Phone Power

I had been with them for 2 years and apparently my contact expired and they auto renewed me with no notification and the rate for one month is almost the rate for the whole year under my previous plan.

this company is crooked. dont do business with them!
service is horrible because you cant even answer your calls. plus they screw you on the billing side too!

Horrible customer service. They tried to put me into collections for not returning the box to them. They told me on the phone, and in email that I did not have to, then four months later the collection bill for 99 dollars comes in.

This service works at a minimum. Our internet crashes each time we use the phone, so as long as you don’t mind dealing with that. go for it. Otherwise try a different service. Oh, and be sure to read the fine print. Most likely you will be signed up for a year contract and need to break it and pay the $ 99 fee to do it. Because, like me, the thought of keeping this service for 1 year was not worth it. And be forewarned, the low price does not include all the taxes, so the price will be loads more than what you expect.

The nightmare begins after you discontinue their service. PhonePower tried to charge me for services they did not provide after cancellation. Then they turned my fictitious $ 63 bill into a collections agency that sent my credit score into free fall. Buyer Beware this is only a billing scam disguised as a VOIP. PhonePower has a D+ with the BBB. Use at your own risk.

I just called to get more information about billing before I signed up because the promotion sounded like a sweet deal. Who wouldn’t like the second year free (minus taxes)? I asked the rep how much would it be for the 3^rd year. He said that they «don’t have that information», «nothing has been done yet about the 3^rd year». THE HELL??? What kind of business plan is that? There is a serious problem if you can’t indicate what billing is going to be like after the promotional period. It really sounds as if the company is trying to get over on the customer. Buyer beware.

When I was a phone power customer, the service was decent until after the first year. Then we had issues of calls dropping, cutting in and out, then sometimes calls not even coming in. I was signed up with a two year contract with them and completed the contract, then cancelled a few months ago. However, I was just charged $ 99.90 which I should have no charges at all since I stayed past the contract period, which turns into month to month until I cancel services. Also when I singed up I was told I would only be charged for the equipment if I cancelled before my contract ended. So what is this charge for? Something is very wrong here, I am disputing these charges!

Colossal scam. The service is unreliable, and they’ll «auto renew» you at 350% of the original rate. If you’re like most people you won’t notice the bill on your credit card for a few months — and when you call to resolve the charges, they’ll tell you to pound sand.
I cannot wait to migrate away from these assholes. Avoid at all costs.

Phoned to cancel. Kept billing me, and billing me. Now they are threatening collections.

Walk away from this VOIP lack of provider if you want mobile service. They provide you with a service that doesn’t always let you answer the calls coming in.
Call quality poor.
I cancelled my service months ago, before it was due to expire, yet they kept billing me. This is another service that is easy to join, almost impossible to quit. My advice, look away fromPhonePower
iOS 8-​iPhone 5s

DO NOT SIGN UP WITH THIS COMPANY! ITS A RIP OFF!
I signed up with
because their advertisement for a 2 years service prepared plan for ~5-​$ 6 /​month. However, on the corner of very small writing of the contract, they says that they will charge customers with 5 times of the rate you signing up for, which of course you will not likely to read the online agreement before click «I agree».
After the two years contract is over, my credit card is charged ~$ 30/​mpn instead of ~$ 6.0 per month for 7 months till I found these «unauthorized charges». They rip me off for over $ 175 over the 7 month charges. I called the PhonePower billing department and attempt to ask for refund, the manager refuses to do so and argue I «have agreed their terms over two year ago when I signed up with them». This is a company acting like a vulture and waiting for this moment to capture the victims.
I called my credit card company, surprisingly they told me that they can only dispute for 3 month of charge, not 7 months. So i am out of luck and lose $ 100 to PP for no reason.
Stay away from them. A total dishonest business.

Make sure you read their terms and conditions. The service was fine, but if you pre-​purchase a year subscription and don’t cancel by phone, expect to be sent to collections and ripped off. There are better choices out there.

My service isn’t even activated yet and I’m seeing red flags here. First, their simple login page throws an error
«Error Loading Page
— — — — — — — — — — — — — — — — — — — — — — — — — — –
An error occurred processing the page you are looking for.
It might have been removed, had its name changed, or is temporarily unavailable»
I’m not activated yet so I expect not being able to login with my username and password yet. But just clicking on their login page graphic on their home page (
) would normally just take you to a generic login page where you have the opportunity to enter your username and password. It just throws an error. I emailed this to them last week but didn’t hear anything back. So days later, I called technical support today to let them know. No business wants to have an «Error Loading Page» page come up for new, current, or prospective customers. Wrong. They really didn’t care and tried to convinced me that it’s SUPPOSED to be an error page. The tech tried to tell me that «oh, it works for ME.» Any respectable website/​business has a login page — whether or not you have your login information yet. It’s there asking you to enter it, if you have it. So this is a general outside approach to their website.
My takeaway is that if they’re not listening to a new customer, be ready for a bumpy ride folks. This is Web 101, and for some reason they just think they’re right. Hopefully even newer prospective customers will run across this mistake and let their conscience be their guide.
Second thing: he suggested it was my browser (typical fallback). I told him I have Internet Explorer with all updates applied. He said they really weren’t supporting IE anymore and that I should switch to Chrome or another browser to fix the login page problem. So I asked him, «so if I don’t change browsers I can’t use the Phone Power site?» His reply, «only if you want it to work right.»
You’d think they’d respond with «oh ok, you’re having a problem, let me look into that and we’ll get back to you.» But noooooo. And get this, by the end of the call, not ONCE did he ask me for my name, username, or password. So ANYONE on the outside would have experienced the same problem, and NOT JUST ME (as he put it).
Folks, all I can say is that if you ARE interested in this service, please do take advantage of their 30-​day guarantee policy. I’M NOT EVEN ACTIVATED YET AND THERE ARE ALREADY 2 FLAGS FLYING HIGH. Hopefully their actual phone service exceeds my expectations, and that their customer service /​«technical support who can’t even resolve a web-​page error»” will prove me wrong. They may have GREAT PRICING, but sometimes — just sometimes — you get what you pay for. And we’ll see if the webpage magically appears once I’m activated. If their as inattentive as they have been to date, I suspect not.

