Wyndham Kingsgate

We are owners so we took advantage of our points and figured, lets give Kingsgate a chance. I will start off with some very strong positives. The staff at check-​in were super friendly, and it was a breeze to get in and get our parking pass and room keys. I like that very much. The grounds are immaculate and very well kept. There is golf carts whizzing by at all hours with staff keeping a watchful eye, and I never felt unsafe. The room was very nice looking, as clean as you would hope to see it and very nice. I am just not a fan of straight backed, short cushioned furniture, so I found that I couldn’t get comfortable on any of the furniture but that could just be a personal thing. Something else I missed, again a personal thing, was that this is the first Wyndham resort where the room didn’t have a jetted tub. Since becoming an owner, that has actually been a small perk in staying at the various locations. Take a nice soak after a long day of wandering around, just to loosen up. My biggest disappointment was the $ 6/​day/​room activity fee for the pool, gameroom, spa etc that I had to pay. I already own and pay upkeep as an owner, why on earth am I forced to pay extra for included amenities especially when I didn’t even use them. Would I stay again, possibly if it was the only one of the three locations near Williamsburg, but it won’t be my first choice. All in all, an solid medium at best.

1^st off, the disclaimer. I am a Wyndham owner and this is my Home Resort.
2^nd, this IS NOT the Wyndham Hotels. Period. Those comments do not belong.
3^rd, why would anyone travel here just to «Chill in the Room» as one poster called out?
Actually, My real irritation after reading these reviews was that nobody mentioned Colonial Williamsburg, the close proximity to Jamestown, or even the Yorktown Battlefield. Sheesh America, where is your appreciation of history? What are they, 20 minutes away? You can literally walk the ground that the 1^st settlers farmed. Observe the trench line from General Washington’s perspective. Or you could go splash in a pool… whatever.
Wyndham is a SUPER timesharing system… if you get into it correctly. Spending 2 hours listening to the 45 minute presentation and making a rash purchase is probably not the correct manner of conducting business. You would NEVER buy a car this way… OK, I learned the hard way, paid faaar too much, but at least I now have a pretty good sense of how to work the system. We have been vacationing within the Wyndham System now for more than 15 years. It works.
Kingsgate is a fine location to use as a base of operations to explore the surrounding area. I heartily encourage you to do that. But if you must, Kingsgate is a fine family resort with plenty to keep the younger set occupied. Older teenagers… maybe not so much… but they are a pain on a good day and they’ll hate wherever you take them. Governor’s Green is «ritzier» but Kingsgate has the family stuff. The kitchen was well stocked with the things needed to prep a meal if that is your plan. The pools, activities, mini golf… plenty to waste a day away.
Like I said, I own here and have been back 3 times as I really like Colonial Williamsburg and so did my kids. I’ve also taken the points I purchased here to Edisto, Destin, Daytona, Fairfield Valley… lots of options within the Wyndham system.
Just don’t buy retail and do some research. I also recommend finding the Timeshare Users Group (TUG) online and perusing their forums. Trust me on that.

I like their activity center. All the games are free BUT you have to pay a $ 6/​day fee when you check in. No complimentary coffee or DVD rentals. Has an indoor pool which is great for winter time. And an outdoor hot tub, putt putt course, and playground. The 2 bedroom unit is nice but none seem to have very good balcony views. Ours is of the street.
My biggest complaint about Wyndham is that they are relentless with trying to sell you more more more!!! It drives me nuts. This will be my last trip with them. I prefer air bnb or vrbo.
For example, with this resort their sales staff was STILL here at 10 pm and I had to listen to their pitch after having just driven for 4 hours. Then if you don’t go to their sales breakfast or lunch, they still call your room over and over! I don’t know about you, but aggressive sales people and relaxing vacation don’t go hand in hand for me.

