Mr. Jay Appliances

This place in very poorly managed. On the day of delivery they still had yet to give me a delivery time. When l call the store to find out when the delivery would be, they could not confirm. The person on the phone mumbled something about 10 minutes… which sounded like the truck was leaving or arriving in 10 minutes. I waited 90 minutes… nothing…now the phone rings and it is Mr. Jay calling back. They told me your delivery would be there between 12 – 2. When I said I thought the truck was coming in 10 minutes, the Mr. Jay rep called me a liar… and said do you want to cancel the sale… I thought about it and decided to cancel the sale. Then the manager (who was nice enough) straighten out the problem… so I thought. As I waited from 12 – 2 a truck never showed up! They finally showed up when I was out of the house conducting business. They never left a note or anything stating they showed up. I call around 5p.m. To see where the delivery was… they said «we were there, where were you… I said you didn’t show at the 12 – 2 time or even called to say they are running late… they said we said 12 – 4 delivery time (which they never did). Now I wasted a day and I am without an appliance I ordered 5 days prior to a supposed delivery… stay away from Mr. Jay

We bought a gas range and dishwasher at Mr. Jay. Our salesman was the store manager. He knew everything about the appliances we wanted and gave us the best prices. Much better than another store we went to. The installers were great. They were neat and thorough. I’ll never go back to their competition.

Don’t maintain their property. They shovel snow on the sidewalk blocking pedestrians from walking. Thus causing a hazardous situation. Plus they make a mess of their delivery area.
Bought washer/​dryer and they reconnected it with old hose but later found out that hose was worn out and could have exploded. If I’m paying over $ 1000 you think they could have advised that I would need a new hose. they claim to be «gentlemen» and a neighborhood store but they are no better if not worse than big box stores.

Just bought a new air conditioner. Everything went smoothly and the service, plus installation was wonderful. We have been shopping here for years and will continue to do so.

We ordered a dryer from Mr. Jay’s in August 2014. Amazing service. Got a call from delivery with what delivery time would be and they showed up when expected. Which is why we went back Jan 2015 to order an under-​cabinet microwave. Installer did not call to confirm delivery time as salesman promised. When we called the salesman, he told us that delivery was going to be 12−4pm. It is now 5:30pm and no delivery. We have waited the whole day for this delivery. They can’t be trusted and they have lost our business. I wish we would have read the prior reviews before we placed our order.

So I purchased a washing machine which they said came with all the hoses and I did not have to buy anything. Upon delivery the hoses supplied were too short and they could not hook up the machine. I called the store and was told the hoses that came with the machine are standard length (4 ft) and I should have told them that. Now I’m off to buy the correct hoses which I would have done last week if I only knew…

I wanted to give this local place a try instead of using the other big names, but they are just as pushy… if not more pushy than all the others. It’s hard to find a deal here and the pushiness makes it even worse. If I’m going to pay for overpriced appliances, I’d rather use my money somewhere else.

Spoken rudely to by owner. Won’t be around for long. Not exactly the gentleman of the appliance industry. Not customer service oriented in my opinion.

Tremendously rude on the phone, you can imagine these people would be absolutely awful if there was a problem. Steer clear.

Not a happy experience. I thought using a local appliance store would simplify things but boy was I wrong. We had problems from the get go: the appliances didn’t fit, the standard installation charges failed to cover all the extras, and the prices were on the high side. Everyone I talk to has good things to say about PC Richards. Next time I’ll go there.

The salesman was pleasant, but ordered appliances which did not fit even though we gave him the exact dimensions. He then ordered us other appliances which did fit. Bait and switch? The installers were very efficient, but added charges to the prepaid installation. I wouldn’t go back.

Worst ever. Was told to call for delivery time. Was berated for calling and was told they called me. Unfortunately they called the wrong number the sales man put in the computer. I had to finally suggest that they correct the number and stop telling me they left a message on my machine!!!
Don’t buy here. Definitely Not the «gentlemen of the appliance industry»…