Davis-Moore Mazda

A year ago from today we purchased a brand new CX-​5 at this dealership. Overall, our experience was good. We were very impressed how clean they kept the place, adequate yet fully functional lounge area, strong wifi signal anywhere in the building, friendly staff. I came away with a new friend Laurie who works at IT department there. Holla!

This place is okay. I wouldn’t buy something from them again, based on my experience.
1) I bought a pre-​owned car and wasn’t too keen on getting a warranty. They were a bit adamant about it and said I could cancel within 30 days. I did cancel, but they didn’t refund the entire amount properly. They sent me a check for half the amount and then I had to call and get the 2^nd half of the payment reimbursed. This was a hassle.
2) There was a crack in the windshield that they replaced. They also ripped some panel under the hood at the same time. My car has made noises ever since. I took it back to their shop and they acted like the noise was normal. It still makes rattling noises to this date.
3) The remote key/​alarm they installed was after market. After a battery change in the car, the remote no longer made sounds when locking/​unlocking the car. I called to ask how to fix this and they said they were unable to help.
The car that I purchased was an «okay» deal. I was a bit naïve and it was my first experience buying a car. Remember once you leave the dealership, that is the end of your contract with them (unless you have a warranty, etc). So it’s important that they cross their t’s and dot their i’s. They could’ve done a better job but they chose not to.