We are staying for a week and I never want to return. The rooms are basic, small, and not what they advertise on their website. Upon check –in (@10 pm), they got my husband to sign up for a presentation in exchange for meal vouchers. We go to the room and it’s not clean… like they started, got side tracked, and never came back.
We go back to the front desk, tell them and are assigned a different room. I ask about returning the vouchers (15 mins later) and the girls advise me that they are closed and the we can take them back (not here, but different location) tomorrow!
The 2^nd room isn’t fully clean either, but we stay. Asked for a blanket and clean towels, the hand towel by the sink had what looked like a pubic hair on it! After moving the coffee table we noticed candy on the floor, and a stain on the duvet.
I spoke to the guest services manager and the time share manager and was offered to have the room «re-cleaned»…i declined. I cleaned the room myself, said a prayer, and hope for the best. The next day the front desk sent up a nut/​candy tray… like that was supposed to make up for the substandard service.
I gave them 1 star for the activities center. We had a good time golfing, playing tennis, and borrowed some board games. The indoor pool was ok, water warm but the air blowing was cold and a very strong odor of chlorine. And I cannot forget the limited hot water. I bathed my children, then myself and before i was done, there was no more hot water and I had to rinse my hair with COLD water. Woke up early the next day (5 am) and again, no hot water.
I’m convinced that Wyndham doesn’t train their cleaning staff. This is our second time staying at this brand (other location in Orlando) and had similar issues. I wouldn’t stay or recommend Wyndham again. I expect waaaaay better service (at least clean accomodations & hot water) from a brand as big and reputable as Wyndham. Smh

Pretty quiet but walls are thin here. You can definitely hear the people around you. Staff is ok. They need to smile more though. Not too pushy on the signing you up to buy a time share but they are a little stingy. I went to sign up for a presentation but my spouse wouldn’t go in there (we’re african american) there were a bunch of Caucasian folks at the breakfast. The guy inside turned me away saying my wife had to be there… seemed like a stupid reason. But if you on some chill in your room type shit it’s pretty cool. They need some hd channels tho. You better off bringing your own entertainment. WiFi was tricky to get into. 3 out of 5. Middle of the road. But gets the job done

Lovely resort, we had a 2 bedroom/​2 bathroom unit with lots of space.
Pros: Lots of activities on property, miniature golf, movie theater, 15 minutes from Busch Gardens and Water Country USA, lots of eating/​shopping options around.
Cons: THIN walls/​floors– sounded like the family above had 100 people in their room. Only one outside family pool– for such a large resort they need more. Room was not avail. Until exact check in time– expected but a bummer.

I teetered on 3 stars. What boosted it to a 4 was the activity staff. They have scheduled activities there. Very family style. We did the whiffle ball/​bat contest. Also entered a lego car competition. Build your own car and race others. The lady running this remembered my daughters name and addressed her by her name. She had only seen us for 10 min at the whiffle ball contest. That is great customer service. We felt welcome.
Game room!!! Somebody say free??? Unlimited game play. 2 pool’s. indoor and outdoor. Spa. Small family theatre. Tennis courts. General store on site. Quiet time at 11pm.
Frowny face for the doors that automatically slam when you close them. In general, the walls are thin. Hope you have quiet neighbors. We didn’t.
Great place though.

HORRIBLE!!! Avoid this hotel at all cost it’s one of the worst hotels I’ve ever been too. I’ve worked in the hotel industry for over five years and never have I experienced the type of customer service from a hotel. I’ve stayed at a range of hotels so I know what to expect and never would I have thought a Wyndham hotel would be capable of not having any type of customer service skills at all.
I’m the first person to give people a chance and not react right away because I know how hard it can be. The reality is this hotel needs a MAJOR corporate intervention and the General Manager needs to understand and find a solution to why this hotel lacks customer service. During check in only 2 front desk employees and 6 employees taking your information so they can sell you Time Shares. Seriously 2 – 6 and a long line of guest trying to check in. How can you sell time shares when you can’t even handle every day reservations? The worst part is they won’t release the parking pass without you filling out the time share info…
Here’s another example: The front desk employee gave a guest who was waiting for their room a key that was currently occupied by guests. RED FLAG!!!
2^nd: there was no maid service and we didn’t even bothering calling the front desk to inquiry because we’d probably be bounced around the phone by 3 times to ask a simple question.

