PODS

If there was a way for me to give this «business» zero stars I would. Waited 3 weeks to get our Pod from Chicago to Boston because apparently All of the truckers take a week long vacation during the 4^th of July. Ok fine. Our bad luck.
The pod was supposed to be delivered to Wilmington on the 13^th, right in the middle of our honeymoon. So they were going to store it for us and deliver it on the 21^st. But then the day we are supposed to get the pod finally the jokers up in Wilmington claim the thing didn’t arrive to their facility until early that morning (over a week late!), so they had to schedule other people’s deliveries in front of ours, so we have to wait.
Meanwhile we scheduled movers to help us unpack the pod, so they are currently sitting around on our dime because the idiots that «run» this company can’t manage to get a large box from Chicago to Boston in THREE EFFING WEEKS.
We would have been better off sending the thing by post office.

They LIE! Called 3 times to plan my move x-​country. Got details on the first calls and then when I went to book it… they «could not guarantee» the size I needed would be available for the date I requesed. Could not guarantee it? They would call me a few days before they said… how can one plan ahead like that??? And why in the 1^st two calls was it available and then when I went to book it was not guaranteed??? But I could opt for the bigger one… for the BIGGER price. Very odd business practices… they did nothing to work with me or make me understand how they run a business with such conditions… I am a bit shocked actually.

Very disappointing. Are claiming we scheduled retrieval of the units for one week after closing on our home — a date we’ve known for 3 months. Explaining the urgency only gets back, «your situation is now up for review. We should be looking at it within 72 hours.» That’s nice, but we need pickup in 48 hours. Customer service agents are unflinching, incapable of doing anything more than the script — even when the error is on them.
I gave one star because the units were clean.