You’ve Got Nail

I just went in there to get one nail fixed. It was 8:01pm. I asked her if she could cut my nail and replace it with an acrylic so it matches the length of my real nails. She shut me down quickly and said we are closing. There were two other women getting their nails done and the worker was available. It would’ve literally taken ten mins to clip my nail and glue a fake one. I usually do my own nails at home, but this break needs a professional. I got turned away. Not for nothing that woman was a C U Next Tuesday.

Maybe I’m particularly angry because I finally had a day off and all I wanted was a simple back massage.
Came to this place with a gift certificate for a pedicure and 20 minute back massage, tip included. Made it clear in the beginning I wanted a back massage. As she was starting the pedicure, she said I had $ 10 left over on my gift certificate and asked if I wanted a foot spa treatment or something along those lines. Why not?
She threw a few lotions on my feet, gave me a half-​assed calf massage and said we’re done. When I asked out my back massage, she said I agreed to the foot spa thing instead and I had used up my money. Not true.
Long story short, I didn’t get my back massage and she had the gall to demand a tip on my way out, even though it was included. I’m now reading similar reviews on here about this stupid foot spa thing.
There are far better, more honest places in the area. Don’t go to You’ve Got Nail.

Man this place sucks! I wish I could give it zero stars.
Believe the reviewers — it’s all true. Too bad I didn’t look at this before going in.
Asked for a mani-​pedi — and the older asian woman w/​short hair did it. She tried to tell me I had callouses and my feet were dry and to add some $ 10 extra moisturizer. I have no idea what it was… and should of said no. But I decided to do it — it was super cold outside and wanted to treat myself. I have no idea what she did differently. She put some nasty looking yellow stuff on my feet… guess what, my feet still are dry a day after.
That awkward time right before polish when they ask you to pay. So I pay for my $ 23 mani pedi, plus $ 10 for the yellow thing. So $ 33… she gives change back and I take one dollar back… so leaving her $ 6, about 18 – 19 percent. All of a sudden she is like… upset. Rushes through my nails and horribly rude pointing to the drying w/​a grunt. She did such a bad job on my nails… so fast there are air bubbles and she did gross thick coats it took forever to dry. She also cut my cuticles and it hurts… also the thingy she used to cut my cuticles still had someone elses’ skin in it!
Just don’t go here!!!

Don’t go there!!! Way to expensive for really bad work and after not getting 20% tip, which they asked for, they overall very unfriendly.
Nicht zu empfehlen, schlechte Arbeit und sehr sehr unfreundliches Personal!!!
1 Stern ist noch zu viel.
:/​

The absolute worst gel manicure I’ve ever gotten! The «manager» who has apparently been doing nails for over 25 years (older Asian lady) sped through the entire thing. My cuticles were left looking like I stuck my fingers in a blender, the dark color gel baked to my fingers, the corners of every nail left without polish along with the tip of every nail. Not worth $ 25.00 at all. Save your money and go elsewhere.

Catchy name but terrible service. They got annoyed because I just wanted a manicure. And when I gave them the money they didn’t even give me change back, just kept it as tip. No etiquette

Just wrapped an acrylic fill in and a 20 min massage. Overall standard prices ($ 27 for fill in and $ 10 for a massage). Everything appears to be brand new, very clean but most importantly they do a great job. Most time you get acrylic nails, they do not bother to push in the cuticles and trim around– they did both and really improved the overall shape. I will be back!

I went in for a gel manicure, the place is clean and tidy. The ladies were nice enough, not very chatty. The color came out lovely! But, the quality of the manicure wasn’t the best I’ve had. In fact, I ended up having it redone elsewhere less then a week later as the gel was already chipping off! So disappointed.

