoxious !!! I moved jobs and found R&R pool and Spa in Littleton MA who were just outstanding customer service, charged less for their supplies, and treated me like a customer they wanted to keep with free water analysis, xxx% discounts as a regular customer etc.
Anyway — Look elsewhere for your pool and spa sales, service, and support.

Great service great hot tub selection I own a 2007 four person hot tub runs great no issues they’ve always been available to come and service the hot tub The motor was replaced twice in seven years and the cover had been replaced once.

I received my hot tub last week and am extremely happy. I moved here a couple years ago with my three children and I shopped all over before finally nailing it down to Crocker Sales. They had the largest inventory, so I actually got to see what I bought before getting it; plus, the saleswoman went that extra mile to have my Model filled and heated instead of just trying what most had randomly filled so I could do a wet test the one I was interested in before making my final decision. Everyone I dealt with at Crocker has been very friendly, courteous and knowledgeable making my decision even easier. I totally recommend this place!

I was sent to Crocker Sales by a friend of mine. They had the most spas on display of any other spa dealer I had visited. The store staff was the most knowledgable and made recommendations on different models to try.
I have had my spa now for a few months and have been pleased with the overall experience with Crocker Sales.

Wow! Was I shocked to read these negative reviews. Before moving to the west coast, my husband and I purchased two spas from Crocker Sales (2 different houses) and we had nothing but the BEST experience. We loved our spas and the people at Crockers were great! They answered all our questions, taught us how to run, clean and maintain our spas. All around a positive, professional experience, especially with Lewis. We can’t recommend them highly enough. You be the judge.

If you’re looking for a spa, don’t waste your time being treated like crap from these guys. We went to Budget Pools after that and were treated wonderfully and they let us wet test a tub the same day, after hours. Here you have to BUY it before you can even try it. They literally don’t have even one tub with water in it. No prices on anything and supposedly they are all 7K and up, which is crazy because they have some tiny 2 person tubs! No prices on anything though so you would never know. The woman whips out her calculator to give you the «sale price». I felt like I was getting jerked around the entire time. Not to mention she wouldn’t talk to me or address me at all, only my husband (like I was the little woman). We have gone to like 8 stores since then and I still cannot tell you where the best place to buy is but I can tell you that CROCKer was our WORST experience of all. Don’t waste your time.

John, the repair guy, is awesome (if you can get an appointment). HOWEVER, not feelin’ the love for Lewis, Sherry and the sales people. We recently received an Amex receipt for $ 49.99 from them in the mail which we did not know about or authorize. We had a phone consultation with Crocker, my husband drove thru crazy traffic to the Woburn store and bought the recommended filter for $ 40 which solved the problem. About a week later we got their invoice for «techinical consultation»; for which they had already billed our Amex without telling us. Watch your credit card numbers, you might get the same. If they had told us about the charge prior, it would not have been a problem; but we do have a problem with someone helping themselves to our Amex number with no authorization. Would you like to be able to bill your customers for providing sales help over the phone? Me too! Let’s hope this idea does not catch on. We called and informed Sherry of the situation, she promised to research and get back to us which has not happened. Not how I would treat steady customers of 7 years.

We purchased a tub from Crocker sales at a show. The purchase and delivery went fine, but I learned a few months after that the manufacturer went out of business. This made parts more expensive and difficult to get. I also had to pay extra for service due to my distance. Regardless, after a few issues I asked them to come and fix the tub. They gave me a date and never showed. After setting a second date, they came and ‘fixed’ the tub. That said, some other things were then broken. After numerous calls to the service manager, where I could only leave a message, they never returned my call. Very bad customer experience and pathetic customer service. My tub is still not 100% functional.