AT&T Authorized Retailer

The manager Mathew and his sales associates at this location are nothing short of exellent! They catered to my every need and made sure that all my questions were answered before I left. I walked into the store looking for a new iPhone and iPad for my business, and received premium customer service from the moment I walked into the door. I had no idea this location did home security or Direct TV services either, but everyone shared their knowledge on all of the great features each one had to offer. I have visited many stores before this and have never felt more welcome than how I felt at this location. I have all my information on my new device and am very pleased with the equipment. It’s nice knowing that there’s still great customer service in retail. I look forward to going into this AT&T store again.
— Bob S.

Why didn’t I pay attention to the bad ratings I read about the people who work at this location? I ordered an IPhone6S before a trip assured how easy it would b to just come and pick it up today. Well, it took more than 2 ½ hours (yes, I had lots of photos but the guy I ordered it from knew all that and they can download from any wifi). And then they planned to have me leave with a battery about 20% charged (I got there about 11:00am and had no way to charge it for the rest of the day). About 30 minutes before I was finally able to leave I asked the manager «Mathew» if he would please charge it for me?
After asking if I had a car charger (no or why would I have asked?) he plugged it in and it hardly charged at all. When I mentioned that my husband’s IPhone6 charges quickly, he said something like «yea, but this cord is just plugged into a multiple extension cord with my modem and computer, etc». OK well, how about offering the customer something else? Take it in the back room, maybe? He just said «well they just come with a little charge on them». Is this good customer service? I’ll not return and cannot recommend this place

I can’t speak to the reviews from 2013, and 2014, but I had a wonderful experience when I went in last week. The store manager Mathew was pleasant, and extremely helpful. He understood what I needed, and made sure to make it into a reality. I would absolutely suggest this location for anyone looking for a hassle-​free AT&T experience.

I went in looking to buy a new phone today. Both staff members were with customers, which is fine. But I wasn’t acknowledged. Okay, they’re busy, I get it. When one of the employees finished with a customer and was ready to take the woman in front of me, she didn’t say anything about sorry for the wait, I’ll be with you after this customer– nothing. I waited fifteen minutes with no acknowledgment of my presence. I’m giving two stars because my father had a good experience the week before.
Next time I’ll go to the store in Darien– will not be wasting my time at the «authorized retailer».

** Update: I called the manager. He didn’t care **
Go to the AT&T Corporate Store down the street.
This place is a total scam with terrible customer service. My wife went in to get a new phone when hers broke.
The person helping her kept telling her why she could not access the account and get a new phone. Ok, so they were just doing their job right? Well, in the end, I called AT&T and (a) it took 2 minutes to fix ALL of the problems and (b) they told me all of the store had to do was call the corporate line to get it resolved.
I got the new phone at a CORPORATE store in 20 minutes from walking in the door to out with a working phone.
Oh… and of course, the guy at THIS store the guy tried to sell her a GO-​phone obviously trying to make a quick buck.
The kicker of it all is that it happens that my wife’s car broken down in the parking lot so she really need a phone to call AAA. They knew this, but did not see any reason to help her out any further or solve the problem.
The service was bad enough that IF I had not been a more patient person, I would have switched carriers. Luckily I knew better to know that it is only this store.
Avoid at all costs and go down the street to the actual AT&T store at 2415 75^th Street Suite E