Embassy Suites Williamsburg

Came here with a school group, 3 student rooms had issues. One had poop in the toilet that wouldn’t flush, resulting in the room smelling like an outhouse. Another room reeked of smoke. The last student room was actually propped open when they got there and had an empty beer glass in it.
When I checked my room I found a clump of hair in my bed. Front desk was friendly but not very helpful as far as solving our issues. It does not seem as though this hotel is too concerned about cleanliness and I am very concerned about what else may not be clean that we are not seeing…

Take four stars for the property, add six stars for the staff and split the difference for five stars.
As others have mentioned, the property was recently renovated with a very nice that blends modern with the area’s colonial history. My only quibble was that our suite was considerably smaller than suites we’ve stayed in elsewhere in the chain. Fantastic for two, tight for four.
The staff gets six stars. Absolutely every team member was proactively friendly and helpful. Special highlights include the breakfast hosts and reception bartenders, but really, every staff member was great.

I highly recommend this hotel to anyone traveling with a family to Williamsburg, VA. Easy access to the Historic Triangle: Colonial Williamsburg, Jamestown & Yorktown, Busch Gardens and so much more. This hotel deserves every bright and shiny star! Please don’t let the overall star rating on Unilocal deter you from booking this hotel. After recently reading that this hotel was re-​done, I was quick to book it, especially at the Hilton Honors rate we got it for. From the moment we checked-​in to the moment we checked-​out everything was wonderful! I am an Embassy Suites fan because of the inclusive made-​to-​order breakfast to the manager’s evening happy hour reception (daily). The entire hotel has been completely renovated and everything about it is warm and inviting. If you have never stayed at an Embassy Suites, I suggest checking one out because the rooms are suites — there is a living area (with a futon/​couch, TV and bar area with fridge & sink) and a separate bedroom area (with a TV). Our room was huge and left much space for all of us to have our own personal spot. Everything was clean and housekeeping came in each day to tidy up after we left, so it was all refreshed, when we got back. No noise could be heard from the lobby area, which made it great for a good night’s sleep. The manager’s nightly happy hour was fabulous because they had complimentary beers, wines and hard liquors available (don’t forget to tip though)! Breakfast was definitely a treat. I had made-​to-​order omelets and a breakfast buffet of pancakes, sausage, cereals, fruit, juices and so much more to fill up our hungry bellies! There was coffee, hot water (for tea) and citrus water available at all times of the day. This was definitely a stellar experience and the staff there made it superb, too! They were open during Christmas day and worked just as hard, if not harder that day. For those that are traveling for awhile and need to do laundry, there are coin-​operated washers & dryers.

My stay at the Embassy suites Williamsburg began relatively painlessly. The hotel appears to have undergone a recent renovation, which looks very good. The happy hour social was great, and the made to order breakfast was excellent as well. There were minor issues that are easy to overlook:
After sending me 3+ emails regarding items that could be pre-​ordered, I selected a crib for my infant son, and extra towels, which were both complimentary items. Neither were delivered to my room or followed up with. Since we brought our pack-​n-​play as a backup we didn’t stress this.
The newly renovated bathroom had a sliding glass door on rollers. The angle of installation caused the doors to roll back 8 – 12 inches, leaving a significant gap and causing the floor to become wet anytime a shower was run.
Those are minor issues in my mind, and would warrant a 4 – 5 star rating still.
However, night 3 of 4, upon returning to the hotel with our 7 month old son, there was an extremely strong odor which turned out to be a chemical lubricant that was used in the adjacent room to fix the air conditioner. The maintenance staff assured me it was safe (we had potentially thought it was gas), but when asked if it was safe for infants to breath for the next 14 hours, he got silent. The result? We got a fan. My wife went downstairs to complain and ask that they move us. The result? They were full and unwilling to move us because others would be checking into the other open rooms. But don’t worry, the regional manager is coming Monday (2 days later after we checked out) and we can discuss it with them! Totally unsatisfactory! Overall, we turned off the air conditioner, and ran the fan with the door wide open for the next 6 hours, impeding our privacy and ability to enjoy our stay. We went downstairs to eat our (now cold) dinner and escape the smell. After 6 hours, nearly midnight now, we felt it receded to a safe enough level to close the door and finally put the exhausted infant to sleep.
Leaving early the next morning for activities, they just weren’t as enjoyable without a decent night’s sleep and the frustration caused the night before. Upon returning, because we had once again activated the air conditioner before leaving, the spell was full force once again. Embassy suites was able to accommodate us in another room that night, which required moving the crib, and all of our previously set up baby items down the hall and re-​set them up. In hind sight, we should have just checked out on the third day because the experience and stress ruined what was left of our long weekend anniversary trip.
I wish everyone staying good luck at this hotel. It was a good experience prior to encountering actual issues. Ourselves, we’ll stay at a Marriott brand next time.

