Fry’s Electronics

the store is awesome till you call them with a problem. they’re a bunch of dickhead mother phuckers. I’ve been to the store, all the workers are just walking around scratching their asses. fry needs to have a separate department for telecommunications.

I ordered an item on-​line, and after my terrible customer service experience, I thought maybe I should have gotten it in-​store instead, but now that I see the reviews, it seems the store is just as bad. I ordered a hard drive with a rebate. The rebate gave us 15 days to get the item, do the paperwork and get it in the mail. It was delivered a few minutes before the rebate had to be postmarked. After dark. In the rain. When my husband had just taken the car. I waited 20 minutes on hold to even speak to customer service, then they actually suggested I could quickly find and copy all the rebate stuff, grab my 6 year old and run 6 blocks to the nearest UPS store in the rain to see if they might still be open and willing to date stamp it for me. Really? And that was all they had to say. They can do nothing. Really? A rebate posted on the item page is a discount. I expect to get the discount advertised. They said they could do nothing. I said I could do more than nothing. I could refuse to shop at Frys ever again. I could give them a bad review everywhere I can think of. And I can make official complaints at every regulatory agency I can think of. If even one person decides they don’t want to be screwed around like I was, it will cost Fry’s more than if they had simply refunded my rebate themselves, as they should have done.

Seriously, just cause we are Asian, we are not given the same level of customer service and respect as the white customers? Your staff josh pogue totally ignored us, despite that we were in line first and had been quietly waiting for 30 minutes

So I saw this morning there was a great deal on a unlocked Moto X phone ($ 120 off) and as such I immediately got out the credit card and put one on reserve. About an hour later I got a call from them and was told that I purchased the last one they had and it was an open box item. I himmed and hawwed about that for a moment and the gentleman on the phone assured me the phone was absolutely just opened for a customer to have a look and was perfect in the box. I had purchased an open item there once and had no problem, so that plus his assurance led me to head out for the hour drive to come get it.
I arrived and procured the item saved for me. Immediately I noticed the box was a little beat up. No problem, it’s what inside that counts. And inside was not a «as new» phone. It was smeared and smudged and a flip over revealed the leather backing was scuffed, scratched, and generally worn. This was not a new item, it was clearly used. Thanks a lot phone guy, you wasted 100 miles of driving and valuable time on my day off.
Will I shop here again? Only if price is an option, and I’ll never even consider an open item again.

Foolish me. I had not shopped at the store or online at Fry’s since my last fiasco. Best Buy, Costco and Amazon have been happy though getting my money and they work with the customer. I just bought a product online recently and due to their slow processing and the online manager telling me one thing but what I see written totally different, the product did not arrive on time. In fact, it is still in transit after 7 days. I called to cancel order as it is shipped UPS as I know it is possible due to tv issue stated earlier. They said they cannot do it and I can ship it back to them as long as I pay the cost. i cannot take to to the store as the store and online are different and not part of same system as Best Buy, Target and all other stores are. So basically I am stuck with an item I have no need for. Thanks for nothing… again. That’s what I get for giving a second chance.
I forgot to mention, about 4 days ago i ordered online for store pickup (even though I am told they are two different businesses as far as prices and records go) and was told to go there as my items were ready. Well, I arrive, wait in a log line, only to get to counter and they told me they would have to see if an item is still in stock as no one pulled it for me. Luckily it was but yet another item was supposed to be a 3D Blu ray and they had a dvd of movie for me instead. I guess it was hard for the person to see the major difference between a 3d blu Ray and a dvd cover. Yes, mistakes happen, but this was pretty sad.
UPDATE: Part of above included a blu ray which arrived damaged. I called the store to see if I can exchange it. No go. The store is not related to the
. Two separate businesses. I called
and they were reluctant on doing the exchange and pushed the time frame which they discovered I was well within. Then they said someone will call me to get it started and will take about 3 weeks to do. Hmm. Amazon would send out new disc immediately and I send them the bad one. 5 days total but i get good disc in a couple of days. Best Buy i would just change at store. Fry’s, i am still awaiting phone call after 3 days. Why do they make it so difficult for a customer who buys online to exchange something damaged? Frys is not customer oriented.