A NOTE TO MANAGEMENT: Manicurists give an attitude if they get any tip below %20 percent. %20 is considered an exceptional, rare tip and is not to be given for an OK job. I was asked in an aggressive way to tip more, even though I paid %18 of the service. (I have experienced similar happening to another girl) The manicurist later painted my nails and messed them up and her entire attitude changed from OK to very rude. I had to ask another manicurist to clean up her job. Horrible experience. I have reported to the senior manicurist if you would like to investigate further. Please do something about it as it is a spotless salon with so much potential.
Thanks!

This was not the first time I’ve gone here. Every other time it has been fine but today. They close at 8:30 and I went in for a mani pedi at 7:00 p.m. I waited for a bit then I got a girl I had never gotten before. She was fine as we began the pedicure but then she made a point to bring up waxing. She was saying that I might want to wax my arms. I tried to let her know that I was okay but she continued. Awkward.
Then I was moved to the mani & she was upset that she didn’t know I had gel on my nails. She proceeded to be rather rough and careless. I guess she needs to lock the door by 8:30. She ended up sanding my finger (sliced it open). You would think she’d be less rough but no. She reprimanded me for accidentally touching my nail.
When I asked for another coat @ 8:15, she said no because I was just going to ruin it on my way home because they were closing anyway. I just left without tipping. Just ridiculous. Customer service is seriously lacking & from the looks of it, no matter how many bad reviews they get, nothing changes.

I needed a quick gel manicure and I popped in here. It’s nice and clean inside and the prices are great. They were friendly ana debt get real busy in the afternoon. My nails came out great. My only gripe was that I wanted white polish and the tech insisted I do another color?! Because it’s too much work apparently. I don’t know I was confused.
She told me she was going to use two separate polishes which made it look horrible on the first hand so I made her fix and use 1 polish. It came out great after however.

Laura is the acrylic and SILK WRAP master! I’ve been going to her since January for beautiful and natural looking stiletto and almond shaped tips. They don’t chip. Look fly. And I get compliments all day. Laura is wonderful and accommodating and really knows her craft. If you want acrylic or silk wrapped nails ask for Laura and she’ll hook it up!

Great massages, okay pedicures, chippy gel manicures and awful service. Today I walked in and asked for a pedicure and gel manicure. There was no one else waiting so I assumed it’d be at most a 15 minute wait while they finished everyone else. Little did I know they had multiple people with appointments show up so 45 minutes later, they still hadn’t even given me a tub to soak my feet in or started soaking off my current gel manicure.
I said, I needed to leave soon so I was just going to do gel nails. She finally got me soaking and 20 minutes later, still no one was helping me. I peeled the polish off my nails myself, told them I was leaving and she STILL told me to pay $ 5 for my soaking. (which by the way, down the street at Aqua they’ll soak you off for free if you got your nails done there)
Will not return… a little sad because the massages are so good, but mani/​pedis are supposed to be a relaxing, not frustrating experience…

I am in complete disbelief at how horrid this place is.
I was rushed my pedi and gel mani. And my gel mani was pretty terrible. The sides weren’t painted at all and the polish was bubbly. When I decided to mention the sides needed to be painted the woman got upset with me. She told me I simply wanted to cause trouble and that she «knows people like ME». What does people like me mean? I was extremely furious but, I’m not the type to scream at anyone and I simply said I’m telling you because I am paying for this service and I shouldn’t look like I painted my own nails. She continued to say no no that she knew and that she’s worked in the business for 25 years and «people like me».
UGH horrid! Don’t go there! She totally stereotyped me and did a terrible job and I paid. Please save yourself the trouble. You go to get a mani/​pedi for a break not to be treated like this.

