Macy’s

Nice stuff. You can score well on a sale. Cashiers are painfully slow because they are ringing people up AND doing returns. Inefficient system.

Worst customer service ever. The workers just ignore you when you ask them to do their job.

I shop at macys all the time, I buy everything there but now that the closet macys near me is the willow grove one I avoid it if I can because the manger Crystal is very rude !!! Worst customer service I ever experienced! I came in to do an exchange and couldnt find anyone at a counter so after looking I eventually found her at one and asked to do the exchange. she refused and she told me to go to the back counter. I told her i was back there and couldn’t find anyone available and she said «I just to you to go back there so that means someone is available and she rolled her eyes.» I told her she was being very rude and asked to speak to another manager which of course I couldn’t according to her. Not to mention while this was going on another employee was standing there having a conversation with her. She than followed me around the store and greeted other customers and kept rolling her eyes or smirking at me! She was so unprofessional that there is no need to bring your business there.

Just left this location and let me tell you how disappointed I am. I was excited to spend the gift card I received for my birthday. I got a couple of shirts then went to the shoe department where the sales associate (not sure of his name but I believe he is Indian) do not ask him for help. I saw a pair of boots asked him for my size he said this is the last pair. He checked and said nope last one. Funny bc I found the same boot in 2 different sizes. I asked where the next closest location was and he said Montgomeryville mall. Then he said I have a nice pair of shoes for 111.00 dollars. Really the shoes I was looking at were on sale for 35.00. I would have thought he would try to help by calling another store to see if they carried them. I will never buy shoes from this location again. Wish I could give negetive stars.

This Macy’s. Well it’s slightly better than the Macy’s on Roosevelt Blvd. It’s also better than the one at Neshaminy. And by better I mean the selection of the clothing. It’s more diverse and wide so you’re not restricted to the Macy’s branded items. I assume that’s the same for the women’s section since my wife likes this Macy’s the most.
The problem with Macy’s, and a lot of businesses in this area, is that the employees just kind of suck. My wife and I went in the other day and had a lot of returns to make. We had some houeswares, men’s clothing, and women’s shoes. Yes, they are all from different departments and that was a lot of stuff to haul around. So the first person in the Men’s department refuses to accept our non Men’s department items. So I ask if this means I have to move this stuff to three different departments to do returns? And I was told that’s their policy. The second department didn’t have this policy. How strange. I don’t know why so many people here are just so lazy. Maybe because they’re underpaid.
Also, the store was severely understaffed. It was hard even finding someone to help us out. And then when I was looking for the bathroom, I almost defecated myself looking for someone to tell me where the bathroom was/​able to locate the sign. Maybe they’re hoping to boost their underwear sales by hiding the bathrooms!

This is a decent Macy’s. One of the better selections in the area. They have one of the most aggressive staff in the Men’s clothing that i’ve ever encountered in my life. There’s been some times where the staff act like used car salemen vultures preying on your every move in there. One time this Indian woman actually walked into the Men’s dressing room and knocked on my damn door to check up on me? wtf? I didn’t even ask for her help and she’s monitoring me that closely.

I’ve had one encounter with a rude employee but other than that, this Macy’s is A-​OK. I’ve met a lot of nice employees here so that one rude experience doesn’t really matter to me.