Best Western Wilsonville Inn & Suites

Our vehicle broke down in Wilsonville, OR. The Auto repair shop had to order parts and we had to get accommodations for three days. BUMMER!
The first place we checked out was dis-​GUST-​ing!!!
The second place, BEST WESTERN WILSONVILLE INN & SUITES, was FAN-​TAS-​TIC!!!
Extra, Extra Friendly staff, super-​cute & spacious rooms, nice amenities, Indoor pool and jacuzzi, laundry room, gym AND breakfast included with their oh-​so reasonable rates made for such a pleasant stay. (Tip: get up EARLY for breakfast, front desk tends to get SLAMMED with folks checking out — from 8:30am on.)
The Pizza joint and The Fancy restaurant just across the street were both very good and convenient — being that we were without transportation. There are a variety of great restaurants and an ice cream shop within walking distance, as well. Wilsonville is just a hop skip and a jump away from Portland. We went sightseeing there after our vehicle was repaired.
The guy in charge, MIKE, was kind and thoughtful. We enjoyed our stay here so much, we ended up staying an extra day. You guys are the best!!! Thanks for EVERYTHING! We WILL be back. Save us one of the JACUZZI ROOMS!!!

We were pleasantly surprised by this place. The price was reasonable, the room was spacious and clean, the bathroom was nice (with good water pressure in the shower), and the breakfast was very good. It was a little far from the attractions that we were here to see in Portland, but the drive was not bad, as it was all highway.

I needed a place where my guest could stay while they visited me. This best western is great! I was helped with all my needs pronto. Very clean inside the rooms and up to date. The included breakfast is nice too with options on options to choose from. My guest enjoyed everything about this hotel, I recommend this place!

Yes, as one reviewer noted, a bit parsimonious with the coffee. What’s with the single cup when I booked a room with two adults?
This is the typical Best Western experience, on the lower end.
Real complaints with this hotel?
1) The heating unit in the room was very noisy;
2) The ironing board takes up just enough space in the tight closet that it is impossible to spread out the luggage rack there; and
3) The volume of people moving through the buffet breakfast woefully overwhelmed the staff.
The staff was nice, but this was not at all near the chain’s best hotel. Inexpensive, though.

Great Value. I stayed here for one night so as to be ready for a meeting the next day.
Friendly welcome at front desk. Warm cookies available but I abstained. Nice room, modern touches, though TV seemed all SD — No HD. Good Internet (THANK YOU!) so I could get emails and gotomeetings done. Quite room at back of Hotel. Hot breakfast (a little salty) to kick off the new day and off to my meetings. As I said, great value and an enjoyable stay. Will visit again of need arises

One cup off coffee for two people. No tissues left in bathroom. Hotel was empty and he would not move us from the room that has the elevator on one side and the highway out the window. Said we booked through Orbitz and should have gone direct. Best Western punishes you for using Orbitz. Beware of this practice and the highway noise is loud in the morning. Woke to motorcycles and big rigs at 6am. Luckily this was a one night and passing through stay. Lastly, wifi is in a dead zone behind the elevator!

This hotel changed my mind about Best Westerns. I had one really bad experience and one in Baltimore, but this one was really good. While a bit out dated from a modern style perspective, the room was extremely comfortable and bigger than most I’ve stayed in, all for a very good price. The staff was friendly and fun. A very good experience overall.

Love the customer service at the desk. With a family emergency, we needed to change reservations often and the staff easily accommodated our requests. The room was spacious, light in the bathroom was weird but overall very nice room! We used the hot tub and found it clean.
The breakfast food is average at best. In room coffee is not great, worth it to go to the breakfast area for coffee.
We would stay again. Book directly with the hotel for the best pricing and service.

My hotel experience here was really good. The pool/​hot tub were clean and it was empty every time I went. The gym room was also very clean –there is a television, restroom and five work out machines. The room itself was nice, too. It was very organized and the next day when the staff came to clean, they did an amazing job. The free breakfast isn’t amazing but it isn’t horrible either –besides, what can you expect if it’s free?
Good experience. If I came back to wilsonville, I would be happy to stay here again.