This place looks nice, but the service is just not good and you’d be better off going some where else for the price.
I’ve tried it 3 times now. Every time, both manicure and pedicure is messy. When I comment or point it out, there’s confusion — they don’t want to fix problems and just rush you out when it’s busy. Maybe it’s just the manicurist I keep getting, but this has been my experience.
I got a gel manicure. It came out really bubbly and thick on the tips — not nice and smooth. By the time I realized it and showed her, she was giving some one else a 20 minute massage. I waited patiently for her to finish and when she did she stood around laughing and chatting for a while before I had to remind her I was waiting. When she fixed it, it was half assed and still looks messy. She was annoyed that i wasn’t satisfied with the messiness. I didn’t have the time to sit and have her re-​do the whole thing and I left.
Also, they don’t have nail color chips for the gel to show you what the colors look like. This is really lazy. Everyone has this by now. When you get a gel color, it’s never the same as the color on the outside packaging. You need to see an example. Get it together.
Two stars because it’s clean, but I won’t be returning.

I’ve only had amazing experiences here. My roommate and I go every two weeks for a fill-​in with Laura (THE MASTER). Extensions and gel for only $ 50. Fill in for less than $ 38. I can easily go 3 weeks with no chipping. She’s the only one at the salon who can do this– so you have to ask for her specifically. Atmosphere is friendly and laid-​back. Best place I’ve been to in the neighborhood.
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A «tip” — A 30% tip is the standard in the beauty service industry. For basic service, a 20% tip is almost obligatory. If you go to get your nails done, know the cost and don’t be cheap. Your respect will always be appreciated and will ensure quality for visits to come.

I’m so mad at this place and their customers service and everything just rotten.
DO NOT GO this place. They are going to steal your money, time and good energy. It doesn’t worth.

I had a really pleasant experience at this cute salon. I was visiting from out-​of-​town and wanted to clean, fun place to relax. I got a great spa mani/​pedi and added a 15 minute chair massage that felt amazing! (Unfortunately, I waited too long to write my review and sadly forgot the name of the woman who helped me.) Very nice experience and look forward to visiting again.

This salon is a great go-​to in the neighborhood. The mani/​pedi special is $ 23 (who can beat that?), they have an amazing selection of nail polish colors, and they’re quick, courteous and thorough. I’ve been so disappointed with other, more expensive salons in Williamsburg, so this is a very welcome addition to the neighborhood.
Updating: there are a number of new nail techs there, and they’re no good. I’ve had a GEL MANICURE peel off all ten fingers within three days, and the last time I went in, i waited 90 minutes for service when there was only one other person in the salon (and I was quoted 10 minutes when I arrived). Primp & Polish just opened on Grand and Lorimer, so I’m moving over there.

This place has a cute name, but they’ve got a lot of work to do to live up to it. Although the interior and massage chairs are all nice and new, and the prices are very fair, the staff appears to know nothing about running a salon or doing pedicures. All in all, it was a very awkward experience that left me with a painful rash and my girlfriend with a deep cut.
I wanted to make sure that my girlfriend and I would be able to get spa pedicures at the same time, so I called ahead to make an appointment. The woman who picked up the phone assured me that an appointment was not necessary and told me to «just come in.»
When we got to the salon, we were seated in the new massage chairs, which I really enjoyed, but we had to wait for a while for our pedicures to start, and when they finally did, mine began about 10 minutes before my girlfriend’s. It was not a big deal, but this was the reason why I had called ahead.
My pedicurist was tall and had glasses, and was generally good. However, the pedicure itself was a little strange — at one point, the pedicurist put an actual plastic bag on my feet — and a few hours later I had a painful rash on one of my feet.
My girlfriend’s experience was much worse. She had a different pedicurist, who very rough with her feet — poking her with pedicure tools and then eventually cutting her toe with a razor. She apologized several times, but appeared not to know what to do to stop the bleeding. So my girlfriend decided to leave before finishing her pedicure.
Although everyone at the salon seemed genuinely apologetic — one of the women told my girlfriend to come in the next day to finish her pedicure — they did not offer to give us a refund or even a discount. Needless to say, neither of us is planning to come back.
It’s with a heavy heart that I write this review because I specifically put this salon on Unilocal to help a local business. While this sort of mishap can surely happen at any nail place, I think they should have offered us some kind of recompense. I think they really need to ratchet up their customer service if they want to attract and retain clients.