Cappellino Buick GMC

I went in for an oil change and tire rotation (dual service at a discounted price), state inspection ($ 3 off coupon), and cabin filter replacement ($ 10 off coupon). Apparently the plug on my oil was stripped (which is a pain because the last place I had the oil changed was at another Buick dealership out of state) so Cappellino replaced it at no cost to me. I didn’t even have to ask for it, they just did it! That was a wonderful surprise, I’m so happy to have them do that for me! Other than that, Connie was wonderful as always and the wifi worked great so I was able to get my own work done remotely.

My car was backed into while being serviced at Cappellino’s. I was really upset. They responded in everyway as you would hope. The envoy 2016 was returned better than new. It can be done! They were professional and kind.
I was allowed to meet with all the people who worked on the damage done to the door and when done we had to refer to the damage estimate to assure ourselves that was the door that was damaged.
Great professionals! Great front office! The garage took over end of problem!
I hope the wonderful team at Cappellino’s read this. Thank you! Donald Buckley

Oh dear, not good. I had a specific model that I was curious about viewing, and came on to the lot, with a large-​sized (gut) man approaching, wearing sunglasses. He didn’t introduce himself, didn’t remove his sunglasses (well, admittedly, our auras do shine brightly) and didn’t ask what type of vehicle we were seeking. I mentioned a used one I was considering among others, he claimed he didn’t know about it, went in to his airconditioned office /​spyder’s web while leaving us to roast in the noonday sun. No one else was on the lot or inside; they all must have been across the street looking at cars at West Herr where there is a consistently professional attitude and courtesy toward customers.
When beerbelly returned, he said the vehicle must be at there other location, and when I did the search I must have been looking at that. It was his way of attempting to vigorously route smoke into my anus because fact of the matter is it was probably sold even though still listed on the Williamsville website, which I had opened on my mobile device.
In passing, I asked him what his opinion was about the car I really wanted to take a look at, and he pretty much poo-​pooed it. Any enthusiasm I had for that car was quickly extinguished. Poopooed is the perfect term because, pardon me language, this is a $h!+ dealer with equally appropriate level of customer disservice, or at least that is the attitude of this substandard salesman.
Perhaps he should consider a job selling doughnuts or playing with himself (card, etc) because that seemed what he prefered to be doing rather than trying to make a minimal effort to please a customer and make a sale. Thanks West Herr. We love the Camaro!!!

Long overdue. After searching for a very long time, and hating the whole process, the haggling, the sales pitches, I finally bought my SUV from Cappellino Buck GMC. Great salesman, Nick B, great manager, Gary. Honest, straightforward, and easy to work with. Nick went above and beyond. I don’t often recommend businesses, but this is one I will recommend.

After searching online for a new GMC sierra Denali, I found that Cappilino had the one I’ve been looking for. Driving 3 hours from Ithaca, I called and spoke with Adam to make sure it was still available. He confirmed it was and I made the trip! After the test drive and having my truck appraised, we made a deal! They did a super job in getting everything done so I could take the truck home that day. Adam and Trasann were excellent! I would decently recommend anyone looking for a new car or truck to stop in to see what Cappilinno has to offer.

Went to Robert Basil GMC and Jim Murphy GMC. Cappellino was the best!!! Literally ran in at the last hour after being disappointed by another dealership. They Didn’t ask what my story was. Told them what I was looking for and what I was Spending. (came in 5 minutes before closing time), I wasn’t rushed. Very respectful, did not make any insulting offers, and Cappellino truly acted like they wanted my business !!! And not knowing what my other offers were, we got a awesome deal!!! Win, win for everyone ! When we picked up the vehicle, Salesperson explained everything about the car to us. Which I thought was overkill but once I started driving the vehicle … I really appreciate the instruction:). Thank you Cappellino !! Steve King and Timothy Wrotny …“we worked it out ”

I am a big fan of their collision shop — had to bring my lacrosse back after 2 separate accidents. They do a great job bringing it back to the original. I was not impressed with the service dept. I had a «check tire monitor» warning that they charged me $ 28 to fix. The next day the warning returned and they wanted to charge me another $ 50+ to run a diagnostic on it. I decided to go elsewhere…

I love this dealership! They were able to meet my needs and I have just purchased my fifth car from this dealership. I cannot say enough about them. Prior to dealing with the Cappellino dealerships I would dread having to get a new car. They make the experience of buying/​leasing a car painless.

Although Christy C. explains that her experiences at Cappellino Buick /​GMC were significantly less than ideal on the used car end, I looked at a couple of new vehicles, and instead of being attacked like a bikini-​clad Kate Upton walking onto a military base in Afghanistan, the experience was quite good. I was given the right amount of attention, and not to the excessive point of being smothered. I dealt with Brian, who I believe is a relation to the owner (s), and I did not sense nepotism one bit. He earned his position because he is a consummate professional, and knew his business.
Another sales representative saw me standing in the showroom as I waited for Brian to bring a vehicle around, and he gave me a genuine smile as he walked toward his desk, but also asked if I was being helped. I did not feel as if he was trying to pounce on me.
Although I don’t think I found what suits my needs, I would definitely recommend the shopping experience. Even the previous poster Christy C. who gave Cappellino Buick GMC one star admits that she has heard positive things about the new car side.
(The only reason why I deduct the fifth star is that I was not crazy about the products, even though I am a General Motors fan. I would give them the fifth star if they added a product line of vehicles that was more to my tastes and needs.)