Don’t waste your time! This company is a scam, the service sucks, and when you cancel they try to rip you off by making you pay for unused services.
I’ve gone back to my local phone provider and am happy to spend the extra money month knowing I’m with a reliable service and a company that isn’t going to scam me in hidden fees and renewal price increases.
As others have said… You get what you pay for.

I’ve had Phone Power service for about 1 year with no problems. Recently had an issue with my phone not ringing or voicemail not working. I used their customer support chat box to try to get to the bottom of the issue, and got probably one of the most professional customer service experiences I’ve had in a looooong time.
The customer service tech, Gabriel, was super responsive and went through troubleshooting a relatively complex setup issue (multiple lines, VM boxes, forwarding rules) with me step by step. He researched on his end, had me try a couple of different settings, and we had everything fixed within an hour. I’m so used to being put on hold indefinitely, dealing with outsourcing firms with reps that don’t speak English well, or having any sort of tech support reduced to «did you try restarting… try restarting again», that I thought you guys deserve a 5 star review. Thank you!

I’ve had up to four lines with Phonepower since 2009.
There have been service outages from time to time, some of them for several hours and others needing their little VoIP boxes rebooting.
I bought the 12 months prepay to begin with each time, and they used to email me a reminder that it was about to expire, so that I could choose a renewal plan, and I used to renew it with another 12 months prepay. A year or two ago, they stopped doing that and I would only find out a month or two later, after they had automatically renewed each line using the most expensive per-​month rate. That’s sleazy, to say the least.
I contacted them at different times to cancel service on three of the lines, each with a specific date of about three weeks out for termination of service. On two of those occasions, they disconnected the service within a day or two. When I called them about it they were not in the least bit apologetic for doing it, simply reinstating the service like it wasn’t even their fault.
I have one line left with them. I am shopping around for a new VoIP provider even as I type this.

Too much hidden fees. Signed up for a 2 years prepay plan for $ 199 and end up paying $ 310. When I sign up for service, they charge me for $ 250. after the first year, they charge me another $ 60 for tax. trying to go though Federal Trade Commission to get my $ 60 back from them.
Here is the Site:

I wish I never heard of this company. Complete waste of time and money. Toooo many tech issues and missed calls. Why do people give it 4 and 5 stars when they are out of service for days and sound like static???

I’ve had Phone Power for about 3 years now.
I’ve had some issues. The network went down for at least a day once. My Phone Power box started dying after about 3 years. When it did, I could get internet, or talk on the phone, but not both. Also, people I spoke to said I sounded very like a lot of static. When the box died, I had no phone service for 2 days.
The good points. Well, people generally come though loud and clear. Very loud, I turn my phone all the way down and people are still so loud it can hurt my ear.
I’ve had good luck with their tech support. They’ve been able to solve my problems, and holy smokes, they speak good English. Plus, I’ve never been on hold for an hour or even 10 minutes. Only bad thing is they don’t have ²⁴⁄₇ tech support. Also, it seems like I’ve had to call them for help more than I would have liked to.
I’ve found their Soft Phone handy. It allows me to make call from my laptop as long as I have an internet connection.
Voice mail works fine. Call forwarding has been handy. Second line is a nice feature. I’ve been able to use my fax machine in general, but I’ve had problems sending faxes to some machines.
Phone Power didn’t cut me as good a deal when I re-​upped since I wasn’t a new customer.
In short, sound quality of calls is good, price is good, but phone isn’t as reliable and trouble free as a conventional phone service. But, I should add it is still pretty reliable. Reliable enough to keep me as a customer, definitely more reliable than a Windows PC.

I’m not sure what those other reviewers are talking about, I’ve been with phone power for years with no problems. Wile they do sometimes take time to get back to me they always do. I figure the ones that have the bad experience are generally unhappy people anyways so its expecting to get that hand full of people that just do not do well in society.
As far as Phonepower goes, I give them a full thumbs up. You do not need to be a techy person to use them, just some basic common sense. Not to mention the international rates and call quality are amazing, not a fan of the soft phone but that is more to each his own.