Walmart Supercenter

I know some of these reviews are not the best. But, the employees at this Walmart are very helpful, and one thing I notice is that most have smiling faces ! Very clean the produce always looks beautiful very fresh.

The employees at this Walmart location are completely incompetent. I purchased a book two days ago, then realized someone in my family already owned a copy. When I came today to return the book unopened and unused, the person at customer service rudely stated that it was against copyright laws for them to accept the return. When we asked questions about it, she just kept saying «it’s the law,» and «there are signs in the book area.» It all seemed pretty fishy to me, so I quickly pulled up the return policy on Walmart’s website. It stated the following: «BOOKS, MOVIES, MUSIC & VIDEO GAMES: must be returned within 90 days if unused, unopened and unmarked
Books must be returned unused and unmarked.» There was also no sign in the book area. There shouldn’t have been an issue. They called over a manager and she looked over the book and also saw that it was unused. She told the other employee to complete the return, but that it was normally against their policy — even though it clearly states otherwise on their website. This Walmart location has rude employees which either blatantly lie or do not understand company policies.

If you are looking for service of any kind I would not recommend this location. The staff goes out of their way to be rude in every way possible. I am not the type to complain about service but I made a Unilocal account just to write this review. I consider myself to be a really polite person and am patient and kind when dealing with people. At this store I have had workers completely blow me off when I ask for help. The staff do not have knowledge about any of their products on anything I have ever asked. During Christmas I asked if they had gingerbread cookies and no one knew. I bought a TV there a few months ago and no one even knew which TV belonged to what barcode or could answer any of the very basic questions I had about the TV. Don’t even think about trying to get ahold of them on the phone. Most likely you will wait for 15 minutes on hold before the call just ends without anyone answering. Tonight I called and to my surprise someone answered saying unenthusiastically as if I was really bothering them «Wassup this is WalMart» and I asked «Hello, is someone available in electronics». Their response was «I hope so» and then the line went dead with no hold signal. I called back and spoke with someone a little nicer who transferred me only for no one to pick up. This is the story of what its like every time I call them. Another time I went to buy a game and return an item. I was directed to a long line to wait where I was supposed to be able to return the item. I waited in that line for 20 minutes before being told they cannot do returns. Even in the simplest ways they cannot be helpful or professional and that is why they are working at WalMart. Despite their rude customer service I continue trying to throw my money at them but clearly customer service is not the top priority at WalMart. Its about getting the cheapest delinquents possible to work for nothing and provide the worst possible experience in every situation. I understand people who are uninformed being grumpy about working in retail, I have worked in retail, but these people are not only clueless about their products but straight up rude. This ends my rant about them. If you don’t believe me try checking it out yourself.

Usually I’m not the biggest fan if wal mart then again I previously lived around Disney and all the locations in that area are a nightmare to go to fight and struggle with the tourist over load. We just moved to Winter Haven and like the area the wal mart has improved for us as well I love the slower pace and the quieter tone than say compared to the one off Vineland near the parks! Happier to be at this location and living a more small town feel!

Things have greatly improved at this store since my last review. Site to store is better. The shopping carts still need maintenance, worse of any store around. If you see one abandoned in the aisle, don’t grab it, it’s there because it needs be in the junkyard. The checkout manager seems to be more alert.

Maybe it’s because I’m a small town girl at heart, or maybe it’s because I’m home for the holidays, but this was one of the best WalMart experiences I’ve had in awhile. Even though this WalMart is in a smaller town, it provides a good experience.
As per usual for WalMart, it was crowded and not too many lanes were open, but the service was spectacular! One attendant spent over 15 minutes helping my mom find the perfect shirt and pair of khakis. She dug through piles until we found what we were needed. That was really unexpected from WalMart. Another lady helped us out as well, even though she was on break.
It could be the Christmas spirit abound, but it really made us feel welcome.

Largest super center I’ve been in. Tremendous patio shop. Huge food mart. Clean. Very spread out. You feel safe and helped in this store.