Place was just okay. The pros about this place is that it’s close to everything like the outlets, Busch Gardens, Water Country etc, and the rooms are nice. But I’ll go more into detail…
Check-​in– Check in was smooth, but my dad had called and asked about discounted tickets, and the lady Daphne at check-​in had promised that we could get three tickets to Busch Gardens and Water Country for $ 125. Sounded shady to me, and what do you know as soon as we get there we couldn’t get the deal because my mom stayed home, and both needed to be present for a stupid timeshare presentation. She said she would call back an hour later to see about another discount but nope she didn’t.
Room– The room seemed cleaned, but I just didn’t feel like it was all the way clean. It was a little stuffy, and I wish it smelled fresh. If you hate hearing people above you this is NOT the place for you. The people above us seemed to be stomping all day long. So annoying when you’re trying to sleep. The beds were comfy though. The wifi wasn’t working at first, and I called and the woman who answered said someone would come to fix it but of course, no one came.
Activities– Meh. I wish they had activities for the young adult age group, but it seemed that they only focused on kids. Movies were available to rent at $ 2 a night, and if you don’t return it you have to pay two dollars each night it’s late. There’s an arcade, mini golf, tennis court and two pools and a hot tub, but the pool wasn’t the best, and kids would be doing flips into the pool. Not safe. Also the pool didn’t seem clean either. I ran into hair strands twice.
Next time I would like to stay somewhere else.

Awesome! Great layout, great service, and fun things to do :) great beds and just basically amazing.

So I was concerned after reading some reviews, however I’d like to say it was very pleasant, clean, and fun… let’s start with the check in…
I called ahead to check to see if we could check in early since we were to arrive 3 hours early… no problem treated us like VIP… no sales pitch, didn’t tell us we had to just hope you enjoy your stay can call us if you need anything…
The room:
It was spacious, clean, and had everything I needed… we stayed in building 30 room 303A… perfect location to the rear exit and right next to Kmart… it was just far enough from the pool since it gets pretty loud but not to far to walk… make sure to bring or buy enough dish wash soap and detergent… it was nice to have a washer and dryer in the unit, though the dryer is extremely loud… The hot water situation was a challenge at first… just make sure to run the faucet to get nice hot water…
The resort:
Clean, busy, but relaxing… 3 pools plus one for my 20 month old which was nice… arcade was great for my older children even for my hubby…
They gym:
gym was just right unless you need classes… 3 treadmills, 2 elipticals, free weights starting at 5lbs, a few machines… the one thing I wished they had were classes like zumba, kickboxing… they do have water aerobics if you like that stuff…
Restaurant:
Not very good though… my family eat there our last night… I got a burger, fries, and a classic frozen marg. I was sick my last night… I’d recommend eating at any of the other restaurants located a few min. away…
Location:
Perfect… 15 min to Busch Gardens, 7 min to Walmart market place, 10 min to the outlets, 1 min to Kmart, and you are near so many pancake houses and restaurants…
We would definitely stay here again… great for families..

I had a very nice stay here for Memorial Day weekend. The facility was beautiful and our room was very clean and well set up. Check in happened in no less than 15 minutes. Staff was very friendly and helpful. I took a star away because I’m not crazy about the 16 dollar/​day extra charge. Other than that if I am staying in the Williamsburg area, I will def be coming here.

I didn’t want to give it any stars… I drove from NYC arrived at 10pm. I wasn’t impressed at all and then it happened. I was disgusted with this place. u daughter went to use the bathroom and it smelled terrible so I went in to inspect and what I found was horrific. Check the inside toilet rim before you stay here it was filled with mold they tried to accommodate me with another unit and I found the same problem. I was informed it was too late for housekeeping to come clean the toilet. I was told to wait till the morning. My family and I checked out immediately and booked a room at THE EMBASSY SUITES. What a breath of fresh air.

