The Champagne Lodge & Luxury Suites

DON’T TAKE YOUR SPOUSE HERE!!! It was a nightmare. My husband wanted to go here because we been here before for are anniversary. The first time we went it was ok, we had a good time. And that was about 6 or 7 years ago, but this time was bad. The rooms was smaller. The bed was hard and the sheets was itchy, it felt like they wash them with towels. The jacuzzi barely blow enough pressure with the jets. You could hardly fell them. On top of that the toilet end up getting stop up on the first use. It was are 10^th year wedding anniversary & it was ruin. I couldn’t sleep that night so we left about 6:30 that morning instead of cheak out time, which is 11am. Went home to my comfortable king bed and slept like a baby. I would love to give them a 0 star!!! Never going here again!!! Thanks champagne lounge

I was in need of a hotel last minute because an apartment I was in the process of renting was not going to be ready until very late that next day.
I would be remiss if I did not say that I knew nothing about this hotel and did no research prior to booking the room on
. It did have high ratings and the asking price for 1 night was very affordable –what could go wrong?
I arrived 6PM on 06/​16/​2016 from Midway I had 5 bags of stuff to carry. The 1 of 2 ladies checked me in. The younger lady was nice but not so much with the older lady. She seemed annoyed at the fact that I did not direct my cab driver to deliver my bags to wherever my room was and that I had to leave them in the lobby. It took me a minute to disarm her and develop a solution. She obliged and I thanked her for «her flexibility». She did later admit that she was having a bad night. Her service level improved thereafter and she turned out to be sweet.
That was the extent of any sour experience I had during my stay.
When I went into the room after being guided by a very helpful map that was laminated, in color and had my room circled for extra convenience; I was astonished. Room 129 was clean, up to date and luxurious. It had a steam shower, hot tub, large bed, faux fireplace that has the option for heat, large seating area, wet bar sink, bidet, toilet, desk with chair, TV with basic cable and free wifi. The night was incredible especially with the room to myself. It was quiet and seemed safe and not having windows was appreciated as no sunlight interrupted my sleep. When I went to buy a beverage from the front desk it was nice to not overcharged like I normally would be in a hotel. I did notice all of the other drink options available and from Champagne to Rumchata and more!
The tub was clean and cared for as it showed during its operation. Jetted tubs have the tendency to hold bacteria from previous uses (i.e. a nail salon). I used the bidet in the bathroom for the first time in my life and have to say what a cleansing experience!
The next morning I awoke to beautifully manicured landscaping and clean grounds. I enjoyed the steam shower before my actual shower that consisted of multi-​directional shower heads and misters above. The detailed guide reviewed how to operate the steam shower, jetted tub and fireplace. This was highly appreciated as it protects the hotel from damage to their equipment. The room had superior safety features such as fire sprinklers in and out of shower stall and sleeping area, a hardwired smoke and heat detector along with a fire alarm pull station by the door and a horn strobe to signal a fire emergency. The manager and I worked out a deal with late check out. I did have to pay $ 15/​hour (listed in the hotel guide in the desk drawer) which was better than having to buy the room again. During my late check out I took advantage of the light continental breakfast (bagels, cereal, juice, coffee, pop tarts, etc) and the business center where I could print some items of importance off of the in house computer.
All in all I highly recommend this place! This luxurious getaway is meant for honeymooning couples but it works very well for the stressed last minute traveler.
As a suggestion it would be nice to see a luggage trolly for those few instances when people check in and out with a lot of bags.

We really enjoyed our time here. Nice shower and Jacuzzi. Friendly staff. The only annoying problem which i didn’t give 5 stars is: The A/​C blows right into your head when you’re sleeping and there was no way to block that air conditioning canal without turning the whole A/​C off.

This place is amazing from the friendly staff, to the luxurious suites they have to offer! So much better and more modern than the sybaris!

My Husband took us here for a night away and for it to be on groupon should be the only time anyone should want to pay for this place. They do photo copy your Drivers License and Credit/​Debit Card. (Make sure when checking out they shred it in front of you because they say they do it every 40 days) When He First open the door I thought it was nice but it didn’t smell clean or the feeling you should get of wow. Although it was peaceful I wouldn’t spend a night there again. When I took my shoes off to relax and walked to the bathroom back to the Jacuzzi my feet were black. When my husband used the steam shower and you see the steam arise the glass was poorly cleaned you can see the spots that weren’t. The pillows were so uncomfortable hard like if they wash them and dry them and reuse them. The chair that’s in the desk was literally worn out when I sat down felt like I fell through. Only two napkins one used role of toilet paper. The worst part was catching bacteria infection when I had a bathing suit on in the Jacuzzi. Sybaris way better and awesomely sanitized. Do not go here.

