Steak N Shake

This SNS is attached to a truck stop so let me preface this review with that. Stopped here to grab some lunch on the way to orlando. The parking lot was a zoo due to the cars gassing up. The parking lot was also filthy with trash and some really noxious sewage odors. Smelled like rotting food. Not very appetizing. Once we got inside the restaurant the line for seats was huge and half the tables in the restaurant were empty just waiting to be bussed and cleaned. Dirty food plates everywhere. We walked out and left to find something else.

Slowest service ever! I’m watching the wait staff mosey around as if the dinning room were empty. However, the dinning room is packed and there have been people standing by the hostess both for 10 minutes without even being greeted. Considering this is a fast food joint, the staff needs a lesson on urgency. Management from other locations, like the UCF location (now they no what urgency is), need to come out here and whip this staff into shape.
I do not care how hungry I am, I will not be stopping here ever again.

Why is the service so bad here? We are one of two tables! And the waitress just apologizes — this place is terrible! Where is our food?

The worst steak-​n-​shake I’ve been to. The Entire place was Dirty from the Floors to the walls, to even the seats. The food took about 40 mins to get to the table after waiting 15 mins to have our order taken in the first place, Even though at the time there was only two other people in the whole «restaurant». My child had to use the bathroom while we there and I’ve honestly Never seen Bathrooms that Gross in any other Restaurant. Then once i Received my check that was rang up wrong I ended up having to talk to a total of FOUR different employees to get that fixed.

Update: came in ⁵⁄₂₁ and had a 5 star experience. I’m not sold yet but I went from 1 to 3 stars
This is the WORST store in the history of this company. Always move slow, never get orders right. If someone from corporate is reading this you need to fire everyone and start over

I have been coming to this Steak n Shake for years and in the past year the service has become absolutely terrible. I have sat in the drive thru for more than 20 minutes just waiting for a meal for one… I wish they would get their act together.

We explained to our waitress we were in a hurry, so naturally she took 3 other orders before putting ours in. We spent 30 minutes waiting for our food, coffee, and shakes only to receive our food and no shakes or coffee. We waited another 15 minutes after reminding our server about our shakes. While running out the door, remember we were in a hurry, I realized my shake was completely melted. Unfortunately, it got even worse when I discovered a hair. You’ve got to be kidding me.

At least 16 minutes wait for shake. Do not use drive-​through window. This place is ridiculous.

What was I thinking? I stopped because I liked the name of the place. What could go wrong with a Steak and a Shake? I would’ve known if I had checked the Unilocal reviews, but driving down the interstate at 80 mph made checking reviews kind of tough. I pulled off the highway and arrived to a gas station with a Steak N Shake connected to it. It looked promising. As I got to the door, I saw a sign on the door saying kids eat free. I couldn’t resist. The family and I went in. The host was missing. No one wanted to seat us. After standing there for about 5 minutes, they finally seated usand were given menus. Where was the steak? The menu was missing steak. No sirloin, no ribeye. Just hamburgers, chicken strips, and stuff for kids. I ordered a bacon lovers burger. My wife ordered their chicken strips. The daughter got their childrens hot dog.
The food took a while to come out. Their burger was nasty. The patty was dry. Other than bacon, my burger didn’t have much in it. Even the bacon couldn’t help the burger. My wife’s chicken strip was dry and also tasteless. The only thing that was good was my daughters hot dog. But, that was her opinion.
Don’t let the name fool you. There is no steak here. It is a burger joint with bad burgers. You are better off skipping this place and going straight to McDonalds.

Worst experience of my life at a Steak and Shake. We were in the drive thru line for over 30 mins and they completely messed up out order. The manager, cook, and servers were completely inept and need to find a different job. This is why minimum wage does not need to be $ 15 an hour. I will NEVER eat at this location again.

