Granzella’s Inn

We have been coming here for years, usually one of our favorite places. Not now!!! Apparently the owners switched tv provider, so now… only local channels!!! No cable channels!!! WE CANT WATCH THE WARRIORS!!! Bummer, we are pissed.
And the only 2 lights on the room must have 20 watt bulbs, need a flashlight to read or use the phone to call the front desk!!! GEEEEZ.

I’m afraid this is not a good review. After a long hot bath (which is freaky too in light of what came next) I pulled the sheets down in preparation of a good night’s sleep and found a long red hair. Well, okay, that can happen. Hairs can get caught in laundry. But then I found MORE hair-​some curly and some short and straight. The sheets had obviously not been laundered. I took pics and called the front desk. The guy told me to pack my stuff up and he would move me to another room, which he did. He moved me to a larger room but as all I wanted was sleep, that was little solace as I was still freaked out. It was dark by then and the last thing I wanted to do was drive around for another hotel so I really felt stuck. Sorry, Granzellas.

We were visiting family at the very North part of California, and we were driving to get back home. We in Williams, at «Granzella’s Inn». We went to a few other motels first, since we didn’t know the area, and they had no vacancies. We could not understand why the motels were so full on a Monday night. Granzella’s had room for us. The rooms were very nice, and I woke up early, so I decided to sit in the lobby and read my book while my husband slept in. I soon realized that the hotel was mostly filled with people who lost their homes in the Valley Fire. The receptionist was comforting people, giving treats to pets and making sure that delivered medication got to the right people. She told me that the towns of Middletown, Cobb and Hidden Valley Lake were all completely destroyed. The fire came so fast, that people left with the clothes on their backs. Granzella’s was an hour away from those towns, but their local motels bumped up the rates when everyone started making reservations. I checked on that and the Board of Equalization has started an investigation into that. Anyway the receptionist at Granzella’s said that she called Red Cross, and said they had over 100 families who were victims of the fire at the hotel, but the Red Cross just took an «event number» and never showed up. Red Cross’ donation center was filling up with lots of donations, but no one at the Red Cross was sorting them or distributing them. Finally, the Red Cross said they only wanted cash donations. Instead of the Red Cross helping, three churches showed up to Granzella’s with clothes, food, and toiletries for everyone. Granzella’s set up and organized a distribution center in a conference room and they were able to help everyone. Granzella’s Inn is also part of a complex with a Granzella’s restaurant, and they have been providing meals for everyone too. They had a donation box at the front desk and we put some money in it. The receptionist said, «I PROMISE you that every penny this will go to help the people, because I am in charge of it.» If you are ever in the town of Williams, I recommend Granzella’s.

A sweet hotel. Friendly folks and clean rooms. Love the family business vibe! Grateful to have slept well while in transit overnight.
Minus 2 stars because I walked out of there without my phone, and when I got ahold of them a couple hours later, they said they didn’t have it. This was after at least an hour waiting to hear back from them as to whether they had it or not.
I understand that keeping my belongings with me is my responsibility, but that doesn’t make this sort of dishonesty OK. I’ve seen friends and family leave phones, iPods, and other valuable items at hotels many times, to be reunited with those things very soon, thanks to the integrity of the folks working there.
So I’m really really disappointed in the dishonesty I was shown after such an otherwise pleasant stay.
Unless this is accounted for… Next time I’m traveling a long distance in a short time on I-​5, I think I’ll figure out another place to get some rest.

No Elevators! Not Modern. No Svc with a smile. Wifi sluggish. Despite advertising they are a modern motel with modern accommodations for the modern traveler; there’s no mention on website or brochures «only stair access for customers on 2^nd floor» or like statement, or during check-​in before you pay. Rooms on the 2^nd floor must use narrow moderately steep staircase — redirect on narrow landing — then walk up another set of stairs. Noticeable large dent in «landing» wall where others before us had difficulty. Not ADA Compliant; so people with this need — get a refundable guarantee of a 1^st floor room. Website link for ADA information states «coming soon…» At check-​in — while paying the cashier/​worker — no visual eye contact made by him; he seemed disgruntled that we interrupted his meal & activity off to the side. We asked him for directions to the elevator — he looked at all 3 of us as if we each had 2 alien heads. He said they only have stairs and pointed in general direction. We asked for a 1^st floor room, he said he didn’t have any. We told him we had heavy bags we couldn’t leave in the car– he just shrugged his shoulders. Maybe there’s some rooms that are nicer to warrant above 2 stars; ours was not one of them. The carpet may have had way too many pet issues — the carpet between the beds was warped to the point it seriously needs re-stretching…watch your footing getting into bed. … a warped carpet is unsafe. The room smelled horrible, Note to staff: Febreeze or like product does not completely clear the room of foul pet or adult odors. The ceiling fan is nice in theory — if you are 6’2″ or taller and it’s on… duck! before getting into bed. View out our window was of a corrugated metal roof on top of some kind of structure; this was not important for 1 night, but the frwy would have been an improvement. Their WiFi is far too slow — attempts only met with frustration. Rooms are $ 100+ …so we expected equal to a Motel 6 at least, disappointed and regretful — at least the shower & toilet worked… won’t stay here again.