Came here with my fiancé for our 3-​year anniversary vacation, and calling the experience «perfect» would be a poorly-​crafted understatement. The team of ladies at the front desk were very friendly and accommodating, and our room itself was immaculate. We were the most impressed with the size of the hot tub, as well as the steam/​sauna/​shower combo that was also included in our room. A wonderful place to go to celebrate any occasion, or just to get away!

Be sure to read ALL of the reviews; there is a clear theme of poor facilities and bad customer service. We had a sour experience with the front desk, manager and a message therapist, who was caught in a lie (e.g. she said she called at our appt. time but didn’t). In short, our experience echos much of what has been said. As such, I would not recommend this establishment — it is nothing like what the photos portray. And given our experience, I would not be surprised if the positive reviews were «planted».

This place is similar to the Sybaris. The décor is modern but the pool suite pales in comparison to Sybaris’ pool chalet. Major bummer. The pool water was green the whole time for no apparant reason. I’ve been itchy the whole time I’ve been here and my eye feels weird after sleeping in the bed. Only giving 2 stars because the décor is very nice.

Dont ever go here. I just got hang up by the manager. I originally book for 1 day for spa, i just got call saying the spa is closed on wednesday (which does not say on website). So i paid extra 150 for swimming pool, and i explained my situation to the manager and asked for free early check-​in. Which i dont mind if they say no… But the manager was way rude and did not care jack sh1t about customer, tried to charge me $ 90. I requested for cancellation the reservation, she did and she hang up on me just like that. This place has no responsibilty. Do not go here

Please read the reviews for this company and PAY attention. The manager’s name, Ron Shimony, and his employees have been mentioned MULTIPLE times for a reason. If more than one person is saying these things, its true! Stay away and take your spouse somewhere much classier.
We checked in 2÷10÷16 @ about 7pm dropped our things off and headed out to dinner and iPic. After returning, We ended up checking out at midnight due to the following reasons.
1. The steam room worked for all of 5 minutes and did not work afterwards. After attempting to get the steam room to work again, we noticed hair in the steam room (which I did take a picture of).
2. The water pressure was so poor, after waiting almost 2 hours, the jacuzzi still did not have enough water to cover the jets and allow us to turn it on. So we exed that plan also.
3. One of the hugest issues next to seeing someone else’s hair in the steam room was that you all have open wires hanging out the wall (which I also took a picture of). This room can fill up with steam at anytime and there is a jacuzzi in the room, how is it even remotely safe to have open electrical wires hanging out of the wall?
4. We called the front desk for at least 30 minutes to list our complaints and attempt to stay at the property till the morning, but we got no answer. The phone just kept ringing each time we called. Which was also disappointing. It could have been an emergency or something serious. The heat could have gone out, the exposed electrical wiring could have sparked a small fire, the list goes on, but the front desk did not answer the phone.
5. When we decided to check out, the lady (an African American woman, I did not get her name, stated that she had been busy, but she hadnt heard the phone ring at all. When I assured her that my wife and I had called multiple times, she continued to tell me that the phone did not ring. I know for a fact that there is a way that you all can trace calls from rooms and calls received at your front desk. I would like this matter looked into also, it is definitely a safety issue if guests can not get through to the front desk when calling for 30 mins or more. Our room number was 101.
When we did call to speak with the manager the next day (due to his rude email about me having «fun» with my wife, as he put it), the front desk lady hung up on us and placed the phone off the hook. Subsequently, we had to return in person. The entire ordeal ended with the sheriff’s department being called. STAY AWAY FROM THIS BUSINESS. READ THE REVIEWS and use better judgement than I did.

This place is phenomenal! Love the atmosphere love the groupon price too.
The room is amazing. It’s a king size bed with no windows so guarantees privacy. The bed was so comfortable.
There is a jacuzzi tub and a steam shower in the room. Which are great. So romantic. Loved the lighting and the fireplace.
You get a bottle of champagne with our reservation. Very tasty bottle.
Want a get away and enjoy some alone time with your honey. This is the place to go.

My girlfriend and I stayed here. It was overall a great experience. The room was clean, good customer service, the shower and jacuzzi were awesome. The staff was very friendly. The only downfall is that room 313 has a broken door so it lets the cold air in and the steam room wasn’t working properly. Other than that, we enjoyed our stay and had great time.

They are so full of shit regarding the membership fee they say the 25.00 is good for a year I went in april of this year and again yesterday the pricks are still saying I have to pay the 25.00 again. which is a no win situation because if I didn’t agree I would lose the non refundable money I paid to buy the room. .so fuck you Ron

Very beautiful and tasteful. Clean. Clean. Clean. Safe too!!! Of course all this would be even better with a significant other, but I’m comfy and happy! Executive suite whirlpool big enough for 4. The steam shower was amazing. Only reason for 4 stars instead of 5 was hard bed and hard pillows. Oh and you can hear water running to other rooms all night but hard to fix that.

