Applebee’s

This place sucks. The service is poor. I waited for 5 minutes to even get seated, 5 minutes for the server to acknowledge our table, and 30 minutes for food to come out. I realize this is not a 5 star restaurant, but I had higher expectations. Drove by the other night and the sewer was backed up in the parking lot, just another day at Applebee’s! The only reason I want to go back is out of convenience and the fact that I can walk there from home. I hope this place goes out of business and they put a nicer restaurant there… Like a Burger King. My friends and I now affectionately refer to this place as pooplebee’s.

typical applebee forgettable family fare, EXCEPT for the «triple hog» sandwich, an improbable combo of pulled pork, ham and bacon on ciabatta bread, which is positively delicious, albeit slightly hard on the arteries

Late one night, I decided I would stop by my local neighborhood Applebees for a bite to eat. Some of their appetizers are half price after a certain hour, so I decided on the boneless wings and the quesadilla appetizer. The quesadilla was not bad, but nothing to write home about. The wings on the other hand were just flat out bad. They were also really small, but that might have been a blessing in disguise. What was I expecting from going to Applebees at 11pm and ordering wings and a quesadilla though? All
that said, they do have the best kiwi lemonade I’ve had since Nam. I’m not much of one for giving out ratings, but if I was hand-​delivered a subpoena and called to the stand as a witness in a court case involving my experience at this Applebees, I would give them a 6.3÷10 rating.

Food: 3.5÷5
Service: ¹⁄₅
Our experience at the Woburn Applebees tonight was pretty dismal. Overall the food was pretty good but not perfect. The burger my brother got was overcooked, he was specifically asked if he wanted it pink in the middle or not and there was no pink in sight. Our friend’s steak was ordered rare but was warmed through instead of simply being charred and served. Fried chicken tenders were overcooked to being hard even for a fork to pierce and overall the portion sizes were underwhelming. I wish I could say the food was the worst problem we faced.
Service was incredibly slow. Even recognizing that it was a Friday night the restaurant was not that busy and there were service people everywhere. Our first round of drinks arrived after our appetizers, and we weren’t offered a second until halfway through our entrees which showed up after our entrees were finished. A dessert was brought to our table that we didn’t order and while eating dessert my brother requested a mountain dew which took forever to show up. Finally our check was delivered and we waited at least ten minutes before it was picked up.
One could blame the delay on the alcoholic beverages on the bar but everything else service-​wise can only be blamed on the wait staff. I have been to this Applebees many times over the years and this is by far the most disappointing experience I’ve ever had. The standards have certainly dropped over the years.

I have to say that I was disappointed with the food quality at this location, the potatoes were under seasoned, the steak was over seasoned. The Service was okay, and I did explain to the server my discontent for the food taste. The location itself seemed clean and well maintained and the hosts and server were nice.
Overall, I would pass based on Quality of food.

Terrible, terrible service. From the moment we walked in the door until the moment we left. We came in at ten on a Thursday night and somehow still waited for at least five minutes for the hostess to show up. Our waitress was very inattentive, to the point where we could have easily dined and dashed, were we the type of people to do something that dishonest. Avoid this place at all costs.

We asked for a booth they said there were none.
We got seated on uncomfortable high chairs and saw that there were 4 booths available right next to us.
Please don’t sit people just so your waitresses don’t have to walk 5 more feet. That chair was uncomfortable and there was no need for us to sit there when there was perfectly fine comfortable sits available.
Michele our waitress was nice tho. :)
Manager came see us at the table to which was nice.

First off .I walked in there and there was a debate where to seat me, Finally after leading me around the restaurant away from the general population, I asked to be with people and was given an eye roll and chose to pick my seat, I ordered a Pomegranate Lemonade and was given regular lemonade, Fine nothing to nitpick over But I ordered the all American Burger and when I said Medium, the waitress goes «What’s that» Oh crap I’m in trouble, after 10 minutes my slightly raw only Cujo could eat it burger arrived, the waitress whom had a lisp dropped the plate and ran, never asking if I wanted anything else, the fries were so over salted I’m pretty sure the whole box of salt was dumped on them, After I ate half of the raw burger, I waited 20 minutes for the check but not before hearing the waitress whom I had and another waitress discussing the fact that 2^nd waitress was sleeping with another girl’s boyfriend .the Height of Professionalism and then the Lisper came back, gave me back my change and scurried off. She got what she deserves .a 2 buck tip .I would have given more but I’m a nice person.
Seriously? this is a restaurant. how about some professionalism? a little courtesy? No wonder every1 says Applebee’s sucks. when the place does close. it’ll be a service to Woburn.