Stayed here four nights while attending family wedding in nearby Charbonneau. Our group had three rooms and everything was in good condition. Rooms are clean, spacious and very comfortable. Hotel is just off I-​5, but room was quiet and location is great. Very good breakfast with eggs, waffle maker, biscuits and gravy, cereals, yogurt and fruit included. Small heated indoor pool and spa were very nice. Exercise room well equipped for hotel this size. Staff pleasant and helpful.

Yes, I’ve been traveling in style, lately, haven’t I? But lately, I’ve been running around doing a bunch of stuff for others (Iike putting together a baby shower in Portland, Oregon from San Jose, California) and since I’m not spending much time in the hotel rooms, my needs are pretty simple — cleanliness, convenience, comfortable bed. The Best Western Wilsonville Inn & Suites fit the bill. It is rated a half a star higher in hotel class than La Quinta Inn (
), but I would give La Quinta a slight edge in quality of the continental breakfast and ventilation system. I would be happy to stay at the Best Western again, though. Perhaps I would have time to jump into the nice-​looking indoor pool next time!

Lobby desperately needed a good cleaning. There was stuff all over the floor from the front door all the way down to the hallway. The lobby was as far as we got.

Good place to retire out after a long travel. Rooms are clean, beds are comfy, Dog friendly hotel; our German shepherd dog loved it and customer service is awesome.
We stayed here twice once when we were on our road trip to Canada, and while coming back too we stayed here.
I will like to specially thank Rebecca who sent me my purse (i had forgotten it in my room) back on priority mail. I realized I had forgotten it once I reached far from the hotel. And since I couldn’t go back and collect it, these guys agreed to send it to me by overnight post. And even gave me a tracking number quickly. The package reached me in a day at my home in California. Everything was intact nothing was missing.
This is really good customer service. Thanks guys!

A few minor problems, but the room and sheets were clean.
The toilet was plugged. We were offered a plunger (or a different room) since the maintenance guy was not on duty.
The carpet was slightly loose.
The breakfast was «simple».
So, –1 star overall from a baseline of 3 stars. We are unsure if we’d return again.

Stayed here for 2 nights on the way to and from vancouver. The room was clean and roomy. Cleanliness is major for me; the beds were comfy as well. Would definitely stay here again if given the opportunity. The wi-​fi was fast, and they had the food network channel (my favorite channel of all time). For under $ 100, it’s well worth the 5 stars.

First off, we were in the area for a sports tournament and had to stay at an affiliated hotel. The rooms were clean and adequate. We had problems in 3 rooms with toilets getting clogged. At late night, there is only one person working and he/​she cannot leave the front desk area. The solution, the guests are given a plunger.
Breakfast each morning is out by 0600. Coffee is out ²⁴⁄₇. There are many places to eat close by as well as a brand new Fred Meyer right down the road. Two gas stations are also within 2 minutes drive.

***Now called Wilsonville Inn & Suites***
When this was the Phoenix Inn & Suites was its hey days. Since then it’s gone down hill. Granted this isn’t a coackroach infested nor stuck with the smell of smoke but for $ 70 a night plus tax its not worth it.
When I booked they failed to tell me they were undergoing construction (later I was told it’s been ongoing for a year). I pulled up and there was scaffolding in the front and huge garbage dumpster to greet me and trash literally everywhere. I will say there was some very strong winds that day and could of been worse due to that.
Though the front staff were friendly they were exactly helpful.
My room 305 at first seemed fine till you notice the details. Wallpaper literally falling off and the fix they did was putting thumbtacts to keep it up. Moderately clean till you look at the back of the night stand as big as a orange. The bathroom bath looked like some punched the backing. After a long night in Portland I wanted to take a hot bath only to be highly disappointed by the lack of hot water. I’m not saying that it didn’t last but rather it was non existant. It was luke warm and stayed there which is fine for a hot day but not for winter.
If you’re reading this cause your staying in Wilsonville, move on to the next hotel in the list.