We went here for vacation the pool is great the free play arcade is awesome we rent a movie every night and it is near so much great stuff not that much to say you should really come here

Great family get away.
Close to Busch Gardens and Water Country, Outlet Malls and good food.
Clean, comfortable beds and staff is friendly.
Hated having to spend three hours of vacation time to attend a meeting where they are relentless to sell you something, but they wave discount tickets in your face so it is worth it (I guess).
Walls are thin so you can hear the neighbors loud and clear… we had the neighbors that partied all night.
PARKING IS ATROCIOUS… especially after 9pm. My suggestion: number parking spaces! All extra vehicles can park 3 blocks away and walk 5 minutes to their rooms.
MEMBERS SHOULD HAVE PRIORITY PARKING!

Preface:
I found this place on
and rented it from an owner. That process was pretty painless as all it took was an email, the owner sent me a rental agreement and then a confirmation number. I was to rent a 3 bedroom condo for 3 nights.
Chapter 1. The painful check-​in process.
Now let’s talk about checking in. My party of five arrived on a Friday night at around 9:30. There was a long line of around 10 people in front of us. The main desk had one person checking people in and they seemed to be moving slow. I look over at the VIP check in and they had like 6 people behind the counter helping one person. They all seemed to be just shuffling around aimlessly. As our line grew more agitated, there was one girl at the main desk that decided to open up another computer and help someone else check in. After taking 20 minutes or so helping with that person, she just decided not to help anyone else and assist the other person who was checking people in. Then that person walked away leaving her there. after she helped that customer, she then went away again and the other staff person came back. They really appeared unorganized and everyone in line grew impatient.
When we got up to the counter, the girl took my name and proceeded to ask me if I was checking out the next day. «No» I said, «it’s supposed to be for 3 nights». Then she says «ok, so are you still going to stay in both units?» I replied «I am renting a 3 bedroom condo» I’ve never stayed here before and I don’t know how things are set up. Anyway, to make a long and painful story short, she seemed to have trouble communicating to me that my reservation for 3 bedrooms accommodating 5 people would consist of 2 units right next to each other with an adjoining door. Then gives me some paperwork to fill out for the parking of my groups 2 cars and says I’ll need a credit card to take a temporary authorized deposit for $ 100. Then she murmured something about a resort fee and says, ok, we’ll just get you out of here.
Chapter 2. YOU STILL AINT GOT THIS RIGHT?!
The next day, we were all having breakfast when I noticed some strange man standing in the doorway of our condo, then he immediately walked out. When I ran out to confront him, he was a maintenance guy who thought we were checking out. He apologized profusely and said we should go to the front desk and make sure our reservation is intact. Then cleaning people showed up to clean out our rooms and we had to tell them to basically go away.
Then all of our hotel card keys stopped working and I had to go back to the front desk. Same girl was there in the morning. She said I hadn’t paid yet and that we had to check in again. I said I had already paid the owner. I had to coax out of her that I still had to pay the resort fee, because she had trouble communicating this. I was like, «why didn’t you take the fee from my card last night when I gave it to you?» Again, a mumbled and cryptic response and then I had to fill out more paperwork. Once that was done though, it was DONE.
Chapter 3. The units
Now let me talk about my stay. We had a 2 unit suite. 1 full kitchen on one side and a half kitchen on the other. The dining and living rooms were spacious and the patio was quite large.
The master bedroom had a shower with toilet in one bathroom and a Jacuzzi in the other. The two other bedrooms had queen sized beds and the couches in both living rooms were the fold-​out-​bed types.
For entertainment, each room in the house had a wall speaker fed by the stereo in the living room. Each room had a flat screen TV. We also had a washer/​dryer in both units. It was super-​comfortable.
Chapter 4. Stay and play?
The resort has 2 tennis courts, 3 swimming pools (one is adults-​only), a mini-​golf course, playground, a bunch of game rooms with pool table, XBox, Wii, and stand alone video games that are all free (with a 20 minute play limit). The exercise room was typical. At the poolside they had a bar and a DJ. For a while we had to listen to kids butchering songs during karaōke. Annoying, but entertaining at the same time. You could also rent/​borrow from a collection of DVDs if you wanted to sit at home in front of the TV.
Chapter 5. Conclusion
Aside from the painful check in process, I really enjoyed this resort and would probably stay here again.