The quality of food is not good. I got a steak and it was chewy and fatty basically couldnt eat more than I paid for. My daughter got chicken and it was rubbery you could probably bounce it off the table. Its not just this location its ALL Applebees the quality of food is horrible — the 99’s and Chillis have such better food and its in the same category as Applebees.
I dont know what it is at any Applebees Ive been to but it takes forever! Our waitress took our drink order came right back we waited over 15 mins for a house salad and chips and salsa seriously why should those take so long. Applebees should really think of upgrading their service and food. I will not go back to any Applebees.

Let me preempt this review with one side note. I CREATED a Unilocal account just so I could warn people about this establishment
If I could give less than 1 star I would. My experience here was nothing short of abysmal.
I went in for lunch with 4 of my co-​workers today at 12:00pm. We get seated and our waitress comes up to us and takes our drink orders. No problems with the drink orders, they arrive shortly. We then put in 5 simple meals: 4 hamburgers (MEDIUM) and 1 shrimp scampi. Once we put in our order we wait for no less than 35 – 40 minutes for our food with not ONE mention or apology from our server. She did not come by once in the 40 minute wait to inform us about where our food comes. Finally, our food arrives at almost 1:00pm only to find out that all four of our MEDIUM burgers were charred to a crisp, almost inedible. We immediately ask for the check, wanting to end this experience as soon as possible. The server comes back and rudely mentions that she «so kindly» deducted 10 dollars from the bill because of the «slightly over cooked hamburgers.» At this point, we were all late from our lunch break and in more of a hurry than before. We quickly give her our cards and she proceeds to mix up our charges not once, but TWO times, taking close to 20 minutes. Finally after about an hour and a half of nothing but inconvenience, we pay our bills and leave. We were not apologized to once throughout our entire meal, or even asked if everything was OK. I’ve been working in the Woburn area for over a year, and this is by far the worst restaurant experience I’ve had to date.
All in all, I will not be coming back to this restaurant for lunch again, and I strongly advise you to do the same.

I would have given 0 stars if I could for service.
Our server’s name is AMANDA M who at that time spent more time sitting on a booth, and rubbing the legs of another female that waiting on tables.
I pressed the «call server» button on the self-​service tablet to get her attention, since she has not been back to take our orders (we’ve been waiting 10 mins). She just looked back from where she was sitting (with her GF) and took another 10 minutes to get back to our table, and then SNATCHED THE TABLET off our table. THIS MADE ME BELIEVE THAT SHE GOT UPSET OVER ME PRESSING THAT BUTTON ON THE TABLET.
Our entrée came after 10 mins, and our appetizers came 20 mins after that. She has been rude for the rest of our stay. I am unsure how the manager tolerates this type of behavior!!!

Went here for dinner with a group of friends… Appetizers were good we got the chicken quesadilla, classic buffalo wings, and wonton tacos … For dinner i got the chicken tenders platter … Which was good chicken was nice and crispy… For dessert I got the churros… Which are delicious at the saugus Applebee’s, but this cook didn’t put cinnamon on the churros and even when returned and he did he/​she sprinkled like a pinch of it… Definitely not worth getting

I’ve been here three times in the last month and don’t understand the terrible reviews. Applebee’s is pretty much your typical pub food. Love the ½ off appetizers after 9pm til closing.
The wonton tacos are so good. I never would have considered ordering them without the recommendation of Kenny. Also, the chicken quesadillas have been hearty with tons of meat.
Service here has been terrific in my experience. The waiters make light conversation while tending to your needs. One time an order of fries arrived to our table late and the waiter generously took it off our bill.
The way I see it, Applebee’s at this location is much better than most others I’ve been to.

My husband and I are currently waiting for a carside to go order, and the employee responsible for bringing the order out came to our car while SMOKING A CIGARETTE, to tell us that the order would be ready in a few minutes. He is still smoking right next to our car and is now currently talking on his cell phone. I am extremely disappointed with the lack of customer service here and am disgusted that he actually lit a cigarette before coming over to our car. Hopefully management reads my review and does something.
But the cowboy burger was good. Good food, terrible service.

