National Tire & Battery

New in town and this is the worst NTB I’ve ever been too. Extremely slow service and re-​work is a common issue! I’m not sure what’s takes them so long other than experience. The Service Mgrs are forcing themselves to be kind and quickly become confrontational when questioned on service. Spend your money elsewhere until they change management!

So… Needed new tires and had a free day yesterday to get this done. Got there at 2:45 and did not leave till 6:25. They had three out of the 4 tires in stock but said they could get me the 4^th from the other location. Should take no more than 2 hours. The rep on the other line «forgot» that my gal was holding:(it took close to 35 min to establish that the tire was there and someone would go and get it. Still… In for a penny in for a pound. I decided to just get this torture over with… Was 500 $ less then the dealership!
We were all prisoners to the process but one customer was rude and kept giving «Kristen» a hard time! I would have only given this place 1 star but Kristen was awesome. She kept everyone in the loop as to where we all stood, was pleasant in the face of rudeness… Just kept her composer the entire time (and you figure I spent half her work day there so I would know;). It was like having a show… But that girl never cracked under pressure. NOW as for the rest of this place! One big zero… I tried to call my dealership from there to see if they had a spot open but no luck. I suffered thru it but will go back to my dealership … For those of you that need a place and the dealership is not for you then go to Paul Campenallas on Augustine Cut Off!!!

Worst customer service I have ever had to deal with. The manager lied to me multiple times and then proceeded to curse at me over the phone!!! AVOID AT ALL COST!!!

After my 2^nd flat tire this month due to pot holes… i decided to try NTB instead of going back to the dealership. Sunday .I walked into NTB the rep took all of my information down and ordered my tire. Turns out the cost of tire including labor was half of what i would have spent at Mercedes… GREAT! The tire was not in stock. we made appointment for today at 2:00 pm. I told the rep fine. lets do it. i will take off from work. The rep said she would call me before i came in… NO CALL. i went to my appointment at NTB. and once i checked in… i immediately knew something was wrong. After being checked in… i could see the reps scattering and after locating the service rep who helped me on Sunday, she proceeded to tell me that the tire was not there. a miscommunication. The tire will be here on Friday. I took off from work for this! There was no miscommunication on my part. i had the appointment. you didnt have the tire and now i wasted a vacation day on what! I told the service rep who helped me… no thanks I WILL NOT BE BACK ON FRIDAY FOR THAT TIRE… I WILL NEVER BE BACK AGAIN. What a waste of a day. I went back to the dealership… its obvious… as the cliché goes. YOU GET WHAT YOU PAY FOR! I spent the extra money. it was well worth it. NTB. never will i ever recommend you to anyone!

My husband and I are new to area and both our vehicles needed tires. We dropped off one car which took 3 hours then we dropped off the truck. We decided to wait because a snow storm was happening. We waited 4 hours and their staff was leaving because of the storm… Hello? I dont recommend them. They are too slow.

Dont go there. made mistake of buying tires there… took forever and people that work there are trashy with no class (at least the people I dealt with).

I work close to this service center but every time I try to use them I end up somewhere else. Today I wanted 2 tires to match the uniroyals I have on the front of my commuter car. NTB was listed on Uniroyal’s website as the closest dealer. I walked in and asked for the tires and was told without hesitation they can’t get them. I asked if they could order them and was told they don’t carry that size and can’t order them. I called West Goshen Auto Center and they told me they could have them installed any day next week. Don’t waste your time with NTB.

We dropped my mother-in-law’s car off on Saturday at 11:00. She had bought four hubcaps and put them in her back seat. She explained to Rachel that she wanted four new tires, an alignment, and to have the old hubcaps tossed and the new ones put on.
At 3:30 we got a call saying that the car was ready. When we arrived at the shop at 4:00 we immediately noticed that the old, broken hubcaps were put back on the car. Mind you, it’s been FOUR AND A HALF HOURS so far.
So she goes in and tells Rachel what happens. Rachel explains that she wrote the directions on the paper for the tech and that she even circled it. When she called the guy out to correct the problem, rather than taking RESPONSIBILITY for his MISTAKE, he honest to God said «Well you should have highlighted it.»
WHAT THE FU*K?
So then we had to wait for another half an hour for her car to be ready.
It was totally not Rachel’s fault and she was completely nice and helpful. But the techs they have working there are obviously slow as shit, incompetent, and incapable of accepting responsibility for their mistakes.
If she wasn’t going to get an apology from the tech then the least they could have done was given her a discount or coupon or something.

Friendly workers but a bit incompetent. They’ve blown appointments, forgotten to order parts, and not reset the tire pressure sensor they installed requiring multiple return trips. I’ve also seen then begin to close with a room full of people waiting on work that they’ve forgotten are even there. Prices are good and they have sales all the time but the crowds can be horrendous. Sloppy service with a smile.