Precision Tune Auto Care

I’m very pleased with the manner the whole time and the Manager Kevin handles all the situations can come up. They have a strong skill on Customer Service.

I brought my SUV in because I heard a noise on the front drivers side, & I felt as if I needed brakes, (I could hear them) I was told brakes weren’t bad, but I needed shocks & alignment. Mind you i havent had this vehicle long & brought it here for a prebuy inspection, why wasnt i notified then the shocks were shot? Bill was 749.50, vehicle sounds worse than it did when I brought it in & all of a sudden a new condition pops up. on my way home last night my vehicle cut off. Its never done that before my visit to precision tune on peterscreek Pkwy. I spoke with the manager.& he really seemed to care about my situation & assured me he would take care of the problem, he offered me a ride home & gained my trust. I will call in to there corporate headquarters to let them know, that because of that gentleman, I am a very satisfied customer, & will refer them time & time again, the manager really went the extra mile, he treated me like a person, not just a customer. Thank you precision tune

On Aug 6 I called ahead to see when I can come in, they told me «now would be a good time» — when I got there I was sent away because they did not have time for me [it was 3:30pm and there was one person waiting on their car — they told me they are understaffed and cannot serve more people]. I then called today Aug 13 when I got off work t at 8:00am in order to schedule an appointment and they told me they do not take appointments. I explained my first experience with the store — and they said «the only way to guarantee service is to arrive at 8am» — which for me is impossible because of my work schedule. I will not be returning to this company — I rather pay more money for better customer service. I don’t recommend anyone even bother with this place — it simply feels they like they just want to minimize the amount of work they have — and that is concerning — what type of effort do they actually put into the cars??? No thanks…