A once great place now with the worst service I have ever experienced form the GM on down.

I’ve been doing a lot of business travel lately and when you compare this place many of the chain hotels it actually compares quite favorably. The staff are friendly and helpful and actually want to see that you have a good stay. The pricing is reasonable. The only thing that I thought negative was that the wifi was a little sluggish in the evening when everybody logged on. They obviously haven’t sized service correctly.
I’ll stay here again gladly.

Walking a fine line, pushing hard against the limits of what you can get away with and still be considered an okay hotel for families and professionals. More expensive than other places in the area, more expensive than any other good or bad hotel I have reviewed on Unilocal,I deliberately chose it for the higher price because I thought that would spare me from certain issues. I was wrong. The lone multitasking desk clerk is slow to get to you, but gets to you just before you actually holler «hello is anyone here?» In the room, carpet and counters and desktop and bedside tables are not filthy, just barely sticky. Wifi keeps booting me off because it is set up for a limited number of users and therefore designed to kick me off (I called tech support). Sheets clean, but the bed itself smells like sour body odor. Is there anything more disturbing than b.o. that is not yours? Sorry, reader, I cannot lie to you, I have to tell you the truth, after I was in bed a few minutes and my body warmed it up, the mattress started releasing the unmistakable sharp sour odor of street person. My nose and sensibilities are sensitive so for me this is a horror movie. Used Kleenex on floor behind bed. Granzella’s has found the EXACT point where you know you’re in a lousy room, but you’re not going to ask for a room change because the other rooms probably won’t be any better, so you grit your teeth and pile on a bunch of perfume to block out the stink of the filthy creeps who slept here before you, and cross your fingers there won’t be bugs. Okay, I finally actually called the front desk because I don’t know what to do, she asked angrily «well do you just want to check out then?» At 10:30 at night? Where am I going to go? If I had a place to go would I need a hotel? Granzella’s knows dang well they have me stuck. I am going to sit here a few minutes and really think about sleeping in my car. But I’m in town for a business conference, I will need a shower In the morning. Granzella’s = evil genius of a very high order. If Granzella’s were just a teensy bit better I would not be complaining on Unilocal,if it were just a teeny bit worse I would have checked out immediately and gone somewhere else. It’s a really impressive balance they’ve found. Well played, Granzella, well played. Slow clap.

Best in area!!! Better than most in Sacramento even!
The clerk was so nice to us. Came in sick, with fever. She gave us a quiet room and even offered us tea!
Really clean place. Looked taken care of and detail cleaned… not just quick in and out vac. Morning clerk even made clear to the maids that we had been sick and to spray disinfectant all over and leave the room alone a few hours before and after cleaning.
The location is excellent too. Shares parking lot with excellent restaurant, bar, café, deli, gift shop etc.

Nice family-​owned Inn. Reasonable price, nice room with micro and fridge.
Loved that they had a ceiling fan! Friendly, helpful staff. Their restaurant and sports bar next door for meals, snacks and deli items were convenient and fun. Williams is a small town but Granzella’s is a gem. Will definitely return
on future trips south.

Bed was a bit stuff but the amenities were excellent. Comfortable. Extremely clean. Pet friendly. Convenient to the restaurant and deli. Great customer service!

Nice, clean rooms. Delicious deli and restaurant next door. Cute little gift shop. Does not have an elevator but that’s not a problem for us. Best caramels at the next door gift shop ever!

One of the nicer places you can stay at in Williams and perhaps the most aesthetically pleasing as far as interior décor goes. It’s clean, quiet, and the staff are attentive and courteous. Granzella’s Inn is pet friendly and offers free WiFi too!
The one inconvenience is their ongoing issue with room card keys as, apparently, the staff on the premises don’t have the authority to reprogram the card for more than 1 night’s stay. Yep, the card keys may stop working after your first night there, hence you can’t get back into your room without help from staff after 11am the following day. It’s as if things are set up this way because most people are only passing through Williams. However, I do hope that Granzella’s Inn can work this out with whoever is responsible for programming the card keys because some of us might want to spend a whole day at the nearby Sacramento Wildlife Refuge. You never know.

Wonderful experience. Everyone was super friendly. Excellent facility when traveling with a pet, dog in my case. Housekeeping staff is outstanding. Continental breakfast, which was more than adequate, went on road with me to bird watching & photography at Sacramento Wildlife Refuge. This will be tops on my when traveling back to this area.