Beautiful Hotel. Newly remodeled. Clean lines very modern. Front desk staff was very friendly. Well frequent this location.

A lot nicer than I expected. Newly renovated and loving it. Very pretty inside. It’s unlike any Embassy I’ve visited (and Embassy is my third favorite hotel chain.)
The bathrooms are huge. The people are nice. We ordered in the restaurant/​bar and the food took over 20 minutes to come. But whatever. It’s a hotel, first and foremost. So, four stars.

I stayed here the night before my wedding and the night of. The hotel was really nice, a lot smaller than the other Embassy Suites I’ve stayed at but it sufficed. Everyone knew I was getting married so myself and family were welcomed as soon as we arrived.
I loved the location of the hotel; it was 5 minutes from my wedding venue and near so much to do in Williamsburg. I would definitely recommend this hotel to anyone staying in the area. The breakfast is always good and they have the Manager’s special during the week!

I checked in late in the evening because I was traveling from MI to VA. When I entered my room, I saw a dirty lint roller on the countertop. I ignored it because accidents happen. When I went to take a shower, the water was up to my ankles. The tub was clogged and draining very slowly. I contacted the front desk and they sent the security guard upstairs with a plunger. He proceeded to hand the dirty plunger to me and I said «no, I need a plumber, not a plunger». The security guard brought the plunger for me to fix the tub myself… I contacted the front desk and asked the lady if she really expected me to fix their tub. She explained that there were no available rooms, no engineers on duty, and my only option would be to fix the tub myself. Their customer service was horrible.

I did not want to sit by while the hotel is being wrongly reviewed by Taneisha Grant. We are staying in the same room. The room is perfectly fine.
When entering the room there was a item, seeming to be some kind of lint roller left on the counter, no harm done. The tub was not clogged at all. The stopper just needed to be lifted that’s all. She and myself both took a shower with no issues.
She called downstairs to ask for a Plummer to fix the tub. The front desk sent up the security guard with a plunger. I feel that could have been a misunderstanding but she proceeded to yell at him, «what am I going to do with a dirty plunger». The man also informed her it is no maintenance here at this time and he is just the security card. (This is 12am-​1am) I feel as though she was upset about the situation and wanted to complain about the hotel. I am not very sure of the reasons.
I proceeded to take a shower afterwards with no issues and so did she. She never called back downstairs to inform that the tub was not clogged but she did proceed to write a bad review. The room is fine and the hotel is fine.
Please do not believe all reviews. Most people complain just to see what hotels will offer them.

Visited the Embassy Suites in Williamsburg for one night with my family on the way to Busch Gardens and had an exceptional stay. I’ve stayed at many Embassy Suites before and will agree with the other reviews that this one is smaller than the others I’ve visited however the staff was extra friendly, beds were comfy, and breakfast was awesome.
The manager, supervisor, and engineering manager all made a point to say hello and ask about our stay. We got to breakfast a little late but the ladies in the kitchen were nice enough to make us some extra food. The lady at the bar extended happy hour for a few minutes to accommodate a few last minute guests coming in.
The staff, accommodations, and convenience definitely made this a 5 star visit and will be back again.