So many gadgets to see! There is always discount. I go there almost every week. Stuff could be better. Huge parking lot. Great selection of cameras!

Great selection from dvds, computers and tvs, as well as a lot of components, decent prices, but they will price match

Great staff, I got a great deal on a Microwave and tv for my new place! They have a pretty good DVD section too!

Ugh! They got me the wrong SD cards when I dutifully took my receipt to the cashier. But because he already rang up my card, I had to go wait in the return line, then take my green return receipt back through the cashier lines… a forty minute loop I had to endure because of their incompetence,
Who set up thus ridiculous disrespectful circle of frustration for the customer? Really?!
But there is a happy ending. I was so upset I not only returned the SD cards, I also returned a dash cam I bought for $ 150. I found the exact same camera at Costco for $ 79.
After being a 12 year customer of Fry’s, I will never return.

While they may have some of the best prices for electronics DO NOT HAVE A PROBLEM WHERE YOU NEED TO CALL CUSTOMER SERVICE. The FIRST time I called after being on hold for 15 minutes, the rep was rude, combative and ultimately hung up on me. The second call, after a 10 wait time, I ask to speak to a supervisor… which took another 5 minutes for them to FIND. Really there is no one in charge in the vicinity?
Finally spoke to a manager who informed me that if a Rep has an issue and «dumps» the call into the manager que and the manager is not available it just drops the call. Key words… dump and drop. I was not informed that the call was being transferred to a supervisor, if that is what really happened.
I was satisfied witht he information and help I received from Mathew the manager, but it shouldn’t have had to get that far.

I think this is might be the biggest tip I have ever written on Unilocal.
Fry’s accepts prices matching with internet price which is Amazon.
The staffs are very nice and helpful (there was one guy acted like he hated his job but it didn’t ruin my perspective about Fry’s.)
The regular prices there are already cheaper than any store, yet checking the product’s price on Amazon might save you from $ 5-​$ 10. Make sure the products are Prime and sold by Amazon. Not bullshit prices from Ebay or others.
Great place to shop for electronic needs!

Went in to exchange a tv this morning and the girl who helped us was so rude! She must really hate her job to be so ignorant to customers. Based on the other reviews sounds like they need a whole new crew! The only reason they even get 2 stars is usually things are really cheap, but horrible store layout.

They said they fixed out Samsung Printer 288 (and had it for two months). We just got it back to the office, plugged it in and It’s not fixed. Says it still needs a new Image unit and flashing RED. I have been on hold now for 19:40 minutes. I finally got a live person and she’s transferring me to their Service Manager. I am back on hold… Jeff is on the phone with me now. He states that the Image Unit was never part of our contract for them to fix. (I must say that this is the second time they have fixed it too). Never one phone call, never any communication … I asked him to look up our unit and SR #. (Since it’s been in there twice)
He said their is conflicting language in the work orders and that a drum and image unit was replaced prior to this, BUT IT REALLY WASN’T. HE SAID THIS… JEFF, jeff, jeff… Now off to Staples ! What a total scam

I came here for buying a turntable record player what I already did a lot of online research. Fry’s did carry the brand and model I do prefer but when I asked to listen to the machine sound quality I got reject by the salesman. This is too bad as I wanted to buy this machine before I came. The attitude of the sales person I deal with today was totally not acceptable. I know Fry’s won’t exist in the market place too long. Not customer oriented at all. I walked away and won’t never come here again.

