Firestone Complete Auto Care

Went in for new tires and an oil change. The prices were good and the service was very professional. In particular, Bill was very helpful and friendly. Zero complaints.

Just got my Car back from FireStone. I had a check engine light Flashing. It was a spark plug and ignition coil Issue. Got charged 105 bucks for Diagnostic that was the intial fee. Wait till i am finish. Then they said i have to change 2 Ignition Coil. My car is 6 cyclinder. So they said they will charge each ignition coild 78 bucks. As far as i know Ignition Coil online or in Autozone cost 144.56 bucks for a pack of 6. I ended up changing only 2 as i need the car to be able to at least drive.
I ended up paying 334 buck and few cents just for a 2 out of 6 ignition coil.
The labor cost was 120 bucks for an hour to take a screw out and replace the ignition coil .
All in all, no customer satisfaction Guarantee.
Yes, only thing Guarantee is a total RIPOFF.
If i had an option in Unilocal to give no star i would actually give it.

Took my car here to get a simple tail light signal fixed. Took a bit long but the service guys were nice and the job was done well and at a great price. Would recommend coming here for small services for sure. Alignments must be their specialty. since i was sitting in waiting area for an hour mustve heard him try to sell 10 people alignment but hey, its his job. Dont be scared to go here.

I had the worst day on Saturday when my car battery died 45 minutes away from home, too far to reasonably ask a friend or family member to come jump me. After a frustrating call with Geico and a horrible incident involving a stranger, I decided to take matters into my own hands. Luckily I was in the land of commerce and I saw the Firestone across the busy street like an Oasis in the misty rain. After a quick game of frogger across 202, I found myself in the best hands I could possibly be in. Within a few minutes, they met me at my car, got my battery going and escorted me back to their store. Since this was the second time in the last month my battery died, I knew my baby needed a new one.
I didn’t have a long wait, and also didn’t mind since their customer area is quite comfy with a flat screen TV (showing HGTV!) and plenty of magazines. The gentlemen Ray and Britton were also kind enough to show me some other body issues with my car that would need to get fixed pronto and in doing so, may have saved my life. You honestly can’t put a price on that sort of service, but even when I went to check out, the cost was exactly what I thought it would be in my mind.
In a situation that started out so awful, their customer service and overall kindness made me feel so much better about the whole mess. I only wished I lived closer so I could go back for my other car repair and upkeep.