Michael’s Shoe Repair

For a mom and pop shop, you sort of expect the customer service to be dicey or dated. But not this place — impeccable service. Had a couple pairs of dress shoes conditioned and shined with new heels put on. Within about 4 hours, got an email that they were completed. They were each done very well and the price was reasonable. The downtown shine shops may be cheaper, but all they do is put an exterior shine on the shoes.

So thankful to find a place that could save my dressing riding winter boots, they repaired the heel and sole very well. They also repaired the patent leather heel of my nine west nude heels.

Mom and pop shop. They have many customers so they must know what they are doing. They stitch leather goods as well besides shoes. Send you an email when your item is fixed. Prompt service.

I have gotten outstanding service from this husband and wife team. The prices are reasonable, the repairs are «like new» and the turn around time is fantastic. I’m grateful to have them in the community. I buy shoes that I love and they extend the life and looks of my favorite shoes.

I’ve been going to Michael for ALL of my shoe repairs, for years. Frankly, I can’t think of Anything he’s not been able to repair perfectly! In fact, I JUST had a pair of evening shoes dyed to match a gown for our daughters wedding, and the dye did not completely take in all areas. Unfortunately, I didn’t see the «errors» until after I left; I called the shop and was given not only an explanation as to Why the dye did not ‘take” in certain areas — even better, a solution to correct the problem. I’m on my way back in now, confident that the solution will be even more beautiful than the original work — minus the «fabric errors.»
Having grown up in an era where taking pride in our work was a lifelong commitment, Michael continues that philosophy every day. Both he, and his wife, Mary, are ighly respected and appreciated «staples» in our community!

I’ve been going here for years and they’ve always been able to fix whatever I brought to them, shoes are always ready on the day they say they’ll be, prices seem fair, and in my experience both the husband and wife there have been friendly and able to answer any questions I’ve had about what a repair will look like.

The wife/​husband owner duo are very rude and unfriendly. I will NEVER use this place again. When I have reluctantly used them in the past, because it is so close to where I live, they have often found ridiculous reasons why they CANNOT fix my shoe. Last week, after a long hiatus, I decided to give them another chance. The light in the window was out, and it is hard to park on Green Bay with all the traffic, so after I parked, I went back to my car thinking the store was closed (they have odd hours) and then noticed after I pulled out that the store was indeed open. So, I parked again. When I went in, I POLITELY and HELPFULLY mentioned to the wife that the light was out and that it was therefore hard to tell whether the store was open. She IGNORED me and, when I followed up, she was totally rude about it and claimed the light had NEVER worked! Oh well… go to the guy around the corner on Tower next to Girlfriends Nail Boutique.