Stayed here in September ’12.
Making a reservation was easy, and the staff was helpful on the phone. I had no idea what to expect, but liked the reviews I saw on Unilocal.
Got there late, and was pleased to find a very comfortable, albeit small, room. The housekeeping staff is great, as the room was squeaky clean. Such a nice thing to find after a long day on the road. The desk clerk was very nice and friendly.
The room was quiet for sleeping. It was funny to wake up in the morning and look out the back window too see where we are. Let’s just say that Granzella’s is not known for its amazing views. Again, it’s nothing fancy, but well priced, clean, and friendly.
The continental breakfast room was not an option. It was tiny, hot, and crowded. The people in there were all watching the TV that was tuned to Fox News, and was blaring. Not the way you want to wake up in the morning, by having Bill O’Reilly screaming. lol
We decided to skip the free breakfast, and go next door to the affiliated restaurant. The surly man at the deli counter barely grunted at us when we asked about the free sourdough bread coupon we got with our room. We asked about taking food to go, and again, he grunted that we should order something from the restaurant. Got it.
Ordered a breakfast burrito and a breakfast sandwich to go. It was a long wait, but the quality was awesome. Their baked goods are second to none (including that free sourdough loaf.) Again, unless you’re a hardcore Fox News fan, you would not enjoy the place. The restaurant/​deli area was also blaring Fox News. It was a huge turn off. Your customers are on vacation, and while the Inn may be in a very very conservative little town, the people who pay for rooms and dinners may not be.
Overall it was a good experience. Clean hotel, nothing fancy. The free breakfast is not something I’d really count on, but the food next door is good.

I was initially excited as the place has a gift shop, foods and bakery and deli and restaurant all in one nice location. Reminded me of Anderson pea soup. The steak sandwich was chewey and not good at all. My club sandwich was ok but not great. The shopping etc was good. When we complained about the steak sandwich we were told they used the wrong cut and that it was discovered the day before but not withstanding that they wrote off the sandwich but still billed for a small salad that came with the meal. Tacky. This is probably the best game in town. Next time i would order from the deli and skip the restaurant and that only assumes we give it a second chance.

We needed a place for an overnight stop and Granzella’s in Williams came up as alternative to the Holiday Inn Express in Willows. We chose Granzella’s for three reasons — the price was right ($ 80 /​night for our stay), the convenience of having a restaurant /​deli owned by them conveniently across the parking lot for our dinner after a long driving day and Unilocal reviews were good.
There were some hits and misses here. But the bottom line is that for the price and for a one night stay we’d recommend it to others. This an owner operated place with pride of ownership evident.
Summary above, here are the details:
ROOMS: Clean and comfortable rooms and beds, although the bathroom was just OK with a door that barely cleared the commode. Which my husband pointed out was a small, round front commode. (Guys notice these things. ;-)).
STAFF: The people at the Inn are friendly, although you may find yourself placed on hold for long periods when you make reservations as they seem to have but one person answering phones and checking in customers.
NO ELEVATOR: Here’s an important note for folks who cannot navigate stairs — about 18 of ‘em between the first floor and the second. This property, although an all inside access to rooms property that is relatively new, does not have an elevator. The best rooms for privacy and quiet are on the second floor, so be prepared to lug luggage upstairs if you can climb stairs.
BE VIGILANT ABOUT FIRST FLOOR RESERVATIONS IF YOU CAN’T CLIMB STAIRS TO THE SECOND FLOOR: When I made reservations over a month in advance of our trip, I was specific that I could not navigate stairs. No, I said, I didn’t need an accessible room (although they do have them on floor one I am told), I just cannot walk up more than a couple of stairs due to MS related mobility issues.
I was told the hotel policy is they do not guarantee first floor rooms given they are apparently in high demand and short supply, but they would be certain one was assigned for us given the reason.
I thanked them and said were they not able to guarantee that, I would stay at the Holiday Inn Express where elevator was available. No problem, I was assured.
To be absolutely certain this happened, the day before our arrival, my husband called to ensure we had a first floor room assigned. He was assured that would happen.
On check in, when it was pretty clear as I walked up to the front desk that hiking up a flight of stairs wasn’t going to happen, the woman at the desk said she was surprised to find (as were we) that we had been put in a second floor room.
Hmmm…
Then she did the work of scrambling things up to find us a first floor room for the night… while the phone rang off the hook.
I share this only to reinforce for folks who MUST have first floor rooms, you’ll need to be vigilant about that assignment here. Although I was also told my need for a first floor room was now part of my «permanent record» and would be an easier go for my next stay.
Since we’ll definitely stay here again, that is good to know!
RESTAURANT ACROSS PARKING LOT: We received a discount coupon for food at their estaurant or deli when we checked in. You can eat well enough there if you choose carefully, although we’d recommend eating in the bar for friendlier service, based on our experience, as long as the taxidermy on walls and standing about doesn’t trouble you.
The deli is a good one and the convenience store has a host of options for take out if you’d rather do that. And you should not pass up the gelateria in the deli — really good gelato!
CONTINENTAL BREAKFAST: Considering the restaurant across the parking lot, I was surprised they offered a continental breakfast on prem. The breakfast room is impossibly cramped, so not a place one is likely to want to perch in for long. We’re pretty happy with a banana and yogurt in the morning, so that worked for us to grab and go. But I was tempted to make a second visit to deli’s gelato bar for breakfast take away. Seriously.