Poor. We stayed apart of a large school group, and Embassy Suites was clearly unprepared for us. Despite confirmed reservations, our room was not ready by 7:45pm, so no opportunity to freshen up before our evening tour. Instead we sat on our tour bus in the parking lot. This morning, the shower was lukewarm. The breakfast area featured poor traffic flow for a crowd.
The breakfast was was quite good, but the coffee ran out for a long while.
A remodeling project in progress would have seemed acceptable without so many other failings.
Only the friendliness of the staff and quality of food save this from the lowest possible rating.

Nice hotel Stayed there is November, reasonably priced, no frills, nice breakfast. Maybe $ 129 per night for 2 beds Now this same hotel is price gouging and wants $ 409 per night, because William and Mary is having admitted students day April 11 I can see hotel selling out but to have rooms but just more than triple the price, for really nothing special, just leaves a bad taste in my mouth (or anus).

We booked this hotel for our 5 year anniversary weekend.
Saying we were disappointed is probably the understatement of the year. Anything/​everything that could go wrong did. The Hotel was under renovations and we had no idea! The Bar was closed so the put two kegs on a luggage cart and said Happy Hour! The thermostat in the «Newly Renovated» room they put us in was broke. 2−½ hours later still not fixed but they did move us too another room… that just happened to smell like an ASHTRAY.
Upon check out, the manager on duty did offer $ 50.00 off our bill. But honestly, after all of this, I felt like they should have done more. If it were just one of those things, I could see the discount, but considering this stay was a calamity of events (seriously, we felt like we were on a TV show getting Punk’d) I feel like they should have picked up the tab for the entire stay or offered a voucher for a free stay another time.
An email to customer service (corporate) only gets forwarded to the local property for response, so don’t think that will help you if you are not happy with your stay.

Came as a chaperone for a school trip. Although, I do quite a bit of travel in my personal time, this hotel is by no means up to par to the other embassy suites I’ve stayed at in the past. First off, upon making a reservation our group was never told that the hotel was under construction. The place was a mess. Only one elevator was working and it was slow as molasses. The eating area was small, yet the staff got irritated when our group went to breakfast early to avoid crowds. The food was mediocre at best, everything was cold w/​the exception of the omelette bar. The staff was rude and not very helpful. Customer service definitely needs to improve here! Rooms were nice as far as space and comfort. The bathroom however smelled like sewage when I walked in. Not sure what caused it but it was gross! This was definitely my first and last visit at this place!

I’m no chlorine expert, but neither is the person in charge or the hot tub and pool at this place. When I stay somewhere I like to relax, and this usually means a nice evening in the hot tub with a beer and a friend/​special someone. However, you could practically smell the chlorine in this hot tub. For the next 2 days my skin was itching, and to this day my swim suite is discolored from the chemically-​imbalanced hot tub. Visitors beware.
Now, why 2 stars, you ask? The Housekeeping. Our housekeeper (Jackie was her name, I believe) was fantastic. Every day she cleaned our place she left a handwritten note wishing us a great day. Talk about people skills. When we would see her in the hallway her smile would brighten our day.
Other than that, the food was terrible. The snacks near the front desk were shockingly overpriced, and the weight room was small enough for one person to have a halfway decent workout.
All in all, you have better options in this historic town.

Front staff was fine. Back staff less so. We also happened to hit during large family reunion of people that must never learned manners. They herded through breakfast and the happy hour, leaving trails of half eaten food, drinks, and other debris in their wake like a tornado to include the pool area. We had to ask for pool towels as the herd apparently decided 4 or 5 towels per person was the considerate way to go.
Elevators were VERY slow… fortunately with only 4 levels, the stairs were a option and typically faster.
By embassy Suites standards, I’d say this was below average.
Our room was clean and the linens looked fairly new.