Fry’s is one of those stores upon which visiting it is a genuine experience. They lay out a huge amount of technological items on one humungous floor, which has a suave eye texture to boot. It is a geek version of a kid in a candy store. This suburban location still manages to be accessible by way of local public transit from Portland.
I walked into it after going through a big parking lot and this Fry’s was oddly enough hidden for a large department store. For a computer class I am taking, I was interested in purchasing Windows 7, which on a retail disc, is rather uncommon. There are games, huge televisions, and all kinds of nice products and toys. The salespeople helped me find the disc I wanted. I should have gotten lost and played around more.
There is a modest café and some refreshments near the register. Fry’s has some of the most remarkable impulse purchases possible, since even the most seemingly inconsequential electrical component can lead to a long time of bliss. One cheap pair of headphones leads to a lot learned. Unfortunately, some of the products are overpriced compared to online, though deals are easy to find in their frequent newspaper ads.
The Fry’s in Wilsonville manages to prove itself a contributor to technology in the Portland area.

I detest Fry’s and it has nothing to do with the selection.
I have purchased many items here, in fact, it’s a great place to find anything computer-​related — unfortunately the downside is that the protection they use to safeguard you borders on extreme.
Not everyone is going to be like me. You may not be offended when you get carded for things. I personally, do. I feel as if someone is calling me a liar because I could be misrepresenting something, be it age, or identity or a credit card. As an honest person I’ve always had a grudge against companies or individuals that seem to arbitrarily decide who gets filtered for extra verification, or a bag search — etc.
Fry’s doesn’t discriminate — everyone is a potential thief to them and it clearly shows.
Here is an example from a computer purchase this year.
I walk in with my family to get a computer. I settle on one. The salesman takes down my info and hands me a slip of paper (not a computer) and tells me to head to the front.
I still have shopping to do.
I notice the sales guy is actually following me from section to section. It’s not like one or two aisles, it’s anywhere I managed to go.
Maybe he was bored?
Anyway, after grabbing a few more things I head to the checkout. When I’m called up I hand over the slip, and to no surprise, there is the salesman on the other side of the counter with the cashier punching in some numbers (maybe he wanted to make sure he got credit for the sale?) and then he takes off.
After pleasantries and such it’s time to whip out the card and pay for it. So, out comes the debit card and I look for a place to slide it. Nope, it doesn’t work that way, it’s just a pin pad, I have to hand it over. Wait, what’s this, you’d like to see my ID?
I inform the gentleman that this is a debit transaction and I’m using the pin pad. He didn’t care, said it was company policy. Um… no, that sounds like a pretty selective policy, but ok. After I hand him my ID he says I can go ahead and enter my PIN. I said «No, that’s OK. Let’s just run this as credit. You’ve managed to card me, we may as well just finish the transaction like that».
He didn’t understand. I explained to him that I expect to be carded for credit card transaction because it requires a signature. PIN-​based debit transactions do not, because… um…that’s what a PIN is for.
So, he got his manager over. She didn’t understand why I’d want to do that, but I didn’t care. I was already offended the sales guy had followed me around a HUGE store, and then I was being carded for a debit transaction, so I was adamant that this would be a POS credit card processing transaction in all its glory… maybe I was being stubborn.
Ok, done. Signed and I have my stuff. Now, it’s down the familiar corridor to the exit. Listen, I know what’s ahead. I’ve been here many times, and you know what? I didn’t give the TWO people (yes, not the customary one person) checking bags and receipts at the exit a hard time. It’s fine. Last line of defense against thieves, got it.
Everything matched up and we were allowed to move past the third stage of security and into the parking lot. Such a relief after the TSA-​like experience of shopping at Fry’s for the last time.
It really blows that these measures are necessary, and while I understand that theft or «shrink» is a huge problem in the electronic retail industry — something has to give. You already have that place wired like a casino and everything of value is stuck behind vault-​like cages that can only be opened by the «pit boss»; at some point you’re just alienating the customers and offering a miserable experience.
Look at Best Buy. They might have a person check your receipt at the door, but at least it feels friendly. Costco, same thing.

