Volvo of the Triad

Excellent experience with Dayle. No games, no high pressure sales tactics, and an awesome price. The only positive car buying experience I’ve ever had. This dealership is a rockstar!

I bought my Volvo in 2014 from Salem Kirby. She was new but really knew the specs on the XC60 that I wanted. The buying experience was very pleasant… unlike other dealers I’ve dealt with in the past.
I wanted to relay a recent interaction with Volvo of the Triad. Over Memorial Day weekend and while in the NC mountains, the battery in my car died. I was freaking out that my holiday would be ruined. I knew the dealership was closed on Sunday but was praying it would be open on Monday (Memorial Day). I called Salem on her cell and she returned my call… Sunday is her only day off… to let me know the Service would be open on Monday. Thanks Salem!
The Service dept sent a loaner on back of a roll on flatbed truck, drove over 100 miles from Winston Salem to Banner Elk, and took my car back for a complete diagnosis. We made it back home to Charlotte in the loaner and they delivered my XC60 the next day.
Volvo of the Triad is quality through and through!

Very good Volvo experience!
I imagine that some of the less than flattering reviews were because people feel obligated to express their experiences especially when they are not good. Those of us who had a great experience don’t usually take the time to say so, figuring there are many of us and the word is out on how great this dealership is.
Salem Kirby couldn’t have been better both in her professionalism and in her complete knowledge of her products. She speaks so thoughtfully and explains things better than most men I know in the car business. She was just a delight to work with.
I have recommended Volvo of the Triad to many friends here in Greensboro where the Volvo dealership is just pitiful all around.
Thanks, Salem, for giving your business such a strong appearance of knowledge and professionalism. You make us proud of you!

First item of business: INTEGRITY is paramount! I have found that with Volvo of the Triad.
Salem Kirby thoroughly impressed my family! She was fairly new to the sales department when my wife and I were evaluating our prospective purchase among many dealers. She had become very familiar with the Volvo product line which I appreciated. I asked a few detailed (maybe technical) questions for which she immediately found answers using several sources. One of the sources was her supervisor. Even he did not know all the answers but Salem persevered and brought back answers. (Correct answers) We experienced total satisfaction in working with Salem.
I have read the other reviews. It makes me wonder if we are talking about the same dealership. (Volvo of the Triad is not my first rodeo so I am somewhat familiar with auto dealers and service centers (garages) While stationed overseas, I was my own principal mechanic)
I suppose my wife and I have visited Volvo of the Triad twenty maybe thirty times over the last few years so this is not based on a one time experience.
When selecting a service and sales dealer, I first look for integrity. Integrity means a huge amount to me. My next consideration is how the dealership treats my wife. Volvo of the Triad has always conducted business with my wife and I with respect and integrity.
Volvo of the Triad is a dealership that I would be proud to own and it definitely has my respect and my continued patronage.
I sort of feel like Volvo of the Triad is MY dealership. To hear of disappointment on the behalf of someone else make me sad, but that has not been my experience.
Steve W., Jefferson NC

Salem Kirby was amazing as was her boss, Ken Teetor. Salem was brand new and she knew more about her products than other Volvo dealers we had worked with locally and nationally. I am a car guy and it was a pleasure to not have someone flub or fake their way through the sale – and she knew when to ask for help if she didn’t have the answer. She did not waste our time!
They not only leased us a 2015 XC60 at a great price but they also service our 2013 S60 which was purchased at another dealer out of state. The Valet Pickup and Loaner is incredible. The free washes excellent and the after sales was outstanding.

We have had nothing but a great experience with this dealership, from purchase through a year of regular service. The buying experience was no pressure and very professional. We bought a beautiful 2011 XC70 with low miles. The salesperson was so nice and very helpful and appreciative of our business. The car included an extended service contract which really sealed the deal on us buying this car. The contract was for any Volvo dealership, but we drive past a major one in our hometown to go to VOTT for regular servicing because they treat us so well. Always very accommodating and professional. The loaner cars have been clean, late model and in good condition. I would highly recommend this dealership and its service department.