Pros: place was ok. Near everything. Good for families with multiple kids.
Cons: beds uncomfortable, no daily housekeeping, kids running around unsupervised, unsanitary arcade room. kids sick and coughing all over equipment… my husband got sick on my birthday after being exposed to all the germs, customer service personnel abrupt in answering any questions as though we were bothering them, 20 minute rule on video games was not adhered by kids or monitored my staff, you had to take out your own trash, my child and I were uncomfortable due to loudness of kids and some adults. Too crowded. We will never come back to this resort. We travel a lot so this place will definitely be off our list. I suggest you try Kingsmill or Homewood suites.

It was ok… kinda party all the time kind of a place… but not too bad. Could have used a kitchen that was bigger than a hotels, but besides that it was Ok… lots of activities… and I loved the Adults Only pool… I do agree with the nickel and dime charges…5 dollars a day activity fees just seem like a way to make people feel ripped off.
It was close to all the sights and we had 4 condos for a wedding/​family reunion/​vacation and this place was great for that.

Mar 25, 2013:
Hey, biker folk — you know what it’s like to plan some upcoming vacation time around a badly needed ride to get you completely out of the area, right? And you’re going to make that ride come hell or high water, right?
Well, my high water came in the form of rain then in the form of SNOW by the time I got down to Williamsburg after riding the highways and byways of Virginny for about three hours. — and I still had miles to go! No place to stop — had to keep going. I’m telling you Jesus rode ahead of me that day! I came in looking like Jesse James after a bad day at the bank, but I made it in!
And Big Ups to the Laundry staff at Kingsgate — Amanda in particular — who found some wipe downs and some dry shelter for me and my Harley thru the coming night’s storm. And it just so happened I was in a suite that looked right out onto the facility and was just a short walk away. Any other time, that’s probably the worst view on the compound, but at that time? Priceless!
I swear: it’s Spring Break and there’s 2−3″ of snow on the ground — in Williamsburg! In one night! Had to leave the old girl in place the next day, but I sure made up for it on the following two. Rode the Colonial Highway from Jamestown to Yorktown and back to Billyburg (kidney check, if you know what I mean). Then hightailed it home through Yorktown the next day heading north. And I got to tell you — I loved every minute of it.
Kingsgate (and the nearby K-​Mart and Oriental buffet restaurant) proved to be a great base of operations. But owners: hold out for $ 100 before agreeing to sit down for the dreaded «owners’ update» — then go shopping!

This might only be a timeshare property, but I thought I’d point out its best amenities. By far it’s the free video arcade (two rooms — violent and non) with everything from Guitar Hero to air hockey to virtual reality games. I was excited to share this with HG Jr. even though he had a bunch of homework over the break.
The mini golf clubs were flying out of the place despite the rain. I never glimpsed the course — besides the check-​in, rec ctr., pool, and restaurant, the housing clusters covered everything. There might have been a small charge for the videos, but they didn’t have «Pocahontas», and we’d brought our own DVDs anyway. The computer center featured 6 monitors, and you can send up to 10 pages to the printer.
Housekeeping provided the extra pots and pans I needed to create a Thanksgiving dinner, more bedding for the hide-​a-​bed, and even replaced an entire heating unit. The large master bedroom didn’t say «resort» to me — probably because of the early American décor.
Nothing special about the quiet location behind a Kmart and Dairy Queen, but it’s fairly convenient to the 64, and not nearly as complicated to get to Colonial Williamsburg as maps make it look (3 – 4 minutes).
No problems arose until we checked out — within 24 hrs. we contacted them about a missing phone charger. It was most likely left behind because it was plugged into an outlet behind the couch, so why wasn’t it still there? It took the person in charge days to respond. Oh, the other negative is the timeshare person in the lobby who poses as concierge — she did give us some good info about the grocery store, but proceeded to call us twice early in the morning about coming to a presentation. I had even noted to request that I not be contacted by a salesperson, but she had cleverly disguised herself.
Using the kitchen is always a great savings, but in the case of Williamsburg, it might be worth the splurge and stay where you can walk out to Duke of Gloucester St. (old and new) and the William and Mary campus.