All Alliance Appliance

I searched through the phonebook to find All Alliance Appliance because my freezer was not working. When I called, the phone was answered by a gentleman who basically said,
«Yeah, hold on!» and proceeded to make me wait while he argued with someone in the office. However, he took my information and sent out a repairman for that afternoon. The repairman who arrived was simply rude and arrogant — no other way to put it. When he asked me if the refrigerator was also not working, I must have shaken my head as I verbalized that it was working, because he immediately said to me, «Well, which is it? You’re shaking your head, but telling me something different! All I can say is that from the minute he arrived, I was on edge with his sarcasm. That aside, he found the problem and informed me that if after he left, the freezer started to malfunction again, I would have to call back and then order a new computer board. He added that if I needed the new part, he would take off the fee I paid to have him come. Sounded reasonable. Unfortunately (and this was by no way his fault) the freezer malfunctioned by that evening and because we were headed into the weekend, I called the company back on Monday morning. Again, the phone was answered in a way that made me think I had the wrong number and had interrupted someone in their private home. Then when I explained why I was calling, the person on the phone told me he would have the repairman call me back with a price for the computer board and his availability to install it. As promised, the repairman called me but told me he would have to check on the price and get back to me. I should add that when he called me, he chided me for not calling his cell phone directly instead of his company office; only problem there was — he never gave me his cell phone number (clearly more arrogance). Long review made short — I never received the promised call back and when on the next day I called the office, the person who answered told me to hold on as he personally called the repairman to find out what was going on. He came back on the phone and told me that the repairman would (once again) get back to me with the needed information. Well… it’s been 8 days and no call. So much for getting my initial payment discount off the part — not to mention 10 days without a freezer! Clearly, I’m done with All Alliance Appliance. But I want to point out their unprofessional way of doing business– from answering the phone without announcing the name of their business, to rudeness in the repairman who represents his company when he enters your home, to the lack of any kind of follow-​up or commitment & responsibility. I just made an appointment with Sears, whose repair person will be here first thing tomorrow. Should have called them to begin with!

Walter came and fixed my dryer. He came within the time-​frame given, was very clear on what needed to be done. He even let me know every option available to me. Price for repair was decent especially since I thought my dryer was a lost cause. The repair is guaranteed for a year. Saved me hundreds. Customer service while setting up the appointment was also great. Will definitely use this company again.