The Champagne Lodge is absolutely amazing. Everything about the place was a fantastic experience from start, to finsh. From the professional and friendly staff, to the exceptional suite that we stayed in.
I would highly recommend the Champagne Lodge for a rewarding and extremely relaxing experience.
I drove almost 50 miles to get here, and I will gladly drive it again for another mini get away.
Stay here… I promise you won’t regret it!

My wife and I stayed here in September 2015. I found these guys on Hot Wire while searching for a 4 night stay in the Willowbrook/​Burr Ridge IL area visiting friends and family. The price seemed reasonable for the offering ($ 104 a night for a «luxury» suite) Beware– the pictures on the website are misleading to how the place actually looks.
Let me say that this place is fine for a one night rendezvous with your wife, but don’t stay here longer than that. They tout themselves as a «Club», similar to a Sybaris, but at 2^nd rate quality. The establishment is about 8 years old and it appears they haven’t done anything to the rooms since they opened. The outside is impeccable– excellent landscaping with cool lighting at night to attract your attention form the highway, but they haven’t spent the same money on inside upkeep. The Lobby is also nice– they sell an assortment of champagne, alcohol, etc for your «stay». They also offer a «continental breakfast» daily in the lobby which isn’t too bad, but there’s nowhere to sit in the lobby– you have to take it back to your room.
The room we were in was small. It had a hot tub and steam shower taking up the majority of the room. No where else to sit except for one chair that sunk 12″ when you sat in it. The bed was small (Not quite Queen size). Pillows were like pancakes.(and it took 2 days to get 2 extra pillows) The room had paint chipping in the corners and on some areas of the walls as well as in the bathroom. (probably from the steam shower) They tried to patch/​paint over it, but not very well. There are no windows (they’re boarded up from the outside– but not tacky) The lighting on the inside– very dim. (Again– nice for that rendezvous) The wifi DOES NOT WORK in room. I was told I had to reboot my Iphone and then it would recognize the network, but that didn’t work. The Wifi worked in the lobby. The owner told me it was a Comcast problem (and they did have Comcast out when I was there– but not for the wifi)
I will give kudos to the cleaning staff. Our room was made up every morning, the bed made, fresh towels and shampoo, etc. BUT the floors were dirty (tile floors) and haven’t seen a mop for awhile. (I spilled some water and wiped it up with a towel– came up black on the towel.) It was also dusty in corners, on top of areas, etc. The staff overall were pleasant, but not over accommodating– a little stand-​offish.
If you need a place to stay more than one night, I would look to the Extended Stay or La Quinta. Cheaper and probably a notch above in quality– but at least you know what you’re getting. (They don’t pass themselves off as «luxury») *What was really hilarious were the 4 business men I saw checking out one morning– lol. (at least I hope they were businessmen– they were dressed like it) They must have purchased the Hotwire deal, too.

The experience here was wonderful! The customer service before and after we arrived was great from management! The manager Ron was very kind and attentive to our needs! The suite was amazing and clean! I will definitely be back! I just was to thank Ron and his staff for making my one year anniversary unforgettable!
Mr. & Mrs. Collins

This place is amazing. The rooms are beautiful and very comfortable. Everything was clean and the complementary items were above standard; they supply with Bath & Body Works soaps and hair products. The steam shower is wonderful after a long day exploring the city; the jacuzzi tub has more than enough room to lay and relax.
The room didn’t have any windows, but that made it easier to relax and lounge all day without any worry.
The staff, Jen and Ron, were beyond amazing and accommodating, they were so friendly and genuinely happy to have us as their guests.

I booked this place for our 5 year anniversary. The moment I pulled up I started to get nervous about what I just booked due to the neon strobe lights that greeted us as we pulled in. Once in the room I felt like we were staying in the coolest shoebox the world had to offer. The fireplace was right over the jacuzzi, which I found to be an exceptionally stupid set up. The shower/​steam room was probably my favorite part of the room. The fact that there were no windows was only slightly creepy. If you’re going to book a room here I highly recommend spending the extra money for any suite larger then the standard rooms.

You’re better off springing for a fancy regular hotel room.
My lady and I were looking for a getaway from the city, so we booked a room here. Strangely, there’s a one-​time «membership fee,» which seems like a straight-​up cash grab.
As we entered our room, a large whirlpool tub dominated the entryway. It was next to a sauna/​steam shower with glass walls. There are no windows in the rooms, so when the lights are off, it’s pitch black.
The place felt seedy. The sheets were rough (thread count of, like, seven, tops — slightly softer than burlap), the bed was rigid, the pillows were cheap and flat.
The toilet paper was rough, like crêpe paper. Perhaps the bidet is a better option.
As a bonus, there was a random sunflower seed just lying on the bathroom floor. Free snack?
The sounds of the nearby freeway are audible from your room.
My girl remarked that the entire «lodge» layout looked just like The Others’ village from Lost.
Sure, it’s cool to think Champagne Lodge is a super-​romantic place to rekindle your relationship. But it’s really just a Motel 6 with a fancier shower and a whirlpool.