For any traveler on the go, Steak and Shake is usually a staple dining experience. When my family and I arrived, we were expecting a simple dinner and to be on our way within the hour. Boy were we wrong.
The good: The wait staff were all incredibly friendly and understanding of our frustration. They made every possible gesture to make sure things were remedied during our visit.
The Bad: The food was terribly mediocre, even for a Steak and Shake. It just seemed like there was less on the plate for everyone, and it failed to look appetizing. It tasted alright, minus the fact the meat patties were so thin they might as well have not been there.
The Ugly: Everyone on the kitchen messed up. It took 40 minutes to get our food, even though we were one of four tables in the entire restaurant. When we did get our orders, they were missing meat patties and were not made to dietary specification. The manager tried to smooth things over, and we appreciate his gestures, but we doubt we will return to this particular location.

Been here twice. Both times, to go order first time and dining in for the second time, we were waiting more then 1 hour to get the food. First time there were a lot of people and weekend so kinda understandable but second time pretty much unacceptable. And food was almost average…

Not giving this place one star because i didn’t spend so much time inside and took my order to go. I don’t eat at steak and shake that often so I don’t really know how they serve there food on a regular basis… but this did not meet par. Idk if they usually serve there fries without salt and supper greasy, but that’s how mine were. Tasteless at that as well. And idk if anyone else is noticing this… but all there shakes are pretty much tasting exactly the same now. :(.
I do have to say their service was not all that bad though, so they do have one redeeming factor. But all in all, I probably won’t be coming nab know here again soon.

Horrible wait in drive thru, they forgot parts of my orders. Had to get back in line and wait some more. For a place that is right next to the interstate you’d think they’d be quicker! Also they advertise meals under 4 $ what a joke. What you get is a small sandwich and small French fries. That comes to 3.99. You still have to get your drink… So not worth it in my book.

16 Minute Wait for a Shake… Not even busy. Looks like the cashier was going to the back and making the shakes between clients. Poor quality system…

The only reason that this review is getting 2 stars is because I love the quality of Steak and Shakes’ fast food. Their burgers are pretty good and their fries are my favorite.
That being said, this location is pretty bad. Our server was friendly, but took about 10 minutes to get us water and about another 5 to take our order. Although the restaurant was full, service was way too slow. It took about 45 minutes to get our food, which is ridiculous for a fast food style diner.
Our server said that their goal is to get food out in 8 minutes and if that is the truth, then they fail.

I don’t go to Steak and Shake often. Sadly the experience I had at this one was the worst I’ve ever had. The server was nice and the food was pretty good but it took forever. It took 30 minutes from the time the order was taken to when we got our food. On top of that it took about 10 minutes to be seated and over 15 minutes to get our drinks and put our orders in. The whole experience took over an hour and we choose this place because we were in a hurry.
We were offered free ice cream for the wait but we declined because that would only add time and we were already late.
Good afordable food but slow slow slow! Do not go if on a lunch break or in a hurry!
I hate giving bad reviews but there was nothing fast about this fast food.

As Steak and Shake’s go, this one is towards the bottom of the barrel. Now I know this isn’t gourmet dining at it’s finest, so you have to tender your expectations, but this still is a bit lacking. Yes, its in a gas station so I guess that has something to do with it, but it doesn’t stop there. The service is slow, a bit pre-​occupied and very unerstaffed. The restaurant itself feels like it hasn’t been cleaned since it opened. And They definitely try and the food is the same standard across the chain, it’s just the actual atmosphere that leaves you not wanting to come back.

Not one thing has gone right. They got all of the orders wrong. And service was slow.
This place is understaffed and challenged by the English language. Things you need to get right in general. You really need to get it right if you are situated as one of the first stops off of a toll highway and will, accordingly, be very busy.
It is also filthy.

I recently stopped in to this Steak N Shake for a lunch break while on a road trip. It is right off I-​75.
This was my first time at a Steak N Shake. I am now a fan.
The place is bright and decorated cool It is like going back in time to step inside. The service was friendly and prompt. You get seated and place your order with the waitstaff .
The portabella Burger was fantastic. The Foot Long Chicago Dog was outstanding. The Taco Salad was delicious and the milk shakes are great.
The prices are decent. I look forward to visiting a Steak N Shake again when I see one in my travels.
I’ve posted photos from my visit.