Dip ‘N Detail

I brought my car here after purchasing a Groupon for a full detail package. Normally, it would run $ 299 but with the Groupon I paid $ 150. If anything I could say this place was rare, but I thought Nah forget it… ok let me stop.
Let me preface by saying:
1– the exterior of my car was not filthy. I decided to come here because it had been about a year since having a detail job and the interior needed it badly.
2– My car is fairly new.
The front door is locked when you get there. The owner is usually in the back working on cars, so it’s a pain having to call and tell him to open up bc you’re waiting outside.
The package I had was supposed to include my trunk and engine, both of which were not done. It wasn’t until returning home I noticed these things. Additionally, my backseat had brown marks from what I assume was the vacuum.
I attempted to call for two days and never received a response. The owner seems very busy and over-​booked so unless you take the time to verbalize and highly stress your concerns, you might not get the best effort put into the job you pay for.

This place is great. Made an appointment, showed up, and everything was on time. They have a nice waiting room with wifi and TV, so I was able to work and relax while I waited. David Wood (the owner), could not have been nicer. He gave me recommendations on what to get. I uploaded the before and after photo of my purple Challenger so you can see the results for yourself. The wheels were dipped in black, satin finish, and the calipers were dipped in purple.
I plan to come back and get some led lighting done to the interior as well. Very happy with the service and the finished product.

I made an appointment. Due to the snowstorm, the shop closed down. However, they failed to notify me. Coming from King of Prussia, I drove over an hour. All of the hours, gas, and the toll I spent was wasted.
The nice employee there offered to upgrade my premium detailing service to prestige for free, and offered a free pick-​up & drop-​off service. I thought it was very nice of them, and I thought very highly of them, for doing the responsible thing. However, I called back and tried to contact them multiple times and left several messages, but they never responded back to me.
What a terrible way to do business.
UPDATE!
So finally after three months, I received a response through social media. I scheduled an appointment for April 27^th. Lets see how this follows through. Rating from 1 star to 3 star. Hopefully it will become 5 starts by then end.
UPDATE!
Sorry I took so long to re-​write this review. The guys were great! They picked my car up at no extra charge and were there on time when picking it up and dropping it off. my car was spankin clean and I really enjoyed their service.