Tropical Smoothie Cafe

I wouldn’t give it a 1 if I didn’t have too. I went in here this afternoon and watched as the employees making the smoothies were sipping out of the cups prior to handing those very cups over to the customers. That is the most appalling thing ever I will never return here. I even asked and they laughed about it and then said there was no manager when inquired about that. I will be calling first thing in the a.m.

First time coming to this location, and first time ordering food. I got half a sandwich and a smoothie. At first when I got my sandwich there was barely any chicken salad. I took it back up to the counter and asked her for maybe a bit more and she gladly took it back and added more. Will be back again!

Decent experience for lunch today. My Totally Turkey wrap and Paradise Point Smoothie were both tasty and were prepared pretty quickly (and thanks to a coupon, the smoothie was free!). The restaurant dining area is cozy and clean.
The lady at the register was not personable. While not rude to me, she was argumentative with a customer she helped after me who was simply asking questions about the menu– very off-​putting. The two ladies who delivered my food and smoothie, however, were both friendly.
I’ll be back since I love TSC and now work pretty close, but am hoping that the sub-​par service won’t be the norm.

I used to love this place. I am not sure what has happened to it. I came in this morning at about 9:00 as there were no employees in sight. After standing at the front and calling hello once I still had to wait another three or four minutes before anyone emerged. I probably should have left them but I really wanted one of the wraps, so I waited.
I ordered a combo and asked for a fountain drink instead of a smoothie, which I used to get all the time. The employee working there informed me that the syrup for the soda machine had gotten too expensive so they removed the machine. He told me that my options were the ones in the cooler in front of me, but they only had bottles of sprite and water, most of the cooler was empty (see my photos). Then he told me that they were thinking of getting a new or soda machine even though the employees were the only ones that really drink soda. Whatever, I just wanted my wrap. So I went to sit down in a booth and he stood staring vacantly out of the window of the front of the store, a couple of minutes later finally realizing that he actually had to go make my wrap — which he did. I am not sure if the ingredients for the wrap are too expensive also, because they were not all on there… But, it is edible, just not very good.
Really bummed out that this place has gone downhill so much since my last visit.

Whoops! Forgot to post a 6 month old draft for a review, so here I go!
Honestly, I came here for the longest time while working in Wmbg. Every time I got a smoothie here it was great. Not to mention they have «Happy Hour» every weekday morning from 7am to 10am, which means half off of everything. The owner is there early in the morning around the 7am hour when I’m there, and his smoothies always turn out perfect. Don’t hesitate to stop in bc you will not be disappointed!

Ordered lunch here with my family and it was clear that customer service was not a priority for them. Food might be okay but service with an attitude is not.