My family and I went there and the food was mediocre (overcooked steak, bland food, etc). The service was horrible. Although the waitress was pleasant, she would disappear for periods of time. When looking for her a couple times during our visit I noticed her coming out of the kitchen… somewhere she didn’t need to be for her job. At the end of eating, I waited 10 minutes (already was there for nearly an hour and a half for our meal), then decided I was going to have to find her if we wanted our bill so we could leave. Come to find her in a little sink area off to the right of the kitchen with another couple waitresses chatting up one of the teenaged boy «cooks». So the few times I had to wait at least 5 – 10 minutes for drink refills, fixing a order, and the bill… it appears she was too busy chatting up a boy rather than doing her job. I am the type to let things slide once, but constantly having to watch for her so I could flag her down before she disappeared again got frustrating.
Fix the service and the food and you might have a decent place here, but it is obvious that is the whole business… and management of this place is failing miserably.

Well started off with The Boneless buffalo chicken wings they arrived cold inside and out. Returned them for new ones, they arrived nice and hot with them our dinner, the manager arrived with our food asked if we would line for them to return the entrée and reorder it and we said yes. Entrées arrived by management who apologized several times and had coached the cook with the order. It arrived nice and hot. We ordered the triple cheeseburger and the quesadilla burger they were good but to greasy. Desert was the best the Apple Chimi and churro s’mores. We actually wanted the Baby Back ribs but they didn’t have any :(

Gross food when I got my good thought it all was from the freezer I didn’t feel
Good half way thru dinner I indeed threw up worst food ever. Service was ok but they all sit around and talk crap about the place right next to customer! So rude and unprofessional disgusted will never be going to Applebee’s again

Well, it’s Applebee’s!
Not a bad place to visit after a movie to chat.
Staff was nice, efficient, friendly.
Appetizers, good except chips started having a strange aftertaste like they had turned, or were old. Standard pub food, served quickly, hot!
Beer!

I’m done with this location, for good. I’ll start with the highlight: the manager is a pretty swell guy, and always makes things right.
That’s seriously the only compliment I can muster about this place.
I grew up on Applebee’s as a kid (and it shows), so when I moved into my current apartment and had this location up the road, I was thrilled: free Wi-​Fi, decent food, acceptable prices… I thought it’d be a good hang out joint, like everywhere else I’ve lived. I was wrong.
In the few dozen times I’ve been here, I have:
*Had a waiter ignore me for the better part of half an hour before the MANAGER took my drink order. Yes, I mean actively ignore me, as in he gave me a look of disgust before passing by every single time.
*Repeated orders have had ingredients missing, been dangerously undercooked (which resulted in not one, not two, but THREE DIFFERENT INCIDENTS of food poisoning between myself and my friends) or overcooked to a crisp
*Bill has been wrong multiple times, including the most recent incident where the waitress swapped our bills despite our very clearly separating our cards and tabs (mine was pinned to the OUTSIDE of the billfold with a pen, his was wedged inside the billfold)
*Serving sizes of the sides vary wildly; one day I had enough fries they covered my chicken, the next visit I had maybe twelve to fifteen individual fries in total
*Staff attitudes vary wildly. Some staff love me, know my order preferences, and get everything out piping hot and ready to go. Others really just don’t give a fudge and will let my food sit in the kitchen until it’s ice cold, and have the audacity to cop an attitude when I call them on it.
At this point, the location has become a joke between my friends and I. We’ve all gotten sick from it, the food is barely passable by *Applebee’s* standards (and that’s saying a lot!), and the fact the manager has to make quarterly rounds to make sure –everything– is okay with –every– table just speaks to how bad the rest of the staff tends to be (with a few exceptions — they know who they are, I hope!).
I’m done here. Never, ever coming back to this location ever again, maybe not Applebee’s anywhere again. At least Chili’s is dependable with their food service.

My mistake ording steak here. I get that. It had a texture and flavor i can even describe. Didn’t eat it. Apps were good. Service was so poor the waitress didnt see i had not eaten a second bite of my steak until it was check time.
Shoild have played it safe and got a sandwich like my wife did.