Wish I could give this place a negative star. My advice is just pass this place like a bad habit and save your money. This place is not worthed. They do not honor their price match policy. We were in the market to buy iPads and an iPhone but instead the DB abysmal «manager» was being condescending and rude.
While he should do his job and call the nearest Target to price check, he said «oh we can’t sell it for that price. Why don’t you guys drive there to buy it there instead? I refuse to sell it to you at that price.» Wow. Now I know why this Frys was empty on a Friday. The general manager should put their employees in REAL customer service training and let them know that it’s the consumer that keeps them in business. Frys, you are dead to me… and I live close to one. I’ll take my business elsewhere where I am welcome.

This place is HUGE and just off the I-​5 which makes it quite convenient. There is a lot of parking and the place is huge like warehouse huge. It has all of your electronic needs and they price match. At least they did for a time, I don’t know if they still do. They do have good deals and whatever you’re looking for, you’re likely to find it here. Looking for a car stereo? No problem. Laptop? TV? Miscellaneous parts and pieces for your computer? Yep.
I feel like they should have a map posted by the entrance. It would save time from having to walk up and down the aisles or hunting down and snagging a sales rep. The sales reps are everywhere! When you’re looking for one, they’re no where to be found.
The place itself is confusing. We were here recently for CDs and CD sleeves. Did you know there are two sections in the store where these are located but one section has a wider variety of CDs and sleeves than the other. Why is this? Why can’t I have ALL of my options in one place? We came here because there was a deal on CDs. 100 CDs for $ 10.99. It’s usually $ 19.99. Great deal, right? Well… the CDs on sell were in the second, more extensive section. If we had not come here for this, we wouldn’t have known the better. That’s on purpose, isn’t it?!
Once you are done, head to the front of the store and join a snaking line through snacks and more little gadgets until you reach a long line of cashiers. On busier days, there is a person at the start of the line to direct you to an open cashier otherwise, look for the green light (and sometimes hand-​waving cashier). You don’t want to be the one to hold up the line. Hang on to the receipt because they are going to review it before you exit. If you’re in need of a snack and/​or beverage, there is a café at the front of the store. If you’re not in the mood for more human interaction, there is a vending machine for your beveraging needs.

This Fry’s, it’s VERY clear that anyone that remembers «Incredible Universe» would know that that’s what this store was before it became a Fry’s.
We came looking for a desktop computer, and ended up buying a few other things as well, this store has everything!
The customer service here is very good, very easy to find a salesperson if you have questions, or looking for something or whatever and they are very helpful.
If your looking for ANYTHING electronics or other items, most likely they will have it,

God this place is huge. And from what I could tell, based on no particular layout and possessing no discernible order. So good luck. Aisle after aisle of stuff — all kinds of stuff. Electronics, computer stuff, toys, lingerie? One aisle claimed to house pet items — yet there was not one to be found. Did they move the stuff and not the sign? I didn’t bother to look into it.
So you probably will speed a lot of time looking for what you want — I suggest you ask first. As crazy as home depot makes me, at least it makes sense… for the most part. This place is ridiculous.
And it’s kind of out there for me — a drive. The parking lot is huge but the whole center is god awful ugly and super confusing. Thank god I had a navigator who knew the area. So that pretty much covers the worst of it.
On the positive, they have a lot of cool and necessary shit. And most of it is pretty darn cheap. And there’s quite a lot of staff who seem to be really nice. I forget the name of my dude, but he was so very helpful in finding the right size sd card and making certain it could be used in my phone (i’m still kinda new to the smart phone crap). He spent a good 10 minutes helping me, the mensch!
I also got a USB wireless adapter for like $ 10, a cool magnifying glass with pinchers on both sides — for making jewelry (dunno what they use them for) for $ 6, and the card was quite a bit cheaper than best buy.
There is also a bakery with sandwiches and snacks to pass your shopping time and hunger pangs. A bit confusing again trying to find the exit and pay area… But it’s kind of a fun trip — at most twice a year, and if you have the time and patience. Some awesome deals to be had here… and excellent customer service from my experience.