I love staying at Embassy Suites when I’m on the road for work so it was a no-​brainer when I saw there was an ES here in Williamsburg when vacationing with the wife. Upon arrival I was kind of taken back at how small this property was compared to the other ES I’ve stayed at before. But whatever, I wasn’t going to be silly and let that ruin my vacation. Check-​in was fine and the staff were pleasant.
We arrived in time to partake of the manager’s happy hour (one of the benefits of staying at an ES). The room we had on the 5^th floor, which surprisingly is the top floor (no executive levels), was small compared to other ES rooms I’ve been in. The living room was small, the bedroom was small, and the bathroom was by the front door. Maybe this is an older property or used to be a different hotel. The hot breakfast was good as is typical of other ES. Love the made-​to-​order eggs/​omelette station.
Not my favorite ES but still a good place to stay.

Check In: This part of the stay was great. The desk agent was efficient, pleasant and fast and she came out from the behind the desk to show me personally where things were like the elevators, pool, business center and breakfast area.
Elevators: The hotel is on the smaller side and thank goodness there are multiple entrances around the building with stairs because by day two of our four night stay we had stopped using the elevators because they were simply too damn slow.
The hotel has five floors and it seems like both elevators were perpetually stuck on floors four and five. Needless to say if you are not on floors four or five the stairs suddenly become your new best friend.
Room: The King Suite was your standard Embassy room that is a bit on the smaller side which is not surprising considering that the hotel is 20+ years old. The beds were good enough, the sofabed linens were in the closet correctly, water pressure was fine and everything worked as it should.
Food: We didn’t partake in the evening reception as we don’t care for things like that and from visiting other Embassy properties over the years we have seen people makes pigs out of themselves on the freebies. (DC Embassy 2012, a few related guests couldn’t grasp the concept of one free drink as opposed to their thinking that they could get tanked on the hotel’s dime. All fun and games until the police were called.)
The breakfast was very good with all of the standard things you would expect.
Yes the juice glasses were sometimes dirty and smudged and yes the coffee cups were stained so both of those things were surprising but if you searched a bit clean cups were readily available.
Housekeeping: We only asked for service once while we were there and the trash was taken along with new towels brought, but the sheets were not changed nor was the floor vacuumed. We simply called the FD for anything else that we needed and each time it was brought to our room in no time by a houseman.
Overall I don’t think this place is as bad as some Unilocalers rate it but I do agree that I have stayed at nicer Embassy properties and nicer places in the Williamsburg area. If the rate were right I would stay here again in a heartbeat but I also would thoroughly check the competition first.
(Plus for free Wifi and minus for the shop next to the FD being useless.)

The Embassy Suites definitely met our needs for a one-​night stay on a weeknight recently. The service upon check-​in was great; all of the amenities were explained to us, we were able to get late check-​out, and they pointed us in the direction of the free happy hour.
My room was spacious but outdated. Parts of the room were new — like the shower, which was pristine but SO narrow that I could barely move and literally almost fell out onto the floor twice.
The unfortunate part of the trip is that my wine glass from the free happy hour was FILTHY. Like, a lady’s lipstick was all over the rim and I felt nauseous just looking at it. Of course, since it was free, I didn’t have to haggle for a free replacement, but I was still pretty disappointed.
Between the outdated rooms, the happy hour snafu, and the plethora of newer similar hotels and beds and breakfasts, I have to say that I probably wouldn’t stay here again. But if you have to book there in a pinch, you’ll survive.

Stayed here for 2 nights on a trip to Busch Gardens. It’s alright. it is a bit dated compared to the pictures on the Hilton website and it shows. The hotel staff are very friendly however. and the morning breakfast with made-​to-​order omelets are awesome! The breakfast has a lot of options from toast, fruit, muffins, cereal, omelets, oatmeal, grits, everything you can think of! They also have a free cocktail reception, but we unfortunately missed that. The rooms are clean, but don’t expect luxury. Not bad for 2 free nights using Hilton points. however I don’t think it is worth the 40,000 points per night. Probably because of the proximity to Busch Gardens which was about 15 minutes away.