Stay away from this dealership!
First, I want to thank the other reviewers who wrote such accurate assessments of the service department of this dealership. Unfortunately, I had bought my Volvo from this dealership prior to these reviews being posted.
Now, let me tell you about my experience. I had bought a new S60 at this dealership in July of 2013. The contract included three free maintenance services, which helped sweeten the deal for me. I live in Durham and was told that the dealership would send a loaner to me and take my car for service. My first service was due in mid-​March.
I contacted the service department the week of March 3 to reserve a loaner for the following week. I also told them that I had to have the loaner by 10:00 a.m. due to an appointment in Raleigh. On Tuesday, March 11, the day of the service exchange, the representative was late. More amazing, however was that he brought me a V70 with more than 165,000 miles! And, the car was a mess – various dings and scratches along with both sides of the roof missing paint, and something had spilled on the back seat. I refused the loaner. I then contacted the service manager, Mike Evans, and told him that I was appalled and outraged that the dealership expected a customer to use an old car with substantial mileage. After all, anything could have gone wrong with the car, putting me at risk of injury or worse. Interestingly, he did not seem to think this was a problem. I informed him that I had had many loaners, Volvo and other manufacturers, over a long driving history and had never been in a similar situation. In all cases, the loaner was a new car with minimal miles and in excellent condition. We agreed that I would reschedule for the following week, that the loaner would be a 2013 or 2014 car with mileage up to only 5,000, and that the car would be clean and have a full tank of gas. He also told me that he would email me a summary of the service that would be done on my car. He never emailed me the summary.
Fast forward to today, March 19, the day of the rescheduled service. First, I had to call to confirm the appointment. Second, although the driver was supposed to have been here at 10:00 a.m., he called me at that time to tell me he was just leaving to come to Durham (he forgot that it was «spring ahead time» and his clock was off)! I then contacted the dealership again to remind them of the agreement between Mike Evans and myself and again requested a summary of the service. I told the service receptionist that I had an appointment in Raleigh and needed the loaner no later than 11:15 a.m. Shortly afterwards, I received a phone call from Bob Satter. He was wondering why I wanted a new car and one filled with gas upon arrival! I patiently informed him that I had spent nearly $ 33,000 on a new Volvo and that this type of customer service was certainly within the reasonable range of what a dealership would offer, not only to show appreciation for the business but also to maintain an ongoing customer relationship. In addition, my experience with one of the other Volvo dealerships in the area is that they provided exactly what I was requesting them to provide as a loaner without my asking! He seemed to think that this was too much to ask, even though his dealership profited from tens of thousands of dollars in my purchase of my S60. He then informed me that he would not send a loaner and if I wanted my car serviced there, I would have to drive to Winston-​Salem for the service! In other words, he breached the contract between Volvo of the Triad and myself, a contract which included three free services with either a loaner provided or a mobile service unit that would come to my home. And, he never apologized. Did I mention that I never have received the summary of the service to be performed?
I cannot imagine the nightmare of the people who have actually had their cars serviced! Frankly, I am relieved that this has happened, so that I do not have to live the same nightmare.
I will be sending Volvo of the Triad my bills for each of the three services that they had agreed to perform for me as part of the contract.
In the meantime, stay away from this dealership!
Robbi Weinman

