Sears Auto Center

This place might have the slowest service ever and the rudest employees working for them. I don’t understand how it takes hours to do an oil change. And the people at the front desk are unbelievable to deal with.

Refused to rotate tire and lied about not needing a rotation. Will never return to this location. Terrible service and liars.

I come here for oil changes often and never have to wait very long. I have also referred my mother here for her platinum battery and she was very impressed with the customer service. It has definitely gotten better with the new management. It seems people only go on Unilocal to complain about things anymore.

Terrible customer service. They don’t call you with updates or to tell you that your car is done. You have to call them. Then when they told us that we needed new brakes to pass inspection they didn’t know how much it would be. They said they’d call us back with a quote… 45 mins later we called them and they still didn’t know and put us on hold for 10 mins! All this in a sea of apathy from the customer service rep (if you can call him that) and we said forget it, put our car together and we are taking it somewhere else. Of course when we arrived the car was still on the lift and we had to wait to get it, but we expected nothing less at this point. Oh and they still charged us for the inspection. Way to not make it right, Sears! NEVER AGAIN.

All I can say is this: if you remember the Seinfeld episode when Jerry has a rental car reservation but no actual car and his hilarious interaction with the woman behind the counter, AND you want to experience that first hand, then this your place.
After having several positive interactions over the course of 4.5 years which involved new batteries, two sets of tires, new brakes, yearly state inspections and numerous oil changes, I was shocked to learn this past week that now appointments are the only way to get any type of auto service. And that an typical PA vehicle inspection requires holding the car for a 5 – 7 hour period. So I decide to not get my car inspected and instead schedule an appointment for my free tire rotation. Drop the car on time, told done in 1 – 1.25 hr. Come back 1.25 hr later to be told car has not been started yet. (What was the purpose of the appt!). That was after watching two other customers walk away (oil change for one and battery/​brake check on the other) because they had no appointment.
Told would be another hour and would be called. No call after 1.5 hr so I call. It takes three calls before someone answers. NOT rings, 3 CALLS before someone answers. Car is done, sorry I must have called wrong number is the excuse. Hmmm. And folks this was for a routine free tire rotation bc I bought all tires there last August, without any appointment I should add.
Apparently they can make an appointment but have trouble holding the appointment.
Whatever the changes made in 10 – 14 to staffing/​mgt of this place have made me realize that Sears clearly wants out of the automotive repair business. I never want to come back and would strongly consider paying to have tires rotated before dealing with this motley crew again.
Would give zero stars if I could, but maybe to all the Seinfeld fans out there this is a way to relive a classic episode. So I guess that is worth a star.

I had an emergency, hole in the tire when I came out of the mall. I drove through the parking lot upto sears and asked them to plug the hole. I told them it was leaking fast and I don’t know how much longer I could drive without it being fixed. This a five minute job. Their response was, we’re busy and can’t help you today. Not even an offer to wait. Just too bad for u but we are booked for today and won’t help you! I asked for the manager who they said was gone for the day. I was forced to leave. Thankfully, made it to a shop ½ mile away which literally spent less than five minute to plug the hole. Sears flatly refused to help.

I truly dislike this place. I come here often to get oil changes and dread it every time. The guys at the front always take really long to get paperwork ready. One older man has a really bad attitude, and when he is there I wait in line to let someone else ring me up.
One day I went in for the oil change, was the only person whose car was in the garage and it took an hour.
The only reason I come here is because my father lives by this place, otherwise, I would have given up on it a long time ago. I gave it two stars because regardless of their horrible service, my car hasn’t had issues with the oil.

Took our car in for an oil change easy right … WRONG!!! 10 min. after leaving sears No oil No plug and a big mess. Its taken them 3 days for them to get back to us because they never pick-​up the phone. Try calling them! We will NEVER go there again, poor customer service when you have a problem…