unfortunately I cannot give less then one star. I can however warn you to PLEASE do a better job checking everything on any used vehicle you purchase from this dealership. My failure to do so could well have resulted in grievous harm to both my wife and gran daughter.
My wife and I purchased this Volvo 2002 S60 on 11÷06÷12. It had app. 85,000 miles on the odometer. It had a set of four Michelin Pilot Exalto on it and to me that meant safety and quality. Since the date of purchase we’ve put about 10,000 miles on the vehicle
This past Thursday Dec.12^th while my wife and grand daughter were driving to Raleigh on Rt.540. when she thought she felt the tire going flat. As soon as it was safely possible she pulled to the side of the road, called AAA. They arrived promptly and put on the spare donut. I then took the car on Saturday to Mr. Tire and had the donut replaced as well as the other rear Michelin. replaced with new tires.
I examines the tire that had «gone flat», it was shredded and almost the entire exterior circular edge were separated. The tire rim was also damaged. Today I took pictures, kept the tire and contacted Volvo of The Triad for the second time on their Facebook page and was able to post on of the pictures along with today’s posting. In my first posting I listed the vehicle VIN number in order for them to check their sales contract and asked them to get in touch with me. They have not responded to the post two days ago, so I’m not holding my breath. I’ve also, just prior to this review sent Michelin the events as they happened as well as asking to try and check the history of the installation of their tires on the vehicle.
I am fortunate that my family was not seriously injured by this faulty tire.
Other points of interest. If you’re like me who has always dreamed of a Volvo, go somewhere else. Points to consider;
I paid the full retail price they asked $ 9,990.which was $ 2500.00 more then The Kelly Blue Book dealer listing. I’m not blaming Triad for this, I could have done what I should have, walked away. I didn’t because again this was my dream car.
Six months after purchase the interior door handle on the drivers side broke. In order to open the drivers side you have to lower the window and reach out and pull on the exterior door handle.
These two factors are of minimal importance compared to the reckless safety issue experienced.
I would not advise purchasing ANY vehicle, nor having your vehicle serviced at this dealership. I fully understand that like every other company they have to make a profit, however they price gauge and don’t give a wit about your safety, they are only interested in the color green.
Buy your vehicle anywhere but this callous dealership. They’re great at all the paperwork indemnifying themselves of what any company or individual of merit should incorporate in their core mission statement, simply taking responsibility.
Had my family been hurt in this matter, my words in this posting would be less then civil.
Craig Smith

Bought a pre-​owned Volvo this weekend. What an amazing staff. No games, no pressure, no antics or tactics. Could not have been more courteous, friendly and down right accommodating. Which dealer completely services a car before putting it on their Used Car Lot? It was fully overhauled and made sure it was to our liking. Will enjoy the full service detail when sending it for an oil change, also the loaner while in service. Comes with roadside assistance. Which car manufacturer offers a 100,000 mile warranty on a used car, valid for 5 years, for under $ 1500. Thank you guys!

I thought this was a first rate dealership. stopped by to look at possibly getting a first Volvo and they bent over backwards to help me ever staying an hour after closing to make sure I was happy… will check out the service department after a while and let everyone know but as for the dealership this is the BEST one I went to in NC.

So, I was warned by a few local people and friends to not buy a car from Volvo of the Triad, and I readily took that advice — the stories I heard were some of the worse — and bought my Volvo elsewhere. However, I thought: what is the harm in going to get routine maintenance check-​up? Well, the harm was handing my perfect vehicle over to a very careless and negligent staff. My car that ran perfectly fine started to have very odd troubles just a few days out; after a couple of weeks, and a new rotten egg smell inside, my car died. I opened the hood to find a rag that was covering part of the device used to cool the battery. Ok, simple right? I called the dealership to let them know that one of their mechanics left a rag in a critical place. They did not deny this; instead, service manager, Joe Williams, insisted that it was not a big deal and would not have any impact on the battery. After getting a second, third… and fifth opinion, it was obvious that the rag did cause the issues with the battery and perhaps a larger issue, like the catalytic converter. They refused to fix what they had broken unless we paid for it, which I did not want to have to pay for their carelessness. After speaking with the GM, Rob Satter — also the owner’s son — he agreed with Joe Williams. He was oblivious to the fact that his workers ultimately made a cavalier mistake, and he felt no accountability to fix it, nor ensure that the damage has not gone beyond the battery. I implore you to really heed these negative reviews as warning: Volvo of the Triad is NOT a reputable dealership, and they want your money not your loyalty. Reading some of the positive reviews makes me wonder if someone at their facility has to write them to counter all of the negative responses that they get. I don’t know anyone locally who has anything positive to say about them. They have let me down as a customer, and may have ruined my first car.